Ordered fiber 24-11-2024 After meeting with the technician they told me that they will probably finish at February. After June they ask me if I want to continue with the connection...Sorry after 7... See more
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The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
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The ordering process was very easy. I am also impressed when I wanted to change my contract from using DG's router to using my personally owned router.
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The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer... See more
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Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.8
Great
41K reviews
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Super easy top
September 24, 2025
Reply from Deutsche Glasfaser
Hallo Christian, es freut mich, dass alles reibungslos geklappt hat. Vielen Dank für Deine super Bewertung. Liebe Grüße, Ronja
Reply from Deutsche Glasfaser
Vielen Dank für Deine spitzen Bewertung. Schön, dass alles zu Deiner Zufriedenheit ist.
No technical service
Ordered connection for 1. September 2025 and still haven't good the connection up and running. Reached out to customer- and technical service multiple times, but no one were able to give an estimate on when the connection could be established. Even though the previous renter also used Deutche Glasfaser and had a connection
September 13, 2025
Reply from Deutsche Glasfaser
Hi Kasper, thank you for your review. The waiting time is of course not ideal, and we understand that. Feel free to reach out to us through our channels, such as WhatsApp, social media, the customer portal, or our hotline. We're here for you. Best regards, Katha
Herr Lach was very thorough explaining…
Herr Lach was very thorough explaining and answering our concern. Also, he was on time with our appointment.
September 9, 2025
Top………………..
September 8, 2025
Reply from Deutsche Glasfaser
Hallo Freddy, das klingt genauso, wie wir uns das wünschen. Danke für Deine positive Bewertung. Liebe Grüße, Isa
Reply from Deutsche Glasfaser
Hello Brandon, we're glad you like our service. Thank you for your feedback. We will gladly pass on your praise to the relevant departments. Best regards, Marie
Reply from Deutsche Glasfaser
Hello Michael, great to hear everything went smoothly and clearly. Thank you for your feedback. We wish you continued satisfaction with your fiber connection. Kind regards, Katha
Reply from Deutsche Glasfaser
Hello Bruno, thank you for your review. I'm happy that you're satisfied with your fiber connection. Best regards, Ronja
Good so far
The ordering proccess tell now is smooth, cant wait for it to be installed !
August 20, 2025
Reply from Deutsche Glasfaser
Hello, thank you very much for your feedback. I am delighted that you praise our onboarding process. I will gladly pass that on. We will continue to work hard to ensure that this remains the case.😊 Best regards, Marie
I can't get rid of this awful add
August 17, 2025
Reply from Deutsche Glasfaser
Hi Ian, you can simply click away the ad in the top right corner. 😊 We're always happy to receive feedback on your connection. If you're not active yet, we'd also appreciate feedback on signing your contract. Best regards, Elena
Reply from Deutsche Glasfaser
Hello Ashutosh, thank you for your feedback on our website. We would like to understand exactly what can be improved. Please feel free to contact us at any time via Messenger in the customer portal, our social media channels, or the customer hotline. We are happy to assist you and discuss this with you. Best regards, Marie
It has been 15 days I could not have…
It has been 15 days I could not have even my router yet? I’m just waiting to have internet connection in my house. I chose Glasfaser because of recommendation of my friends, and I’m about to regret.
August 14, 2025
Reply from Deutsche Glasfaser
Hello Turkay, I apologize that you feel left alone at this point. The router will be shipped on the day your connection is activated. You will then receive a notification and an email with a tracking link so you can track the shipment. I will be happy to look into this further. Just send us a message via your customer portal or use WhatsApp or one of our social media channels. I'm sure I'll be able to shed some light on the matter quickly. Best regards, Marie
Reply from Deutsche Glasfaser
Hallo Ahmed, I am glad that everything is to your satisfaction. Thank you very much for your review. Best regards, Ronja
Reply from Deutsche Glasfaser
Hallo Dennis, schön, dass Dir unser Service gut gefällt. Wir danken Dir für Deine Rückmeldung und leiten das Lob gerne an die entsprechenden Stellen weiter. Liebe Grüße, Marie
Reply from Deutsche Glasfaser
Vielen Dank für Deine top Bewertung. Schön zu hören, dass Du so zufrieden bist.
Reply from Deutsche Glasfaser
Vielen Dank für Deine positive Bewertung.
Worst provider ever - Do NOT trust them
We’ve been trying to get our internet connection activated since early June – and we’re still waiting, with zero helpful answers or solutions from Deutsche Glasfaser. The only thing they keep repeating is: “We can’t do anything.” Absolutely unacceptable.
We were told the line was inactive, but we have confirmation from our landlord that the previous tenant had an active DG connection. We also have further instructions in their app to connect the router, even with an activation code, but they refuse to send the router and block any attempts to escalate the issue. Every single call ends with vague promises and no action at all. Written messages are ignored, calls are not logged, and we get conflicting information every time we speak with someone. They are lying to us, maybe in an attempt to make us quiet or tire us. Last week, someone said the router was arriving in a couple of days. This week, they said the router was never on the way and went back to saying the line is not active and there's nothing they can do. So what can WE do to proceed? They also don't know.
We've repeatedly asked for written communication to explain the situation and confirm that they will cover the additional costs we’re incurring, but these requests have been completely ignored.
They refuse to offer any alternative or temporary solution, unlike other providers who at least supply something like a USB stick for mobile internet. This shows a complete lack of customer care and responsibility.
We have been completely without internet for over a month. I work from home in a remote area and cannot perform my job without internet. This is directly impacting my performance and putting my employment at risk.
We’ve had to rely on expensive mobile data, which is unstable and not a long-term option. It’s outrageous that in 2025, a company can treat customers this way and get away with it.
To be clear, I’m speaking on behalf of both myself and my husband, who is the official contract holder. We are now submitting a formal complaint to the Bundesnetzagentur and will take further legal steps if necessary. This is beyond bad service – it’s total neglect. If we had another option, we would cancel the contract immediately. We’re even considering giving up fiber entirely just to avoid any connection with Deutsche Glasfaser.
—
They contacted me to give more details about my case, but I missed the deadline during the weekend. They did reached out to my husband after they received the Bundesnetzagentur notice, but our status is still the same with no progress at all.
July 22, 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Èrica, that really doesn't sound good at all. It shouldn't be like that, of course. I completely understand that this is not acceptable. I'm very sorry that you had this experience with our customer service. That's not our standard. We'd be happy to look into your case in detail to see if we can do anything to help. I've sent you a request form where you can fill in the necessary information so that I can get a better overview of the situation. Please fill in the information so that we can find a solution as quickly as possible. Best regards, Marie
Reply from Deutsche Glasfaser
Hallo Werner, das hat geklappt, der Test ging durch. Lass uns gerne wissen, falls Du Anmerkungen oder Verbesserungswünsche hast. Liebe Grüße, Nami
Easy to navigate
July 14, 2025
Reply from Deutsche Glasfaser
Hello Karl, thank you very much for your feedback. I am delighted that you praised our onboarding process. I'm happy to pass that on. We'll keep at it to make sure it continues like this 😊 Best regards, Marie
The instructions were easy to follow…
The instructions were easy to follow and made it simple to complete.
July 12, 2025
Reply from Deutsche Glasfaser
Hello Matthew, it's great that you like our service. Thank you for your feedback and we will be happy to pass on your praise to the relevant departments. Kind regards, Marie
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