Excellent service from Emma! We bought our sofas and tables from DFS and were looked after by Emma from start to finish — she was absolutely brilliant! She was so helpful, friendly, patient and exp... See more
Company replied
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The man (from Birmingham area originally) was very attentive. Super detailed answers to all questions. Offered tea/coffee etc whilst we browsed and discussed options suitable for a specific gap in our... See more
Company replied
Purchased exactly what I was looking for with help from a assistant, who by the way was a very nice young man named Paul, He was friendly, polite and professional I am very pleased with the price and... See more
Company replied
We’ve purchased sofas from DFS for many years and have always been impressed with the quality. We replaced our sofas today, and Cheryl at the store was extremely knowledgeable, patient, and helpful th... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
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Excellent service from Emma!
Excellent service from Emma!
We bought our sofas and tables from DFS and were looked after by Emma from start to finish — she was absolutely brilliant! She was so helpful, friendly, patient and explained everything clearly, helping us pick exactly what suited us best. Nothing was too much trouble and she made the whole experience really easy and pleasant. Great service — thank you so much Emma! Highly recommended.
July 1, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Customer service excellent
Customer service excellent. Good product knowledge. Well delivered
June 30, 2026
Reply from DFS Furniture - Banbury
Hello Mrs Fulford,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Super friendly gentleman
The man (from Birmingham area originally) was very attentive. Super detailed answers to all questions. Offered tea/coffee etc whilst we browsed and discussed options suitable for a specific gap in our house. Was very easy to chat too, made sofa buying a breeze! Service was top notch!
June 29, 2026
Reply from DFS Furniture - Banbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff were very helpful and very…
The staff were very helpful and very friendly especially Holly who helped us throughout our visit
June 28, 2026
Reply from DFS Furniture - Banbury
Hello Vicki,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
relaxed
relaxed, made us feel welcome kids and all. gave us space to look and make a decision.
June 27, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Blake the lad we delt with was great…
Blake the lad we delt with was great think you should give him a pay rise
June 20, 2026
Reply from DFS Furniture - Banbury
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Normally the shops will apply for the…
Normally the shops will apply for the finance help. ( interest free).But DFS just gave our details and the company keep asking uploading informations . We did it still asking for it . It could have been avoided .
June 21, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated.
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not.
To confirm, this decision is not made by DFS.
Kind regards,
Lia
DFS Customer Support
Fantastic experience and friendly…
Fantastic experience and friendly welcome. Very happy
June 24, 2026
Reply from DFS Furniture - Banbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello Ripalda,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sofa bed buying in Banbury
Pleasant welcome. First rate customer service and explanations. Thank you Holly!
June 23, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and informative
June 21, 2026
Reply from DFS Furniture - Banbury
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Brilliant customer service
June 21, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Got exactly what I went in for and the…
Got exactly what I went in for and the staff were amazing
June 20, 2026
Reply from DFS Furniture - Banbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
New Sofa
New Sofa - we are first time buyers and were recommended DFS in Banbury. The whole experience was nothing but easy. Blake met us on the Friday and gave us some fantastic advice to measure the floor with tape and we were back the next day with measurements to make magic happen! The choosing, buying and advice was seemless and Blake made the whole experience easy. We can't wait for the sofa's to arrive and start filling our new home, but the heart of the living room will definitely be our sofas! Thank you!
June 20, 2026
Reply from DFS Furniture - Banbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Staff very helpful.
June 20, 2026
Reply from DFS Furniture - Banbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
well looked after.
well looked after.
Everything explained well .
All questions answered .
June 20, 2026
Reply from DFS Furniture - Banbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very happy with the service
Great service from Blake at DFS Banbury, who provided information and advice on our sofa purchases.
June 17, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Made to feel welcome and went through…
Made to feel welcome and went through the whole process with us and all the choices we had
June 16, 2026
Reply from DFS Furniture - Banbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Cheryl was great and help us close the…
Cheryl was great and help us close the perfect sofa
June 16, 2026
Reply from DFS Furniture - Banbury
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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