Very pleasant experience purchasing our new sofa and chairs thanks to Marcus. After introducing himself to us and offering assistance if we needed any, his approach allowed us to browse in peace. He w... See more
Company replied
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See what reviewers are saying
Shaz was really helpful, gave us alot of useful information and has given us peace of mind about our purchase. Greeted us when we arrived and were just really friendly throughout. Would highly recomm... See more
Company replied
We were welcomed by Shaz and he didn’t put any pressure on us, he let us walk around and asked when we needed the help. Everything was fully explained, photos shown,different payment options. We even... See more
Company replied
We are very happy with our purchase of the corner sofa. The whole experience was smooth and straightforward. The quality is excellent for the price, and we are really pleased with how it looks. Overal... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Darren provided a great welcome
Darren provided a great welcome, very helpful and excellent service
August 6, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Our saleslady Dawn was polite
Our saleslady Dawn was polite, patient and helpful and fully explained everything to us. We waited a couple of days to ensure we would see her personally when we decided to order.
August 6, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Really helpful Sales person
Everything we asked was explained. Really helpful guy. Cant fault him at all. A great experience.
August 5, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
We had a warm welcome on stepping into…
We had a warm welcome on stepping into the shop and was left to look around. Abs then asked if we needed help which we did by then. From start to finish he was very knowledgeable, friendly and it helped with the decision to buy from DFS
August 4, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Shop experience is better than just the website.
Great salesman not pushy let us take time and sent us emails of dimensions of the sofas we were looking at.
July 25, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
our experience with Abbs was great
our experience with Abbs was great, he could not have been more helpful he was very pleasant and easy to deal with, he listened to what we needed and we took on his recommendations.
August 3, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We had a great experience buying our…
We had a great experience buying our new sofa. From perusing the well stocked showroom to chatting the options through with Kelly the saleswoman. We were left confident in our choice and the order was as we requested. Thankyou DFS and Kelly!
August 1, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Brilliant customer service and a warm…
Brilliant customer service and a warm welcome by all the staff
August 3, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
It was a very good service lovely…
It was a very good service lovely greeting into the shop by Dawn and very good dealing with my new sofa
August 2, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Sofa Purchase
Kelly made us feel bery welcome, she answered all our questions and gave us time to think through any of our decisions without any pressure. She was friendly and professional. It was a great experience.
August 1, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kelly.
Kind Regards,
Jordan
DFS Customer Support
Dawn helped us choosing a sofa!
Dawn helped us choosing a sofa, she was great, supplied us with coffee and hot chocolates while we decided on sofa type and materials.
August 1, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Went really well
August 1, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very great and was made rewarding by…
Very great and was made rewarding by the attending staff member, called Andrea, at Basildon DFS
August 1, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
My wife and I could not fault Joe our…
My wife and I could not fault Joe our salesman , no pressure and no hard sell , very satisfying experience.
July 25, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very quick visit
Very quick visit - knew what we wanted and was helped straight away with no waiting about - couldnt of been better
July 29, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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