Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... See more
Company replied
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The store was tidy and well laid out, we weren’t hounded when we came in, just politely reminded that if we needed help, to shout. The sales assistant, Blake, made things easy and straight forward and... See more
Company replied
We went to purchase our mattress at the Banbury store and Blake approached us to offer help and advice, as we were unaware the store did not have the items on display, so we're a little unsure on what... See more
Company replied
Cheryl welcomed us back to the Banbury branch and answered our remaining questions in a frank, professional and friendly manner. As a result, we were pleased to confirm our order for an Arundel sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Banbury
Good afternoon Malcolm,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Cheryl was really nice and explained…
Cheryl was really nice and explained everything to us. A very good salesperson.
May 16, 2026
Reply from DFS Furniture - Banbury
Good morning Mr Butler,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
You are the best
May 15, 2026
Reply from DFS Furniture - Banbury
Good morning Aida,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very friendly and professional.
Very friendly and professional.
Went out of her way to accommodate our requirements.
First class service
May 15, 2026
Reply from DFS Furniture - Banbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Thank you very much for helping me…
Thank you very much for helping me choose and purchase my new armchair. I am very happy with the purchase and the service I received at dfs. You have my full support and feedback.👍
May 13, 2026
Reply from DFS Furniture - Banbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The young man that served us was very…
The young man that served us was very nice and thorough and explain everything and his advice was perfect
May 12, 2026
Reply from DFS Furniture - Banbury
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
coffee table order
Ordering our coffee table was straightforward. We immediately had an e-mail confirmation advising of delivery date and time. We then were advised at the precise time of delivery. Everything went like clockwork and we are thrilled with our purchase.
May 3, 2026
Reply from DFS Furniture - Banbury
Good afternoon John,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very helpful and understanding,also…
Very helpful and understanding,also talked us through all the options with the leather types, warranty, reclining seats and many more. Service was excellent
May 10, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Brilliant max
When visiting the store on sat to look for a recliner sofa we were approached by a lovely young man who asked if we needed any help. I think his name was max.he made the visit a pleasure giving us info on various sofas and offering us coffee.he is an asset to this shop and your company.we purchased a sofa and left very happy customers.thank you max.
May 9, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The young Irish lad that helped me make…
The young Irish lad that helped me make a right choice in buying a sofa was very presentable in all aspects of the service , polite chatty a great all round experience and would highly recommend anyone visiting the store to request his services 👍👍.
May 9, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent selling skills from mark
Excellent selling skills from mark, he took me through the sale so excellently I just had to purchase the sofa
April 30, 2026
Reply from DFS Furniture - Banbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Customer service was fantastic
Customer service was fantastic. Vey knowledgeable about the furniture I was buying. Just very helpful in every respect
April 29, 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful and very pleasant sales…
Very helpful and very pleasant sales representative.
May 6, 2026
Reply from DFS Furniture - Banbury
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Our experience with buying a sofa bed…sofa bed
Our experience with buying a sofa bed from your store so far was very easy, we had a very nice young man called Blake, who we thought was very helpful and polite.
If all goes well with delivery etc. we would like to give him a five star rating.
April 30, 2026
Reply from DFS Furniture - Banbury
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
“cherly was friendly
“cherly the salesperson was friendly, knowledgeable, and listened to what I needed. They showed me several suitable sofas within my budget, explained the features clearly, and made the buying process simple and stress-free. Their helpful approach gave me confidence to make the purchase.”
May 2, 2026
Reply from DFS Furniture - Banbury
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The sales lady
The sales lady, Holly went over and above to assist us with our order. Explained everything simply and very politely. Making our experience easy.
May 2, 2026
Reply from DFS Furniture - Banbury
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Banbury
Good afternoon Ian,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The assistant was very helpful and…
The assistant was very helpful and friendly and let us try some sofas, then helped with the order and made everything very easy. Thanks very much.
April 28, 2026
Reply from DFS Furniture - Banbury
Good morning Jill,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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