Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... See more
Company replied
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The store was tidy and well laid out, we weren’t hounded when we came in, just politely reminded that if we needed help, to shout. The sales assistant, Blake, made things easy and straight forward and... See more
Company replied
Cheryl welcomed us back to the Banbury branch and answered our remaining questions in a frank, professional and friendly manner. As a result, we were pleased to confirm our order for an Arundel sofa... See more
Company replied
We went to your Banbury store and were served by Paul. He was extremely helpful, informative and answered all our questions. We were looking for a small corner sofa which he helped us find. Paul's... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
Asks customers to review
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Friendly, knowledgeable staff
Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas.
We returned home to re measure our space & returned later & spoke to Blake this time who was so patient & helpful with us & very knowledgeable talking us through everything. We purchased the 2 sofas & left the store happy & it was a pleasure to deal with Blake.
August 21, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
ETAHN WAS EXCELLENT
August 17, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Emma the sales assistant was very…
Emma the sales assistant was very helpful, she talked us through the various options, colours, and extra after care products. Making the whole experience easy and enjoyable
August 17, 2026
Reply from DFS Furniture - Banbury
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff very helpfull
August 15, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great service
August 16, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Great service…
Great service wasn’t bothered while choosing once ready were treated well with very knowledgeable Blake
August 16, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your positive review with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful salesperson
Very helpful salesperson, obviously knew his products well. He was very well mannered, he let us take our time in choosing exactly what we wanted. We could not fault his service.
August 16, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Return visit to Banbury Branch
Cheryl welcomed us back to the Banbury branch and answered our remaining questions in a frank, professional and friendly manner. As a result, we were pleased to confirm our order for an Arundel sofa and Cheryl talked us through all the options in detail.
August 16, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience
The store was tidy and well laid out, we weren’t hounded when we came in, just politely reminded that if we needed help, to shout. The sales assistant, Blake, made things easy and straight forward and was very knowledgeable. He talked us through every option and the delivery process very confidently.
August 16, 2026
Reply from DFS Furniture - Banbury
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Blake helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Cheryl in the Banbury store
Cheryl in the Banbury store, absolutely fantastic!! Super personal, welcoming and caring. Highly recommend
August 16, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
It was a great service
It was a great service , Blake was knowledgeable and took us through all the options open to us ! He was informative with out pressure and thorough .
August 15, 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
The service we received was very good
The service we received was very good. From the help to find the right sofa bed to the information given and coffee offered during the process. It made the whole experience really relaxed and non stressful
August 2, 2026
Reply from DFS Furniture - Banbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Fantastic service from Blake at DFS…
Fantastic service from Blake at DFS Banbury. He was incredibly helpful, knowledgeable and friendly, offering great advice throughout. Nothing was too much trouble, and the whole experience was a pleasure from start to finish.
Blake was a real pleasure to deal with. Highly recommended!
August 11, 2026
Unprompted review
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Holly was brilliant from start to…
Holly was brilliant from start to finish. Knowledgeable about the sofas and products she was selling, and keen to let us know about the guarantees and cleaning process that DFS has to offer.
August 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Amazing experience being helped by Holly. 10/10
We were so happy with our shopping trip to get a couple of sofas from your Banbury store. We had chosen what we had wanted before our visit. A lovely young lady called Holly served us and she could not have been more helpful and professional. She dealt with all our questions with ease and was just wonderful. You have a very valuable member of staff there DFS. An absolute 10 out of 10 from us.
August 10, 2026
Reply from DFS Furniture - Banbury
Hello Carol,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello Laura,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The sales lady was exceptionally…
The sales lady was exceptionally helpful, and made the purchase very easy and pleasant.
August 9, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Amazing service at Banbury DFS,Paul was…
Amazing service at Banbury DFS,Paul was so nice and very helpful
August 8, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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