Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... See more
Company replied
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See what reviewers are saying
The store was tidy and well laid out, we weren’t hounded when we came in, just politely reminded that if we needed help, to shout. The sales assistant, Blake, made things easy and straight forward and... See more
Company replied
We went to purchase our mattress at the Banbury store and Blake approached us to offer help and advice, as we were unaware the store did not have the items on display, so we're a little unsure on what... See more
Cheryl welcomed us back to the Banbury branch and answered our remaining questions in a frank, professional and friendly manner. As a result, we were pleased to confirm our order for an Arundel sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The sales team were brilliant
The sales team were brilliant, and could not do eanough for us, would recommend DFS to everyone.
July 7, 2026
Reply from DFS Furniture - Banbury
Hello Mr Thompson,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Buying suite of furniture. The experience is had today (Monday 6th…
The experience is had today (Monday 6th July) was first class. Only been in store 5 mins and was approached by a very helpful sales guy. I managed to buy the suite of furniture I needed. Managed to get a discount on delivery. All questions I asked was answered quickly. Got a good arrangement on delivery service. So all in all, very pleased. Regards. Peter Tims
July 6, 2026
Reply from DFS Furniture - Banbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Helpful, informative easy to choose and process my choice
Holly at Banbury shop was really helpful, order was put through with ease and explained clearly the process. Thank you Holly
July 6, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Saw the Sofa, wanted the sofa, got the sofa
July 5, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Paul helped us a lot with checking the …
Paul helped us a lot with checking the measurements of our sofas as it was slightly bespoke and nothing was too much trouble for him. Excellent service.
July 4, 2026
Reply from DFS Furniture - Banbury
Hello John,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service
July 2, 2026
Reply from DFS Furniture - Banbury
Hello Roly,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Excellent service from Emma!
Excellent service from Emma!
We bought our sofas and tables from DFS and were looked after by Emma from start to finish — she was absolutely brilliant! She was so helpful, friendly, patient and explained everything clearly, helping us pick exactly what suited us best. Nothing was too much trouble and she made the whole experience really easy and pleasant. Great service — thank you so much Emma! Highly recommended.
July 1, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Customer service excellent
Customer service excellent. Good product knowledge. Well delivered
June 30, 2026
Reply from DFS Furniture - Banbury
Hello Mrs Fulford,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Super friendly gentleman
The man (from Birmingham area originally) was very attentive. Super detailed answers to all questions. Offered tea/coffee etc whilst we browsed and discussed options suitable for a specific gap in our house. Was very easy to chat too, made sofa buying a breeze! Service was top notch!
June 29, 2026
Reply from DFS Furniture - Banbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff were very helpful and very…
The staff were very helpful and very friendly especially Holly who helped us throughout our visit
June 28, 2026
Reply from DFS Furniture - Banbury
Hello Vicki,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
relaxed
relaxed, made us feel welcome kids and all. gave us space to look and make a decision.
June 27, 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Blake the lad we delt with was great…
Blake the lad we delt with was great think you should give him a pay rise
June 20, 2026
Reply from DFS Furniture - Banbury
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Normally the shops will apply for the…
Normally the shops will apply for the finance help. ( interest free).But DFS just gave our details and the company keep asking uploading informations . We did it still asking for it . It could have been avoided .
June 21, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated.
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not.
To confirm, this decision is not made by DFS.
Kind regards,
Lia
DFS Customer Support
Fantastic experience and friendly…
Fantastic experience and friendly welcome. Very happy
June 24, 2026
Reply from DFS Furniture - Banbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello Ripalda,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sofa bed buying in Banbury
Pleasant welcome. First rate customer service and explanations. Thank you Holly!
June 23, 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and informative
June 21, 2026
Reply from DFS Furniture - Banbury
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
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