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Deutsche Glasfaser Reviews 41,431

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Ordered fiber 24-11-2024 After meeting with the technician they told me that they will probably finish at February. After June they ask me if I want to continue with the connection...Sorry after 7... See more

Company replied

Rated 5 out of 5 stars

The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more

Company replied

Rated 5 out of 5 stars

The ordering process was very easy. I am also impressed when I wanted to change my contract from using DG's router to using my personally owned router.

Company replied

Rated 4 out of 5 stars

The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer... See more

Company replied

Company details

  1. Telecommunications Service Provider

About Deutsche Glasfaser

Written by the company

Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!

Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!

Zum Kontaktformular

Written by the company

Laden Sie sich unsere Apps herunter!

Im Google PlayStore und im Apple Store

Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.

In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.

Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.

Unsere Apps entdecken

Contact info

Unseren Besten 1 Jahr testen!

DG Giga 1000 testen & bei Bedarf nach 12 Monaten risikofrei wechseln.

3.8

Great

TrustScore 4 out of 5

41K reviews

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1-star

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Rated 5 out of 5 stars

Service

Super Service

June 13, 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Kevin, vielen Dank für Deine tolle Bewertung. Super, dass Du mit unserem Service so zufrieden bist. Liebe Grüße, Elena

Rated 5 out of 5 stars

Extra.

Extra gut ..

June 11, 2024
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Reply from Deutsche Glasfaser

Hallo Ivo, es freut uns sehr, dass Du zufrieden bist. Vielen Dank für die 5-Sterne-Bewertung. Liebe Grüße, Paul

Rated 4 out of 5 stars

Seh gut

Alles war in Ordnung

June 9, 2024
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Reply from Deutsche Glasfaser

Hallo, wir freuen uns, dass Du mit uns und unserem Service zufrieden bist. Danke für Deine netten Worte. Liebe Grüße, Isa

Rated 3 out of 5 stars

Only fiber Internet provider n Kenzingen

Only fiber Internet provider n Kenzingen

June 7, 2024
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Reply from Deutsche Glasfaser

Hello Ali, thank you for your rating. We're glad you're our customer. If you have any questions or feedback for us, please contact us via our hotline, customer portal, social media channels, or conveniently via WhatsApp. Kind regards, Jay

Rated 4 out of 5 stars

Good internet

June 6, 2024
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Reply from Deutsche Glasfaser

Hello Srikanth, thank you very much for your review. We are very pleased that you are satisfied with your fibre optic connection. Kind regards, Katy

Rated 5 out of 5 stars

Service

Super Service

June 4, 2024
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Reply from Deutsche Glasfaser

Hallo Hansjörg, danke für Deine positive Bewertung. Es freut und sehr zu hören, dass Du mit unserem Service zufrieden bist. Liebe Grüße, Jessi

Rated 5 out of 5 stars

Super Service

June 3, 2024
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Reply from Deutsche Glasfaser

Hallo Anna, es freut mich, dass Du einen super Service erhalten hast. Vielen Dank für Deine tolle Bewertung und dass Du Dir die Zeit dafür genommen hast. Liebe Grüße, Jonas

Rated 2 out of 5 stars

Three years ago

Three years ago, always having problems with connection with Internet until i cancelled the contract.

June 3, 2024
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Reply from Deutsche Glasfaser

Hello Juliet, thank you for your review. I'm sorry you were having challenges with your internet connection. Please feel free to contact us if you have any questions or concerns. We're here for you. Kind regards, Katha

Rated 4 out of 5 stars

Top Service

Super Service

June 3, 2024
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Reply from Deutsche Glasfaser

Hallo Nils, vielen Dank für Deine tolle Bewertung aufgrund unseres Services. Das lesen wir gerne. Liebe Grüße, Erik

Rated 5 out of 5 stars

Service

Service gut

May 31, 2024
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Reply from Deutsche Glasfaser

Hallo Namik, einen herzlichen Dank für die Top-Bewertung unserer Service-Leistung. Liebe Grüße, Erik

Rated 4 out of 5 stars

Vier Sterne

May 30, 2024
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Reply from Deutsche Glasfaser

Hallo, wir danken Dir für Deine tolle 4-Sterne-Bewertung. Liebe Grüße, Erik

Rated 5 out of 5 stars

Gut!

Iiiiiiiiiii

May 30, 2024
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Reply from Deutsche Glasfaser

Hallo Andreas, vielen Dank für Deine hervorragende 5-Sterne-Bewertung. Liebe Grüße, Erik

Rated 4 out of 5 stars
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hello Eckhardt, it's great that the contract went smoothly for you. I look forward to welcoming you as a customer and wish you lots of fun. Best regards, Kristin

Rated 5 out of 5 stars

Best and fastest customer service in…

Best and fastest customer service in Germany

May 27, 2024
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Reply from Deutsche Glasfaser

Hello Artur, we are really happy about your positive review regarding our customer service. Thank you for your super kind compliment. Best regards, Jay

Rated 5 out of 5 stars

Super Berater....

May 24, 2024
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Reply from Deutsche Glasfaser

Hallo Rainer, dass Dir die Beratung so gut gefallen hat, freut uns wirklich sehr. Vielen Dank für das positive Feedback. Liebe Grüße, Julia

Rated 3 out of 5 stars

Gut!

Alles war super

May 23, 2024
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Reply from Deutsche Glasfaser

Hallo Michael, toll, dass alles zu Deiner Zufriedenheit ist. Viele Grüße, Ronja

Rated 4 out of 5 stars

optimale Beratung

optimale Beratung in der Filiale Usingen

May 22, 2024
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Reply from Deutsche Glasfaser

Hallo Ingeborg, das freut uns sehr, dass Du am Standort Usingen so toll beraten wurdest. Danke für die klasse Bewertung. Liebe Grüße, Sara

Rated 5 out of 5 stars

Just getting started

Just getting started. Signup has been simple and easy.

May 21, 2024
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Reply from Deutsche Glasfaser

Hello Sean, thank you so much for you great review. We are happy that you are so satisfied. Nice that the registration was so easy. Best regards, Sara

Rated 5 out of 5 stars

Stabile leitung

Tip top super Service

May 21, 2024
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Reply from Deutsche Glasfaser

Hallo Andreas, es freut mich sehr, dass Du so mit unserem Service zufrieden bist. Vielen Dank, dass Du Dir die Zeit genommen hast, Deine Meinung hier zu teilen. Lieben Gruß, Kristin

Rated 5 out of 5 stars

Top Internet

May 21, 2024
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Reply from Deutsche Glasfaser

Hallo Philip, herzlichen Dank für Deine super Bewertung und Dein klasse Feedback. Es freut mich, dass Du so zufrieden bist und wünsche weiterhin viel Spaß. Lieben Gruß, Kristin

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