Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... See more
Company replied
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See what reviewers are saying
I had a very good experience at DFS Banbury. Paul, the salesman, was very helpful, friendly and professional. He took the time to explain everything clearly and made me fell comfortable. He made my vi... See more
The store was tidy and well laid out, we weren’t hounded when we came in, just politely reminded that if we needed help, to shout. The sales assistant, Blake, made things easy and straight forward and... See more
Company replied
We went to your Banbury store and were served by Paul. He was extremely helpful, informative and answered all our questions. We were looking for a small corner sofa which he helped us find. Paul's... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Our experience with buying a sofa bed…sofa bed
Our experience with buying a sofa bed from your store so far was very easy, we had a very nice young man called Blake, who we thought was very helpful and polite.
If all goes well with delivery etc. we would like to give him a five star rating.
April 30, 2026
Reply from DFS Furniture - Banbury
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
“cherly was friendly
“cherly the salesperson was friendly, knowledgeable, and listened to what I needed. They showed me several suitable sofas within my budget, explained the features clearly, and made the buying process simple and stress-free. Their helpful approach gave me confidence to make the purchase.”
May 2, 2026
Reply from DFS Furniture - Banbury
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The sales lady
The sales lady, Holly went over and above to assist us with our order. Explained everything simply and very politely. Making our experience easy.
May 2, 2026
Reply from DFS Furniture - Banbury
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Banbury
Good afternoon Ian,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The assistant was very helpful and…
The assistant was very helpful and friendly and let us try some sofas, then helped with the order and made everything very easy. Thanks very much.
April 28, 2026
Reply from DFS Furniture - Banbury
Good morning Jill,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Good afternoon William,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Max was very helpful & knowledgeable
Max was very helpful & knowledgeable, on hand for any questions but also gave us space to discuss our purchase. He talked us clearly through finance options - a great customer service.
April 25, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Max helped us
Max helped us, he was informative about the product and help us decide which product was best.
April 25, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service Paul made us…
Great customer service Paul made us very welcome and was polite which made the experience easier
April 25, 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
dfs Banbury
Staff were knowledgeable about the products they were selling and didn’t rush me into buying.
April 23, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Member of staff[3MM Hollie] was…
Member of staff[3MM Hollie] was extremely helpful and offered great customer service.
April 24, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your 5 star review with us.
Kind regards
Holly M
DFS Customer Support
Very happy with Emma our customer…
Very happy with Emma our customer advisor, who answered all our questions.
April 23, 2026
Reply from DFS Furniture - Banbury
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Replacement Cushions
Simple to order, very helpful staff
The replacement of the cushion inners has given us a brand new sofa
April 3, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good service
Blake was very good and took the time to explain everything even though we have purchased from you many times he explained that some things have changed.
April 15, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
I had a really greExcellent Customer Service & Great Variety in Oxfordshireat experience with…
I had a really great experience with DFS Sofas. The staff were incredibly friendly, patient, and genuinely helpful throughout the whole process. They took the time to answer all my questions without any pressure, which made choosing the right sofa much easier.
The variety in the showroom was also impressive, plenty of styles, colors, and options to suit different tastes. It’s definitely one of the best furniture shopping experiences I’ve had in Oxfordshire.
April 21, 2026
Reply from DFS Furniture - Banbury
Good Morning Sajad,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
It was great
It was great - amazing customer service from Blake who who was informative helpful and just brilliant
April 21, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff were extremely friendly and very…
Staff were extremely friendly and very knowledgeable. No stress and everything explained clearly. Good customer service.
April 21, 2026
Reply from DFS Furniture - Banbury
Good morning Vicky,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great experience.
Lovely, relaxed experience. No pushy sales, helpful and knowledgeable.
Max is a credit to the store.
April 20, 2026
Reply from DFS Furniture - Banbury
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Perfect customer service
Perfect customer service, answered all our queries and explained everything we needed to know in great detail.
April 18, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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