Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The store was tidy and well laid out, we weren’t hounded when we came in, just politely reminded that if we needed help, to shout. The sales assistant, Blake, made things easy and straight forward and... See more
Company replied
We went to purchase our mattress at the Banbury store and Blake approached us to offer help and advice, as we were unaware the store did not have the items on display, so we're a little unsure on what... See more
Company replied
Cheryl welcomed us back to the Banbury branch and answered our remaining questions in a frank, professional and friendly manner. As a result, we were pleased to confirm our order for an Arundel sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Blake at Banbury store
Thanks to Blake for his help in explaining everything in a thorough and competent way . We had an enjoyable experience today .
June 9, 2026
Reply from DFS Furniture - Banbury
Hello Catharine,
Thanks for your lovely feedback, we’re glad to hear Blake met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Choice and value
Plenty of choice and knowledgeable sales staff. Pointed out the care and delivery system. Good price and choice of leather finishing. Good value.
June 9, 2026
Reply from DFS Furniture - Banbury
Hello Paul,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
After 6:30 is a great time to shop.
Blake explained the contract and the furniture and did everything that he could. The shop was quiet and we had his full attention and chose our sofa then and there. It was a lot of money so nice to have the peace and quiet to think about it.
June 8, 2026
Reply from DFS Furniture - Banbury
Hello Mr Brooks,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Blake.
Kind regards,
Lia
DFS Customer Support
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff with no fuss. We were able to order the exact product we wanted without any hassle and at a delivery time to suit us
June 6, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Banbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Just the right sofa!
Lovely lady called Cheryl helped us choose the right sofa for what we needed. Very helpful and friendly
June 7, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great selection of sofas
Great selection of sofas. Staff were very knowledgable and helpful.
May 31, 2026
Reply from DFS Furniture - Banbury
Hello Sarah,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Wr had a positive In-store experience
Wr had a positive In-store experience. The sales adviser Cheryl from Banbury store was friendly, professional and listened to what we wanted. We have a delivery date. We are hoping the delivery and sofa will also be positive.
May 23, 2026
Reply from DFS Furniture - Banbury
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The lady that spoke to us was very nice… and helpful
The lady that spoke to us was very nice and helpful
June 5, 2026
Unprompted review
Reply from DFS Furniture - Banbury
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Wonderful Customer Care
Blake was wonderful and guided us with ideas and the best type of style to choose to fit it in our house. He explained everything so thoroughly with light humour and making our experience very pleasurable.
June 3, 2026
Reply from DFS Furniture - Banbury
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Emma was very charismatic and engaing-
Emma was very professional, with a lot of warmth and enthusiasm blended in. This is a rare combination, especially since she explained all the features in a very simple and engaging way. The whole procedure was stress-free and made the buying experience one to remember.
June 3, 2026
Reply from DFS Furniture - Banbury
Hello Bobby,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Emma.
Kind regards,
Lia
DFS Customer Support
We are going to the DFS store In…
We are going to the DFS store In Banbury and we have wonderful services from the lady chrol she helping us to find the right stuff and also put us in the right direction. We are very happy with the service. I was a young gentleman. Name is Matt. He’s doing also very good service as well we definitely go to the Store again to do more shopping thank you
June 2, 2026
Reply from DFS Furniture - Banbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Absolutely horrible service
Absolutely horrible service, me and my wife went into the Banbury store and picked out a sofa we liked, when we spoke with 1 of the employees he told us that we should consider finance as thats what he highly recommended, so we did he took my information suggested we leave a £300 deposit which we did then he told us anything was sorted and we would receive a email with our delivery date, but around 20mins after we left I got a call to say that the finance company declined my application, and I would receive my deposit back in 3 to 5 days which didn’t happen so after 6 phone calls and over 2weeks waiting I finally received my deposit back
May 23, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not. This decision is not made by DFS and we offer our sincere apologies if you are disappointed with the decision made.
We are very sorry for the delay in receiving your deposit back. I am happy to hear you've received your deposit.
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly,informative service
To begin with it was very helpful that your Banbury shop is very local to where I live. The shop feels spacious and calm, with appealing room settings as you walk in. On my first exploratory visit I was greeted by Holly who helpfully directed me to the area of the shop where I would find the type of reclining sofa for which I was searching. She didn't hassle me but left me to explore until she saw that I had found one about which I might need further information. She was helpful and friendly and made the experience entirely pleasurable. I returned next day with my husband to purchase to sofa and this time we were met by Max, who was very pleased to hear that we did wish to make a purchase of the sofa on which we were sitting. He invited us to have coffee and fetched his lap top . He provided us with all the information we needed while we sat in comfort. He, too, was friendly and interesting and made the parting with money to acquire a new sofa a relaxing interlude.
May 21, 2026
Reply from DFS Furniture - Banbury
Hello Sally,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
No high pressure sales team
One of the things my husband and I really do not like is the high pressure sales guys in stores such as DFS. We walked in and we were acknowledged, great. We wandered around til we found The One and sat for a few mins. Looked up, decision made, and the sales guy was there. Great.
May 25, 2026
Reply from DFS Furniture - Banbury
Hello Karen,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Banbury
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.