We visited the Basildon branch as wanted to purchase a sofa. Dawn greeted us as soon as we arrived, asked us what we were looking for and guided us to some options. We quickly found one we liked and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No pressure on the customer, a nice welcome when you come through the door, good communication skills, pleasant to deal with. My last Suite came from dfs, they are good quality, reasonable prices, s... See more
Company replied
All round great experience ie Staff asking if we needed help as soon as we entered shop, offering tea coffee and not uncomfortably pushing sales. Also being available when we needed assistance when ma... See more
Company replied
We enjoyed our visit today to DFS Pipps Hill, where we ordered our new suite. This was our second visit, the first to view sofa’s and check sizes & different styles with the assistance of Dawn a mem... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great and helpful experience of…
A great and helpful experience of purchasing a new sofa and dining table and chairs
Dawn the sales person was very helpful and welcoming and went above and beyond throughout the purchase highly recommend
October 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great choice of sofas and great staff…
Great choice of sofas and great staff to help you choose the right sofa.
October 2, 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
A good experience with the sales lady…
A good experience with the sales lady today. No hard sale. Friendly and informative. First ever purchase with DFS.
October 2, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Good service from the gentleman that…
Good service from the gentleman that took our order
October 1, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The sales lady was excellent
The sales lady was excellent. Great service and very helpful
September 30, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly member of staff
Friendly member of staff. Did not try and over sell just gave knowledgeable advice and help. Quick transaction too.
September 30, 2026
Reply from DFS Furniture - Basildon
Hello Karen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Was dealt with by a very informative…
Was dealt with by a very informative employee. Very friendly and helpful and answered any queries fully
September 30, 2026
Reply from DFS Furniture - Basildon
Hello Peter,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Joe was really helpful.
September 30, 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great experience
Very helpful and friendly sales lady -Dawn.
She went above and beyond to help me and I even got a lovely cup of coffee!
September 29, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very friendly greeting and explained…
Very friendly greeting and explained the layout of the store. We didnt feel under any pressure and browsed at leisure.
September 29, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Prompt and pleasant service
Prompt and pleasant service, polite staff. Helpful and full explanation of items viewed.
September 29, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Welcomed when we first entered the…
Welcomed when we first entered the store, werethen free to view the furniture, and received friendly and informative assistance when required. Left the store feeling happy and valued as a customer.
September 29, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The salesman was helpful but not pushy.
September 21, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Helpful and informative
The customer service agent was helpful jn assisting us with making our purchase, pointing out options and taking the time to answer our questions. She did not try to pressure us into buying anything else.
September 28, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
We enjoyed our visit today to DFS Pipps…
We enjoyed our visit today to DFS Pipps Hill, where we ordered our new suite. This was our second visit, the first to view sofa’s and check sizes & different styles with the assistance of Dawn a member of staff.
September 28, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
No pressure on the customer
No pressure on the customer, a nice welcome when you come through the door, good communication skills, pleasant to deal with.
My last Suite came from dfs, they are good quality, reasonable prices, something for everyone, most importantly there after care service is very good too.
Recommend 100%
September 28, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
My experience at dfs today was very…
My experience at dfs today was very good the guy we had was very polite and helpful and talked me through the whole procedure of when I was likely to receive my order.
September 28, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.