We have had brilliant service from Paul and Holly on our visits to DFS Banbury. Both sales representatives were very helpful and took the time to explain the process of buying our “dream sofa!” They a... See more
Company replied
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Me & my family went into the DFS branch today to test out a sofa we were thinking of getting. After speaking to a gentlemen named Paul he gave us all the advice needed and we went ahead and ordered. H... See more
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As we'd already been in the store previously to browse, we'd already decided on which sofa we wanted. The process of ordering was nice & easy, with everything explained by the staff including the afte... See more
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We had a fantastic experience buying our new sofa at DFS! From start to finish, everything went smoothly. The customer service was exceptional—especially the young man who served us (we believe h... See more
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Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
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I was was greeted by a lovely Emma lady…
I was was greeted by a lovely lady called Emma who couldn't off been more helpful friendly and done her best to me finding what I was looking for talked me through everything a pleasure to have Emma help me find what I was looking for many thanks to her I come away from your store very pleased with my purchase she i a credit to DFS
August 31, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Emma met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Big welcome smile from the get go
Hot beverage offered ( never been offered by any other furniture company)
No pressure applied or forced from staff ....
August 31, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The man that served us was very…
The man that served us was very knowledgeable about the furniture & polite
August 30, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good experience
the young man who helped me with my purchase was friendly ,helpful and professional I wasn't pressured
into buying just informed about everything. He was very good and made me feel relaxed.
August 29, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We were served by Holly who was very…
We were served by Holly who was very pleasant and very helpful.
August 30, 2026
Reply from DFS Furniture - Banbury
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The time and respect shown from the…
The time and respect shown from the sales assistant. No pressure to buy just full information and demonstration regarding product
August 29, 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly helpful staff
Friendly helpful staff, never pushed or rushed for a sale, made everything clear and precise.
We were offered a drink while we deliberated over colours and styles.
August 29, 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Staff were friendly and helpful
Staff were friendly and helpful.
We’d tried to order some swatches online but couldn’t but while in the store they did it for us.
August 28, 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
I RECOMMEND
I had a very good experience at DFS Banbury. Paul, the salesman, was very helpful, friendly and professional. He took the time to explain everything clearly and made me fell comfortable. He made my visit enjoyable. I really appreciate his help and would recommend the shop to others.
August 26, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Paul met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service experienced
Excellent customer service from Blake. Bespoke approach, listened, gave helpful information to support our searching and absolutely no pressure was experienced.
August 26, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Blake.
Kind Regards,
Jordan
DFS Customer Support
Ideal sofa shopping trip
Paul was extremely helpful and enabled us to make an informed decision about our sofa.
August 26, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good help in answering questions
We visited the store twice and the staff was very helpful in addressing our questions.
August 22, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Cheryl was great
Cheryl was great, she came to help us really quickly so didn’t have to wait long, she was friendly and informative, told us all we needed to know and gave us opportunity to ask our questions, overall a great experience I give her 10 out of 10!
August 23, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Cheryl was great in assisting us order…
Cheryl was great in assisting us order our sofa and sort out the payment terms. Great price for a great sofa, looking forward to receiving it!
August 23, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We were advised of the full process and…
We were advised of the full process and all options available
August 16, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
We went to purchase our mattress
We went to purchase our mattress at the Banbury store and Blake approached us to offer help and advice, as we were unaware the store did not have the items on display, so we're a little unsure on what to purchase, However, after spending some time with Blake and listening to his advice and knowledge we left very happy and cannot wait to receive our new mattress. Thankyou for taking the time to help us Blake,
August 23, 2026
Reply from DFS Furniture - Banbury
Hello Sarah,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Very good customer service
Very good customer service, very friendly and helpful staff.
August 23, 2026
Reply from DFS Furniture - Banbury
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Banbury store
Banbury store - Emma was excellent was a pleasure speaking and ordering with her very attentive and knowledgeable
August 22, 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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