Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... See more
Company replied
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See what reviewers are saying
The store was tidy and well laid out, we weren’t hounded when we came in, just politely reminded that if we needed help, to shout. The sales assistant, Blake, made things easy and straight forward and... See more
Company replied
We went to purchase our mattress at the Banbury store and Blake approached us to offer help and advice, as we were unaware the store did not have the items on display, so we're a little unsure on what... See more
Company replied
Cheryl welcomed us back to the Banbury branch and answered our remaining questions in a frank, professional and friendly manner. As a result, we were pleased to confirm our order for an Arundel sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
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Very good customer experience service
June 1, 2026
Reply from DFS Furniture - Banbury
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
So helpful and knowledgeable.
We were looking to buy a new sofa but unsure on fabrics and colours. Cheryl was really helpful so we could make a real visual choice. We were not pushed into anything but guided throughout the process.
May 31, 2026
Reply from DFS Furniture - Banbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Banbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I have already provided feedback
I have already provided feedback. The in store experience was excellent, thank you.
May 22, 2026
Reply from DFS Furniture - Banbury
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent Service from Cheryl at DFS
We’ve purchased sofas from DFS for many years and have always been impressed with the quality. We replaced our sofas today, and Cheryl at the store was extremely knowledgeable, patient, and helpful throughout the whole process. She guided us through the different options and really helped us make up our minds. Excellent customer service and another great experience with DFS.
May 30, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Cheryl.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Banbury
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
The sale was smooth and hassle free…
The sale was smooth and hassle free with a polite lady.
May 25, 2026
Reply from DFS Furniture - Banbury
Hello Chris,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Came to DFS as we've used before
Came to DFS as we've used before. Had excellent service and knowledge from both Max and Holly. Looking forward to our new suite. Very happy customers and well looked after. Lovely people and very satisfied.
May 28, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff explained the product details…
The staff explained the product details and how to use it.
May 26, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Helpful staff
May 25, 2026
Reply from DFS Furniture - Banbury
Hello klement,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Blake was absolutely first class today.
Blake was absolutely first class today.
Excellent knowledge of the sofa and chair ranges plus extremely helpful with insights for heights, feet and leather/cloth options.
Very professional and a credit to DFS.
Blake was one of the main reasons we decided to purchase 2 chairs as well as the sofa.
May 25, 2026
Reply from DFS Furniture - Banbury
Hello Pablo,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Blake.
Kind regards,
Lia
DFS Customer Support
Blake in Banbury DFS was brilliant
Blake in Banbury DFS was brilliant. He knew exactly what he was talking about, answered all of our questions and was extremely thorough making sure we knew exactly what we were paying for.
May 25, 2026
Reply from DFS Furniture - Banbury
Hello,
Thanks for your lovely feedback, we’re glad to hear Blake met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We popped into store for a quick look
We popped into store for a quick look, found the exact sofa we were looking for within 3 minutes!!
Cheryl, the sales person was excellent and explained everything very clearly.
May 25, 2026
Reply from DFS Furniture - Banbury
Hello Michael,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Good service
Good service , fully explained all the details in a prompt and friendly manner. Will be back.
May 22, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful polite sales assistant …
Very helpful polite sales assistant very pleased with the service provided
May 1, 2026
Reply from DFS Furniture - Banbury
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great advice and support during our…
Great advice and support during our purchase process. Everything was carefully an fully explained
May 17, 2026
Reply from DFS Furniture - Banbury
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
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