Devoted Health Reviews 

The customer service went above and beyond. It was extremely helpful 💕

I don’t remember the date, but everyone has been helpful

It seems that the people I work with are really interested in my well-being and work to make sure I am healthy.

I like the part keeping me informed via text/email about my health plan .
It would be great to have dental coverage as well .

Please send me by mail what .y plan covers and options

I appreciate being able to get assistance from all departments! Always kind and helpful! The help with my health I have received from Care on Demand team has been great. Thank you! Worked out any problem I was having!
Thanks to the help in finding resources that I needed.

Where do I begin. Guess I’ll start with the agent that convinced my husband that the GIVE BACK is the way to go. I get $186 back in my social security check thru Devoted. Sounds great right? I complained about the dental portion which covers $500 yr. Yeah. And because of a pushy agent w didn’t go over every single service. What I’ve learned is that EVERY copay is twice as high as my prior coverage. We’ve paid out of pocket 3x the give back amount. Cannot wait for open enrollment to get off of this useless plan.

Very professional and consistent. Best decision I ever made was switching to Devoted.

Myself my Father and mother have devoted health “insurance” and it’s the absolute worst insurance we’ve ever experienced in our life. We just got out of the hospital for my dad and they wouldn’t even approve a walker when my dad has dementia and had a stroke and can’t talk or walk they told us to go buy one. They should be sued for the sheer fact that their home healthcare “coverage” is all FAKE. Total joke. IF YOU GET DEVOTED GOOD LUCK! They won’t be in business long. Just watch. Insurance industry is a joke as it is…. This is a whole other level.

Devoted Health is engaging in bad-faith claims adjudication by intentionally weaponizing administrative obstacles to systematically withhold mandated Medicare benefits under National Coverage Determination (NCD) 150.3.Detailed Description:I am escalating this dispute because Devoted Health is utilizing intentional administrative barrier tactics to evade its federal statutory obligations under my Devoted Choice Giveback ("Pay Back") PPO plan. The plan explicitly affirmed my clinical eligibility for chronic low back pain acupuncture in a formal postal letter and established a precedent by successfully reimbursing session one. Their subsequent withholding of payments for five identical, consecutive sessions is not an operational oversight; it is a calculated non-delivery of baseline federal Medicare benefits.Devoted's out-of-state corporate management team is exploiting its remote structure to issue repetitive, bad-faith demands for "insufficient information". Because the billing codes, clinician credentials, and clinical documentation submitted for the unpaid sessions are completely identical to the approved first session, these demands constitute an intentional strategy to create a cycle of administrative exhaustion.By forcing a local Hawaii senior to finance a federally protected benefit out-of-pocket, Devoted Health is in direct, willful breach of its CMS contract. I request that CMS bypass the plan's failed internal grievance metrics, launch an immediate compliance audit into Devoted's Hawaii PPO reimbursement protocols, and compel immediate restitution.
Devoted Health formally established eligibility criteria and authorized coverage for the chronic low back pain acupuncture treatments via written postal correspondence. Under established Medicare Advantage guidelines, an insurer cannot arbitrarily revoke or obstruct an active, written authorization when the subsequent medical claims present identical clinical indicators and treatment modalities.Arbitrary and Capricious Claims Processing: The plan's administrative team has acted inconsistently by successfully reimbursing the initial acupuncture session, yet denying or withholding payment for the subsequent 5 identical sessions. Because the exact same provider information, billing codes, and clinical documentation were submitted across all claims, the plan's repeated assertion that there is "insufficient information" constitutes an arbitrary administrative barrier.Improper Adjudication and Unreasonable Administrative Burden: By demanding additional, unspecified information for ongoing sessions that identical documentation already sufficed to cover, Devoted Health is creating an uncertified administrative hurdle. This violates CMS expectations for fair claims processing, shifting an unlawful financial and administrative burden onto the beneficiary after prior approval was secured.Violation of CMS Chronic Low Back Pain Coverage Mandates: National Coverage Determination (NCD) 150.3 dictates that Medicare covers up to 12 initial acupuncture sessions within a 90-day window for chronic low back pain. By withholding payment for 5 consecutive sessions within this approved window, Devoted Health is failing to deliver the baseline federal benefits mandated under its Medicare Advantage contract.Demand for Prompt Equitable Estoppel and Immediate Reimbursement: Because the beneficiary reasonably relied on Devoted Health’s explicit written assurances and the initial successful reimbursement to continue necessary medical treatments, the plan is legally and equitably estopped from denying coverage. Devoted Health must immediately resolve this internal processing error, honor their written commitment, and issue full reimbursement for the 5 outstanding sessions to prevent further financial injury to the beneficiary.
On top of it all, they have escalated the excessive stress on MY HEALTH.

The professionalism as well as the willingness to help me understand everything I asked.

This company is efficient and always helpful. All contacts I have experienced are informed and patient when answering questions and providing information.

devoted health insurance itself has been great. the app that they recently released not so much.

It was good the food card is ridiculous though tried to buy medications on the list and it was refused smh

I love the persons that work at Devoted because they are really nice and helpful always !!!! Plus kind and patience with us!!! Thank U for have the time to choose the correct persons!!!! Cecili

Never again Devoted health insurance. This is my first year with them. They have contract with companies, they are deceptive, dishonest, and/or they do not care about patients. It have been 6 month still I do not have Diabetic shoes and socks. They just called every days and wasted my time. They do not feel shame by giving this kind of services. I have more bad experience with them. Also, they will give you wrong co-pay.

Horrible, just horrible.
My 100 year old grandmother broke her hip and requires surgery and rehab. After 3 weeks in rehab, Devoted determined she had to go and they would no longer pay. Mind you, she was still battling the effects of the anesthesia which fie the elderly is known to take up to a couple months. She couldn't walk more than twenty feet with the walker and assistance. But Devoted refuses to provide further coverage despite the medical professionals advocating for continued care. She fell at home two days later.

6 weeks later she was hospitalized with a high fever, extremely high blood pressure, and cold symptoms. She also couldnt walk or stand. She was that weak. A fever in someone that old is a medical emergency. Testing discovered she had parainfluenza. Three days after discharge, Devoted denied coverage saying there was nothing wrong with her. Funny how the medical professions at urgent care, ER, and her attending Dr. Disagreed. If you care about your loved one and dont want a headache for seeking care, dont choose Devoted. They are not devoted to your loved ones well being.

DO NOT pick Devoted Insurance! Their representatives do not know what they are talking about. Even when I ask for a supervisor they will promise to call me back and they don't! They have repeatedly denied me to see an out of network provider using improper codes as an excuse. They use a script always saying "the next step is"...... leaving me totally frustrated!! Devoted Insurance uses no common sense to solve a simple problem. As soon as I can change my insurance provider I am gettng away from Devoted Insurance as quickly as I can!! Save yourself from the nitemare of dealing with Devoted Insurance!! By the way I had to click one star to move forward but they deserve zero stars!!

This is without a doubt, the worst decision I've made since I've retired. This is a joke They don't have any doctors in your area. They just give you back a little bit. And then you get nothing in return. So do your best and try to find or stay with Medicare or medicaid?

Bills & reimbursements paid promptly. Courteous customer service