Our salesman, Callum at the Aintree branch was very helpful. He provided us with the fabric swatch for the recliner we were interested in to compare against dining chair upholstery we were also consid... See more
Company replied
Location
Switch locationAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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See what reviewers are saying
I had a fabulous time wandering around sitting on every sofa, without any sales pressure from staff. When I had chosen the most comfortable one on the shop (imo), the lovely Celine sorted out all o... See more
Company replied
Lots of choice of sofas, Matt and Greg at Aintree branch were friendly, helpful, knowledgeable and professional, not pushy at all and provided us with refreshing hot drinks. 10 out of 10 😀
Company replied
I visited the DFS Aintree store to buy a sofa and was assisted by one of the staff members, Celine. She was absolutely amazing from start to finish. She took the time to talk me through all the optio... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, United Kingdom
- 0333 999 9846
4.9
Excellent
4K reviews
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Outstanding service from Jack
Excellent customer service from start to finish. The staff were friendly, professional, and very helpful throughout the whole process. They took the time to understand our needs and made everything easy and stress-free. The quality of service was outstanding, and we felt valued as customers. Highly recommend — definitely a 5-star experience!”
Excellent customer service from Jack. He was extremely helpful, patient, and professional throughout the whole process. He went above and beyond to help us choose the right sofa and made the experience very easy and comfortable. If possible, I would give 10 stars instead of 5. Truly outstanding service!”
May 15, 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jack met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sarah was helpful and gave good advice
Sarah was helpful and gave good advice. Answered all questions in professional friendly manner.
May 20, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Callum was fantastic and very…
Callum was fantastic and very knowledgeable. He was also very patient and understanding going thorough everything a number of time to ensure we were happy. Thank you
May 20, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very happy with the help from Callum
Very happy with the help from Callum! Really helpful and made for pleasant experience.
May 17, 2026
Reply from DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Had a lovely experience at DFS today
Had a lovely experience at DFS today. I hate walking in to a shop and having someone coming straight up to you and following you around I feel uncomfortable and like I’m being put under pressure to buy, but here they didn’t do that. There were plenty staff around who were all very friendly and helpful. No pressure to buy and made the process easy. Happy to of walked away with our new sofa and to be delivered a lot sooner than we expected.
May 17, 2026
Reply from DFS Furniture - Aintree
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The least worse option
We chose the sofa which I think is best for us.
However, some of your sales staff were not great. One in particular called my wife 'love' so we made sure not to order with him.
Generally the sales team were poorly informed about what was available as corners etc so we were not confident enough to order.
Only after checking with other retailers we felt this was the best option for us.
It felt like the least worse option.
May 10, 2026
Reply from DFS Furniture - Aintree
Good morning,
Thank you for sharing your feedback with us, we are sorry to hear your experience was not as expected and you were poorly informed regarding the product you have ordered. We will ensure your feedback is relayed to the relevant management team.
Kind regards,
Holly M
DFS Customer Support
Graham looked after us from start to…
Graham looked after us from start to finish. Explained everything in detail.
May 16, 2026
Reply from DFS Furniture - Aintree
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Good morning Ashleigh,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Left to browse
Left to browse. When I did need help assistants were very friendly and knowledgeable.
May 8, 2026
Reply from DFS Furniture - Aintree
Good morning Sarah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Aintree
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind regards,
Vanessa
DFS Customer Support
The staff treated us very nice
The staff treated us very nice, made us feel welcome and brilliant as always…give us gud advice on what to buy also
May 7, 2026
Reply from DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly, helpful and knowledgeable staff.
We recently attended DFS, Aintree, to view sofas and we spoke with Celine who was very helpful indeed.
Having decided on a sofa set, we returned there on 13/05/2026 to place our order. On that occasion we were assisted by Richard who was also very friendly, knowledgeable and helpful.
Richard answered all our questions then prepared our order request explaining what aftercare products and insurance were available, how eaziglide works, then giving us a total price and explaining our payment options.
Oh and we got free coffees on each store visit.
Thanks Richard and Celine.
We’re expecting our new sofas to arrive in around 5 weeks so we’ll review the actual product then.
May 13, 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Richard and Celine met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sofa purchase
Sarah. The young lady that helped me was very attentive and answered all my questions,and guided me through the whole process.
May 13, 2026
Reply from DFS Furniture - Aintree
Good afternoon Brian,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Brilliant service very kind an helpful…
Brilliant service very kind an helpful every happy with my order an service
May 13, 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service
Left to browse at leisure, no hard selling, staff happy to help when we requested, excellent customer service, very friendly and professional.
May 12, 2026
Reply from DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The sales assist Matt was very helpful…
The sales assist Matt was very helpful and knowledgeable. Made our purchase as smooth as possible .
May 11, 2026
Reply from DFS Furniture - Aintree
Good afternoon Georgia,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Andy the branch manager was…
Andy the branch manager was exceptionally helpful and bent over backwards to help. The sales lady Jessica was very professional and knowledgeable. Would highly recommend to ask for either if you need assistance.
May 10, 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Sarah the assistant was absolutely…
Sarah the assistant was absolutely amazing and friendly and made me feel comfortable with her questions and answers
May 10, 2026
Reply from DFS Furniture - Aintree
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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