Devon Heating Services Reviews 

185
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Filled out Worcester Bosch inquiry form on line quite late in the evening. Within half an hour contacted by Devon Heating Services that’s quick arranged video call for the next day All booked in re... See more

Rated 5 out of 5 stars

Can we say a massive thank you to all at devon heating services, from 1 telephone call to 1 week later having new worcester bocsh boiler being fitted. Can We thank Tom & ollie for there excellent kn... See more

Rated 5 out of 5 stars

Had an old back boiler and gas fire removed, new combi boiler relocated into garage; big job! The team works really hard (both in and out the office) and to a very high standard; John was our lead p... See more

Company replied

Rated 5 out of 5 stars

Most impressed with Liam who carried out the annual servicing of my Worcester Bosch gas boiler and Valor gas ceramic coal fire. He was friendly, meticulous, very professional and tidy. Liam ensured t... See more

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. HVAC Contractor
  4. Plumber

Written by the company

Devon Heating Services are Worcester Bosch Accredited Installers.Our services include boiler installations, service, diagnosis and repairs. 01395 899 100


Contact info

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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4.9

All reviews

(185)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

New oil boiler installed

We would highly recommend Devon Heating Services, they have recently removed our old oil boiler from inside the house and installed a new Worcester Bosch boiler in a different location outside. Matt and his team are all very friendly and professional, they took time to explain everything and were patient answering our questions, tidy as well and cleaned up every day. They are very nice hard working people, we felt very comfortable having them around our house for a couple of days and were pleased with the work carried out.

September 4, 2024
Unprompted review
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Reply from Devon Heating Services

Thank you for such a thoughtful review! We’re so pleased to hear that your experience with the Devon Heating Services team was positive from start to finish. Moving your boiler to a new location is no small job, and we’re glad our team could make the process smooth, professional, and comfortable for you. We appreciate your recommendation and are here whenever you need us in the future. Thank you again!

Rated 5 out of 5 stars

Back boiler conversion

Had an old back boiler and gas fire removed, new combi boiler relocated into garage; big job! The team works really hard (both in and out the office) and to a very high standard; John was our lead plumber and he done a brilliant job, smart tidy work and obviously very experienced; can’t fault.
Great start to bringing our house into the 21st century, thank you!
Many thanks, will definitely use for our future heating services!

August 16, 2024
Unprompted review
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Reply from Devon Heating Services

Thank you for sharing your experience! Taking on a project like replacing an old back boiler and relocating a new combi boiler is no small task, and we’re thrilled to hear you were pleased with the results. John and the team are dedicated to providing high-quality, precise work, and it’s fantastic to know their expertise made a difference in modernizing your home. We look forward to assisting you with any future heating needs—thank you again for your trust and recommendation!

Rated 5 out of 5 stars

I would highly recommend Devon Heating

I would highly recommend Devon Heating. The service before, during and post has been outstanding. They have been so accommodating and friendly The work of fitting my new boiler was fantastic. Jon was brilliant, he worked his socks off with boiler being in the cellar was really awkward and not an easy job. Thank you again to all the Team.

August 19, 2024
Unprompted review
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Reply from Devon Heating Services

Thank you for your kind recommendation! We’re delighted to hear that every stage of our service met your expectations. Jon and the team are committed to going above and beyond, even with challenging installations like yours in the cellar. Your recognition of their hard work and dedication means a lot to us. Thank you again, and please don’t hesitate to reach out if you need any further assistance!

Rated 5 out of 5 stars

Great service all the way through

Great service all the way through. We had air conditioning installed. Everyone we spoke to on the phone and who came to the house was really friendly and helpful.
They were very tidy and all the work was finished to an excellent standard.
We had some issues with a fault in the indoor unit. The team phoned around to find a replacement and shifted appointments around to come back as soon as possible.
Nothing was too much trouble.

July 17, 2024
Unprompted review
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Reply from Devon Heating Services

Thank you for the wonderful feedback! We’re so pleased to hear that you had a great experience with us from start to finish installing your air conditioning. Our team takes pride in being friendly, helpful, and meticulous in their work, so it’s fantastic to know we met your expectations. We’re glad we could resolve the issue with the indoor unit quickly and efficiently. Your satisfaction is our top priority—thank you again, and please reach out if you ever need anything in the future!

Rated 5 out of 5 stars

We got nothing but the best service…

We got nothing but the best service from Devon Heating Services. Absolutely no hesitation at all in recommending them. The price was good value for money. Matt was very accessible and responsive, always reassuring us on any concerns / queries we had. What was most impressive was the effort and attention to detail they paid in ensuring that pipework was hidden etc. which actually took them more time! They could have easily cut corners and said to us “there is nothing we can do about the pipes etc” and we would have been none the wiser! Absolutely 5 stars and I don’t give out these easily. Well done Matt and Tom, awesome job.

June 27, 2024
Unprompted review
Rated 1 out of 5 stars

An unhappy customer

I don't expect this review will be shown but we asked Devon Heating to service our Viessman boiler telling them we had a fault on it. They came out and said they couldn't fix the problem and we would need a Viessman service engineer. This cost us £360 and when the Viessman engineer arrived he said there was absolutely nothing wrong with the boiler. Devon Heating made a further charge of £120. So the service effectively cost us £480 on a six year old boiler. I do not rate this company at all.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Work

From the outset the level of service provided by Devon Heating Services has been exceptional.

Matt took me through the different options to replace an old boiler which was on its last legs, In the end a Worcester Bosch Combi Boiler was considered the best option for my property.

On the day of fitting both Ben H and Tom where professional from the outset and carried out a first-rate conversion from my old system to the new. Couldn’t fault their work in anyway (the attention to detail was top draw), both are a true credit to Devon Heating.

