DFS Furniture - Aintree Reviews 

Sarah the assistant was absolutely amazing and friendly and made me feel comfortable with her questions and answers

It was easy, Matt who done our sale was easy going and explained everything in detail so I understood

Staff were really friendly. Amazing and fast service.

Great quality furniture. Helpful customer service, very knowledgeable.

Very helpful staff - product knowledge was great.

Great experience with Max he was very helpful and advised us on everything.

We visited both the Speke Liverpool & Aintree Liverpool stores for convenience we have placed the order with Aintree store. Can we say Chloe in the Speke store was marvellous she was helpful offered information re delivery times, which was important to us and details of methods of payments. We returned to Aintree store. I am trying to work out if store staff prefer to let individuals browse initially, offer to help and follow around or offer to help give their name and leave you to browse. The reason I say this is because of ALL the stores we visited the second seemed to be more the practice which was why when we arrived at Aintree Friday evening we were suprised not to be approached at all despite there only two other people in the store after 20 - 30 mins an assistant asked we needed any help. The service there after was fantastic. Jack not only went and got a tape measure, he gave guidance on the abundance of options available not only in the product range but also finance arrangements. All round excellent experience and service. He was attentive to our every whim, even though it may have seemed trivial to anyone else he seemed to appreciate how important it was for us to make the right choice.

Callum made everything so easy

We were in and out in 30 minutes with everything ordered and all the paperwork complete

Great service

The staff don't hassle you when you're in the store instead you can just go up when you are ready and are helpful when you need it

We purchased a ted baker 2x 3 seater sofas .the experience from start to finish was superb no pressure at all .would highly recommend sarah was informative and tolerant with our changing demands

Everything was great and plain sailing...Sarah answered all our questions very effectively and was so welcoming and friendly...keep up the wonderful work 😀

We went to DFS on Wednesday 06/05/26 just to look around. We did not have any idea what we were looking for. Sarah was very patient, friendly and helpful. Sarah’s approach to customer service is outstanding. Her knowledge of what DFS takes pride in was second to none. We left with a smile on our faces as we have managed to buy the couch that we wanted in the colour that would match the couch that we have in our living room. Great customer service from Sarah. We would recommend. Verified purchase.

So glad I went into the Aintree store today and so very happy with my purchases ..Callum made us feel very welcome and even made us a coffee…I’ve been looking at the Ted baker collection for a while now online but needed to see it in person…glad Callum was there helping me choose which cushions and prints he’s 100.% star thankyou

Colleagues was helpful, honest and gave me the advice I requred

Jack was very approachable. Also made us a cup of tea. He left me and my partner to discuss any concerns between us then returned to answer further questions. We did not feel pressurised to go through with a sale. Everything explained clearly and information double checked by another colleague.

The agent who served us was very knowledgeable about the suite we were looking at. The service was brilliant.

Customer service was Exceptional, Sarah greeted us as we arrived but allowed us to browse at our own pace. She was very knowledgeable about all products and able to advise us on best options. The buying process was very easy and not pressurised.

Order No: B4Y457374 Received our sofa yesterday, it was a 12 week order of a sofa and chair. I received an email a few days prior to delivery that the chair wouldn’t be on the delivery and they had no date.
This was very disappointing as we had already waited 16 weeks at this point. You can’t speak to anybody in the shop, it’s either customer service or a chat bot!!!
Sofa was delivered, the drivers put the sofa together as it came in 3 parts, where each chair had to be connected together. The driver was struggling connecting the last chair. He then said all done, I could clearly see that the chair was not aligned properly. I pointed this out and he got on his knees and manoeuvred the chair and from the front it looked okay. He had already placed the back cushions on and asked if I could zip them on as he had a sore finger, not a problem.
They left, so I moved the back cushions to start zipping them on, and there was a gap between the last seat, he hadn’t connected it! and he’d torn the material at the side of the chair, which must have been when I seen him struggling to connect it.
I called his number as he had called me on route, he ignored me and never called back.
I took a photo and emailed to DFS and I’m waiting for someone to attend to look at it.
I am absolutely livid, the lack of care and attention, this sofa has cost just over 3k. They still can’t tell me when my chair will be delivered, I will be contacted directly but they have been paid for it.
I emailed one of the staff members who helped us during our visit to the store, his customer service has diminished also.
Overall DFS are great up until the point they receive payment.

Great service from Jack at the Aintree store went over everything with us and got to order our sofa.