Devoted Health Reviews 

I've encountered zero problems with any aspect coverage wise whatsoever.service reps have been helpful with any question or concerns I personally couldn't be more pleased I left cigna after 10+ years and can assure you devoted is much much better in all ways.

Terrible.0 stars if I could. Checked provider directory to find an in network free standing imaging center for X-ray because it's less expensive than a hospital affiliated center. Closest on directory was over 12 miles. So I called and was given other free standing facilities closer but not on directory. Than I texted to see what it would cost for an X-ray at the Ohio Health Urgent Care in Grandview Heights, Ohio and Daniel said $25..Since this was not on the directory so I asked if he was sure. He texted back that he was.mistaken and it was $75.I then called a Devoted supervisor who acknowledged the systemic problem with provider directories being incorrect. She also said the directories they see are the same as the directories patients see. Not true because she found a free standing center on Jasonway in Columbus that is not on the directory I saw She also stated that directories are sorted by rating. Untrue again. They are sorted by distance and there is no sort feature by rating. A couple hours spent trying to navigate around conflicting information from different people. A real mess of an outdated fragmented system. There should be a law against not providing accurate information but there's not No protection for the patient.

Dishonest or clueless. I'm not sure where the confusion started but I never would have changed my insurance if my ppo would be changed. I confirmed with Joe at devoted and he said he found my ppo in the system. I look up my account and see another name for my ppo
This sort of dishonest should not be allowed

As a Medical Billing and Coding Specialist/Instructor-Devoted started off with high stars in my book. In the past year they have become frustrating processing the claims incorrectly, I have been doing this for the past 36 years. Never have I come across with individuals that, are so incompentent. Now they are making any kind of excuse not to pay for Chiropractic Adjustments. Their excuse it's a non-covered service or the Diagnosis does not comply with the procedure. I call it bullshit. Submitting a formal complaint with the Texas Department of Insurance. Please do not let your parents or anyone you know not to get DEVOTED HEALTHCARE...

Devoted has demonstrated a profound failure in care coordination that has resulted in an interruption of my medically necessary HIV treatment.

I am not a newly diagnosed patient. I have an established history of HIV care, recent laboratory results showing a CD4 count above 1,000, and insurance that covers Biktarvy. My HIV treatment should never have been interrupted because of administrative failures.

Devoted is both my Medicare Advantage insurer and my primary care provider. This behavior confirms to me that there is little to no difference between devoted and other carriers. Insurance has always prioritized profit over people. That means coordinating medically necessary care is not simply good customer service—it is one of the fundamental responsibilities it accepted when it became both my health plan and my medical group.

I am also homebound because of disability. Devoted has known this throughout the process.

Despite that, I was repeatedly assured that my care would be coordinated. Those assurances proved to be false.

One of Devoted's own physicians later acknowledged that the organization repeatedly set expectations it could not meet. Think about what that means. A physician representing the organization acknowledged that the failures were not isolated mistakes but repeated failures.

The breakdown did not end there.

My HIV viral load was never completed because Devoted's contracted laboratory failed multiple times to obtain an acceptable specimen. Devoted's own correspondence acknowledges those failures. Rather than immediately coordinating an alternative laboratory capable of performing the test, the burden was effectively shifted onto me—a homebound patient.

The most astonishing part of this experience is that I have repeatedly been expected to coordinate my own specialty care by calling infectious disease offices myself. If that is the expectation, then what exactly is Devoted coordinating? What am I paying for and how would CMMS review this?

What is the purpose of having an insurance company that also serves as your healthcare provider if, when medically necessary specialty care is needed, the disabled patient is expected to navigate the system alone?

Because I am homebound, I requested a reasonable accommodation under the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. I am not asking for special treatment. I am asking for meaningful and equal access to medically necessary healthcare. Weeks later, I remain without the medication that should have been continued without interruption.

This experience raises serious questions about how Devoted fulfills its obligations to disabled members who cannot simply get in a car and attend appointments. If this is how a patient with an established diagnosis, documented medical history, covered medication, and repeated requests for assistance is treated, I can only imagine the barriers faced by others in even more vulnerable circumstances.

Healthcare should not require disabled patients to become their own case managers, referral coordinators, and patient advocates simply to obtain covered, medically necessary treatment.

I hope Devoted treats this review as an opportunity for serious self-examination. Patients deserve more than apologies, promises, and explanations after the fact. They deserve competent care coordination, meaningful disability accommodations, and uninterrupted access to medically necessary treatment. My experience has reflected none of those things.

No problems.

Everyone works together on both sides to coordinate the unexpected and everything is getting done in succession to my ultimate short term goal and that is knee replacement!

Remarkably efficient, knowledgeable, friendly, and interested!

Devoted was a great insurer UNTIL I needed durable medical equipment following an accident where I broke my femur and cannot put weight on it for 8 weeks. They have a contract with Integrated Health Services in FL to provide DME. Integrated is awful. They are game players. They refused my doctor's first order a week ago. They claimed they didn't receive his updated order. Pure game players. As a result, I remain in rehab at 3k a day for at least 5 additional unnecessary days billed to the taxpayers.

Very kind thorough and thoughtful

Devoted communicates well and keeps its clients well informed.

I call to get information and as I was talking the lady hung up on me!! I needed help and this how y'all treat people!!!!

Dr Kasper and his team are courteous and professional.

Devoted has been a reliable insurer. Their guides are always very courteous and helpful.

Very professional, good customer service!

I need to replace a pulled molar. I know you do not help with implants. However, you should help with at least as much as you would help with a bridge. When a bridge fails you now have 3 messed up teeth. I will pay for the implant, but I also pay you to help.

LOVE LOVE LOVE Devoted Health Care. They are ALWAYS available when I need assistance ☺️❤️

Recently retired + now receiving Medicare benefits. Chose Devoted HMO through eHealth. Just had first visit w/ CNP Nicole Ortega.
This was a mistake. Devoted + eHealth won't listen to you + will harrass you continuously with phone calls. Ms Ortega is clearly in business to help the HMO ...not her patients.
Avoid making the mistakes I did.
Avoid Devoted Health Plans, eHealth + Nicole Ortega CNP. - F. Weitz - Albuquerque, NM

Not a fan. They can't be based in USA as everyone I've delt with is heavily accented in their speech. India?
They don't appear to know what they are doing. They call daily asking if a patient is still in the hospital...daily. unnecessary! They constantly ask for patient records but do Not give timely updates on days authorized. It's like pulling teeth! The reps that call daily, know nothing and don't give updates.
They waste the time of those they keep calling.
Do Not recommend!

At first I was appreciative of this insurance but almost immediately there were issues. Finally they have a program where they reimburse you on health products and so I confirmed the fact that they were going to reimburse a smart scale. At that point they went in detail about you know the smart products that they support etc etc however after taking month asking me for more details about the purchase finally they deny it. I wouldn't have even got the product if I've not talked to them first and they specifically said you know they were supportive of smart equipment etc etc only for like I say they kept disputing the taxes on the product and so I finally just resubmitted without the taxes even though as an American we do pay taxes. So finally the day even though every time I talk to anybody there's always going to be somebody to call me back and explain further this is before they denied me but like I said they spent a month telling me they need further details even though I supplied the receipt from the beginning then they told me about the taxes. Finally I just submitted a new claim subtracting the taxes. I follow up today as no one still has ever returned my call and now I'm seeing where they refund was refused. Because now all the sudden they're not going to refund smart scales