My wife and our friends love going to your cafe for your baking, scones, hot food plus teas and coffee. Your entire staff are so friendly and helpful always with a smile,as are the reception front... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of their cafe food and drinks across the entire menu is unquestionably 5 star especially their bakery products. The staff are exceptionally friendly and always give you a warm welcome... See more
A first class service all round from the time of ordering up to receipt of our goods. We were kept informed at every step of the way. Items were beautifully packaged and received amazingly quickly, co... See more
ABSOLUTELY LOVE THIS PLACE the food is amazing and the best cake selection for miles. The staff and owners are really friendly and go out of their way to make you feel welcome. Great garden centre an... See more
Company details
Written by the company
Dewaldens is an independently owned Garden Centre and coffee shop just outside Kilmarnock in the heart of Ayrshire. We have everything your green-fingers could desire.
Contact info
Ayr Road, KA1 4EJ, Kilmarnock, United Kingdom
- 01563 528911
- info@dewaldens.com
- www.dewaldens.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and perfectly packaged
Prompt and perfectly packaged. A true reflection of the item. Very pleased .
December 13, 2025
I bought an M B car freshener when on holiday last summer in the Trossachs
I bought an M B car freshener when on holiday in Callander for my grandson who now wants refills. As I live a long way from the Trossachs I had to start looking on the internet for refills. I was a little bit annoyed that this tiny refill cost £4.99 but had a minimum £5.99 postage cost. As this was for my grandsons stocking I felt I had no option. Such a shame
December 13, 2025
Very quick service
Very quick service. Helped with gas cylinder from car to car. Friendly service
December 5, 2025
Quick speedy response and delivery
December 4, 2025
Had a problem with my order and they…
Had a problem with my order and they were very quick to resolve the issue
November 27, 2025
Friendly and helpful staff!
November 29, 2025
Customer service was excellent
Customer service was excellent. I love my candle holder.
November 21, 2025
Excellent service- table cover arrived…
Excellent service- table cover arrived in 2 days. Fantastic!
November 19, 2025
Easy to use web site ,and quick…
Easy to use web site ,and quick delivery, kept updated on delivery
November 18, 2025
Good company
Had a blanket to finished and was glad to find a company that had the wool i needed
Well done
November 11, 2025
Ordering was easy service was…
Ordering was easy service was excellent friendly staff
November 9, 2025
We visit on a regular basis and always…
We visit on a regular basis and always find the staff friendly, polite and very helpful.
October 31, 2025
Hidden gem
We have driven past Dewaldens for many years on our way to Kilmarnock station as we live in south Ayrshire. We had ordered 2 items for click and collect. The staff are lovely, and a very helpful young man took our heavy items out to the car and even brought out our shopping bags for us before he put the sacks in the boot. We visited the café for the coffee and scone special deal. Huge scones and very tasty too. Lovely staff in the café too.
November 3, 2025
Went for a small lunch with my mum
Went for a small lunch with my mum. The staff are ordered around by a not very well dressed manager. The food was indeed was lovely but the manner of said lady was most off putting, coming from a hospitality background this lady would be better to stay behind the scenes as she clearly is not a people person, on leaving she never even said as much as a thank you or how was your food. I shall not return. Not very nice to her staff either
November 8, 2025
Unprompted review
Easy to order online
Easy to order online, the lamps we bought were supposed to have three colour options, however the one's we got were I think earlier stock with just two colours, still very nice though.
October 21, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.