Would highly recommend this local company to anyone who is looking for a new boiler, you’ll certainly be in safe hands.

Well done to the entire team.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Ben H representative of Devon Heating Services

Ben H. arrived on time, very professional, courteous and friendly. Did an excellent job and willingly answered any questions or advice needed. Went above and beyond my expectations, also fixing a faulty radiator valve and offering advice on other plumbing jobs outside of the scope of this job. Great Representative of Devon Heating Services.

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

WOULD NOT TRUST THEM AT ALL!

They seemed all profesional when they came to quote my new boiler. But on the day they turned up 2 hours late and then left in 2hrs. They didn't flush the system before Installing the new boiler and just fitted the new one to the old dirty system. They also used all the wrong chemicals for the job. When I pointed this out to Matt the manager I got a tirade off abuse. But he did agree to come back and put it right.

When they did return they were rude from the start and still tried to bodge it again. When I pointed out they were doing it wrong they gave me a tirade of abuse again.
So in the end I had to get another plumber back to fix the job. I WOULD NOT TRUST THEM AT ALL!

June 6, 2023
Unprompted review
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Reply from Devon Heating Services

Luke, we are surprised that’s it’s taken you 18 months to review your experience with us. You were attempting to avoid payment of your new boiler. You were out at work when the installation took place so I am not sure how you can comment on what work was carried out on the day, we reassured you that your system had been flushed out but this wasn’t good enough for you.

Matt the director of the company returned to your property with a service engineer to flush the system out for the second time. We showed you on the day how clean your system was. You waited until we finished the second flush to then complain about the chemicals used. We used Sentinal chemicals which are high quality and approved by the top boiler manufacturers.

You continued to find reasons not to pay for the new boiler. If companies could review customers you would struggle to get anyone to do any work for you.

Fortunately our future customers can see all the reviews from many happy customers and Devon Heating will continue to provide a high quality service.

Rated 5 out of 5 stars

Excellent company

Excellent company, reasonable price and efficient for installation of a new boiler.
Matt arrived on time for the appointment. He asked about and looked at the whereabouts of the boiler, rads etc. Matt explained the various options available and their "pros and cons"
Steve and Tom arrived at the date agreed to install the boiler with Matt and Tom finishing the next day.
An existing leak on the pipe work to a radiator was a little more of problem but now successfully repaired.
A neat and tidy job I'm very pleased with the overall project.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great job on a boiler replacement

Devon Heating Service did a fantastic job of replacing our boiler. Our install had a few difficult bits due to the positioning of the boiler and the gas supply to our old boiler. Devon Heating Service were quick to come out and provide a quote which was significantly cheaper than another quote that we received. We were booked in more quickly than I had expected. On the day they did all that they could to keep the costs on an expensive job down and the final price we paid was a little cheaper than the original quote which was appreciated! The job has been done to an excellent standard and we have had no issues whatsoever. The team that came out to complete the job were friendly and took excellent care of our home making sure our carpets were protected etc and everything was cleaned up well before they left. Would definitely recommend the company and will be sure to go back to them in the future.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

New Boiler needed and sorted.

Rang for a quote. Answered very quickly. Competitive quote with a quality Devon Company.
Time and date agreed within 2 weeks. Boiler fitted in one day. House is now warm and no cold showers. Happy customers. Thanks so much.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent. Highly Recommended

Devon Heating were excellent from start to finish. Matt was very helpful in explaining our options and arranging the purchase and installation. Steve, who installed our boiler was brilliant, friendly, professional and got on with the job without any fuss. We had a few teething issues, but they were quick to respond when I raised the issues with them, and got somebody out either the same day or the next working day.

If you need a new boiler I would highly recommend using Devon Heating.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed with DHS

Very impressed with DHS, with Tom & Steve doing a great job installing our new combi boiler. Would definitely recommend and use again. They have delivered all they promised, from install of the new boiler, through to supplying Building Regulations compliance cert at the end, so all in all we are very pleased.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and meticulous servicing of gas appliances

Most impressed with Liam who carried out the annual servicing of my Worcester Bosch gas boiler and Valor gas ceramic coal fire. He was friendly, meticulous, very professional and tidy. Liam ensured that the appliances serviced passed all the safety checks. Not only that he also checked the integrity of the gas supply and pipe work which was very re- assuring, demonstrating a strong work ethic. Thank you.
Highly recommended.

October 31, 2023
Unprompted review
Rated 1 out of 5 stars

The great new boiler rip off

I spoke with Matt the surveyor who when challenged about high costs to fit a cheap boiler defended Devon Heating by telling me I should have trained as a plumber then I could afford to pay the charges. Perhaps I'm naive but £1200 for a days work seems like rather a lot, then add the cost-to-retail mark up and there's even more profit.

October 20, 2023
Unprompted review
Devon Heating Services logo

Reply from Devon Heating Services

Dear Robin, Thank you for taking the time to review your short experience working with Devon Heating Services.

Following on from your negative review we have reviewed the telephone conversation to ensure we are maintaining our high levels of customer service and we are happy with they way Matt spoke with you during the telephone call.

As Matt explained in the telephone call the installation cost is not profit on the job. As a professional installation company we have a lot of other associated costs.

We expect all our staff to communicate with kindness and respect and expect the same from our customers.

Rated 5 out of 5 stars

We would highly recommend Devon Heating…

We would highly recommend Devon Heating Services as they recently re-sited and installed our Worcester Bosch boiler.
The engineers Liam and Tom were first rate - knowledgeable, efficient, friendly and considerate.
It was a messy job - lasting 3 days - yet they did a perfect clean up.
A well deserved 5 star review.

October 11, 2023
Unprompted review
Devon Heating Services logo

Reply from Devon Heating Services

Thank you for taking the time to review your experience working with us. From all the team at Devon Heating

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