Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... See more
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Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... See more
Company replied
Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance. Would like to give a special shoutout for Danielle who helped us so much in making o... See more
Company replied
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Dawn our assistant was so lovely
Dawn our assistant was so lovely , very very helpful and very professional.
She was the first to greet us with a friendly smile.
May 17, 2026
Reply from DFS Furniture - Basildon
Good afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Really lovely experience with Dawn!
Really lovely experience purchasing the Alani. Dawn was so helpful, and really made us feel welcome during the purchase. Looking forward to getting the sofa!
May 16, 2026
Reply from DFS Furniture - Basildon
Good morning Stephen,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Amazing experience
Team was very knowledgeable and friendly ,they offered us great advice here's some extra stars ⭐️⭐️⭐️⭐️⭐️
May 16, 2026
Reply from DFS Furniture - Basildon
Good morning Gino,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
I found store and staff very…
I found store and staff very informative regarding the furniture I chose
May 16, 2026
Reply from DFS Furniture - Basildon
Good morning Kathy,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Knowledgeable and cheerful member of…
Knowledgeable and cheerful member of staff, really helpful, and we appreciated that he wasn’t too pushy as we find that really off putting
May 15, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
What a let down!
Ordered April 24, told in stock so old sofa gone. Next day told not in stock, due in 6 weeks. Couple of days later a further delay announced. So most of the summer will be spent on garden chairs indoors.
Furniture quality? Ask me again in a few months!
Very poor service, no phone calls, no apologies, just vague emails. In store assistant very slick operator but what a let down. First time using DFS, it will be the last.
April 24, 2026
Reply from DFS Furniture - Basildon
HI Janet,
This is really disappointing to hear and not the service we would expect to provide. We have passed this across to the relevant department to ensure you are called within the next 72 hours to discuss this further. We do sincerely apologise for any inconvenience this may have caused you.
Kind Regards,
Vanessa
DFS Customer Support
The agent was very polite and made us…
The agent was very polite and made us feel very welcome
May 13, 2026
Reply from DFS Furniture - Basildon
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Good customer experience
May 12, 2026
Reply from DFS Furniture - Basildon
Good morning Matteo,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Good afternoon Brian,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Fab store
The staff are very polite, was greeted as soon as I walked in. When making my purchase the gentleman that served me was very informative and walked me through all my options and add ons
May 10, 2026
Reply from DFS Furniture - Basildon
Good afternoon Kelly,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent
Found a sofa in store that we wanted, a very helpful member of staff went through measurements and fabric advice with us before we purchased it. The sofa was delivered to us 2 weeks after purchase and delivered by two very helpful and polite delivery men.
May 3, 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Today we went to buy two new armchairs…
Today we went to buy two new armchairs we were met by Dawn a vary friendly and helpful assistant who made our visit very pleasant our order is on the way
Thank you DFS
May 11, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Our sales associate dawn was friendly
Our sales associate dawn was friendly, approachable and very helpful! she made me and my partner feel at ease, not pressured and answered all questions we asked throughly. We are so excited for our new bed to arrive!
May 10, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
They was Very nice welcoming and great…
They was Very nice welcoming and great the person that dealt with me was very polite and helpful
May 3, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The staff was very helpful and happy to…
The staff was very helpful and happy to show us all of our options to suit what we wanted.
May 9, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great salesman
Visited Basildon just over a week ago, salesman welcomed us into the store warmly and we set off to find our sofa. The salesman was easily available and answered our questions quickly and efficiently. We explained what we needed and he pointed us in the right direction. Hopefully receiving our sofa soon 😊
May 2, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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