We had Colleen as our sales assistant and she was just lovely and very professional, she explained everything in great detail and we even new mutual friends. My experience at dfs was really pleasant... See more
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See what reviewers are saying
Polite and informative young man who helped us come to the correct choice of sofa. He even showed us some different items before we made up our mind. Wonderful service from all the staff
Company replied
Bought from DFS for years now. Always reliable and professional service. Today was no different, we were given space to browse without any pressure while knowing that we could ask for assistance an... See more
Company replied
I visited the store twice before ordering my furniture. Colene, my salesperson was very patient and gave me clear succinct information about the furniture and subsequent delivery. Can’t wait to get my... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 0333 999 9740
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Ayr
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
The welcome we got from the staff as…
The welcome we got from the staff as well as the help and customer service we received to secure our purchase
May 2, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Assistant was excellent
Assistant was excellent. Very thorough and informative. Pleasure doing business with him.
May 7, 2026
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The sales person was very efficient.
The sales person was very efficient, she showed me how my purchases would look, and made sure I was happy. The only fault with my purchase was, that the additional scatter cushions I wanted to purchase, would not be available with the sofa, so an additional delivery charge would have been added if I wanted to go ahead and purchase them. A click and collect service should be added or a waver of the additional delivery charge.
May 5, 2026
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ayr
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ayr
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ayr
Good morning Susannah,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
No preasure sales
No preasure sales, left alone to browse and felt at ease looking around staff on hand if needed info /help on the sofas, girl who helped us decide was knowledgable and made us feel comfortable from start to finish made it pleasant experience🙂
May 3, 2026
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
The sales man Antony at your Ayr branch…
The sales man Antony at your Ayr branch was exceptional
April 26, 2026
Reply from DFS Furniture - Ayr
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The Ayr DFS store was brilliant
The Ayr DFS store was brilliant, everyone very friendly. Marty helped choose the right sofa for us. He was very knowledgeable and down to earth. Would definitely recommend the store and Marty!
May 3, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great customer service from Shannon she…
Great customer service from Shannon she explained everything perfectly 👌🏽
May 3, 2026
Reply from DFS Furniture - Ayr
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great from start to finish
Great from start to finish. Seamless, no pressure experience. Loren was so helpful & worked with our needs and wants. Great service
May 3, 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Loren.
Kind Regards,
Jordan
DFS Customer Support
Nothing was a problem from start to…
Nothing was a problem from start to finish thanks again.
May 2, 2026
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great service and brilliant staff in…
Great service and brilliant staff in DFS in Ayr
I’ve bought several sofas from DFS but the first from this store
Fabulous service staff knowledgable no pressure when looking about either which is a bonus as usually they leap on you when walking through the door would definitely recommend Ayr branch Marty and Anthony were brilliant
May 1, 2026
Reply from DFS Furniture - Ayr
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
After 25 years of busy family life & 3…
After 25 years of busy family life & 3 children enjoying our first DFS sofas it was definitely time to refresh!
We went to the store in Heathfield, Ayrshire & were made to feel very welcome.
All our questions regarding initial ideas were answered fully helping us fine-tune our final choice.
Anthony was so helpful, extremely professional & we are now looking forward to welcoming two gorgeous new sofas to our more peaceful way of life.
Thank you, Anthony, we were impressed.
April 29, 2026
Reply from DFS Furniture - Ayr
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ayr
Good afternoon Robert,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Staff were very helpful and really nice
April 20, 2026
Reply from DFS Furniture - Ayr
Good morning Elaine,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Think her name was Ashley blonde hair…
Think her name was Ashley blonde hair and glasses. I knew what I was looking for and she showed me where it was. She gave me demonstration of all that I was getting and asked if I was looking for a quick delivery, which I was, talked me through the different bundles available to me which was great I shoes footstool. Explained all about care package which I took. Left very happy with everything. She is a credit to your Ayr branch and will definitely go back as I did before.
April 28, 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
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