Very pleasant experience purchasing our new sofa and chairs thanks to Marcus. After introducing himself to us and offering assistance if we needed any, his approach allowed us to browse in peace. He w... See more
Company replied
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We are very happy with our purchase of the corner sofa. The whole experience was smooth and straightforward. The quality is excellent for the price, and we are really pleased with how it looks. Overal... See more
Company replied
Shaz was really helpful, gave us alot of useful information and has given us peace of mind about our purchase. Greeted us when we arrived and were just really friendly throughout. Would highly recomm... See more
Company replied
We were welcomed by Shaz and he didn’t put any pressure on us, he let us walk around and asked when we needed the help. Everything was fully explained, photos shown,different payment options. We even... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
Asks customers to review
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Joe our salesman in the basildon branch…
Joe our salesman in the basildon branch was extremley helpful pointing out that the 2 seater settee and 3 seater which come with recliners wich we did not want we could have without them
August 30, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Asha was very efficient and personable…
Asha was very efficient and personable which made the process easy enough
September 15, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
My experience today at your store was…
My experience today at your store was very good , your colleague had the answer to everything we wanted to know
September 15, 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very welcoming and helpful Staff
Very welcoming and helpful Staff. Abs was especially helpful and very efficient.
September 15, 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Such a smooth process in store and…
Such a smooth process in store and everything was explained so clearly
September 14, 2026
Reply from DFS Furniture - Basildon
Hello Sophie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Shaz was really helpful
Shaz was really helpful, gave us alot of useful information and has given us peace of mind about our purchase. Greeted us when we arrived and were just really friendly throughout. Would highly recommend.
September 14, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The assistant was very helpful
The assistant was very helpful. We were greeted at the door and she answered all our questions. I give her five stars and would recommend this store to friends.
September 14, 2026
Reply from DFS Furniture - Basildon
Hello Pauline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service from the minute we…
Excellent service from the minute we arrived to leaving the shop. We were greeted and asked if we wanted any help or advice. The shop assistant Shaz, was extremely helpful and answered all our questions and gave great advise.
September 14, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant experience purchasing our…
Very pleasant experience purchasing our new sofa and chairs thanks to Marcus. After introducing himself to us and offering assistance if we needed any, his approach allowed us to browse in peace. He was extremely helpful and knowledgeable once we found what we were looking for. We left the store and returned over a week later to confirm we wished to proceed, and Marcus not only remembered us but made the purchase extremely easy and stress free. We would not have made this purchase had it not been for Marcus and his professional and understanding approach to sales.
September 13, 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Friendly sales rep
Great customer service, everything explained clearly. Would highly recommend!!
September 13, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Assistant met us as we entered store…
Assistant met us as we entered store and was extremely helpful all the way through to our purchase.
September 13, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful and informative
Very helpful and informative. The payment options are really useful and they ha e quite a few options to chose from it really helped
September 13, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Great service by Darren
Great service by Darren. He spent a lot of time with us to ensure we ordered everything we needed too.
September 13, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Good communication from staff well…
Good communication from staff well looked after
September 13, 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
We are very happy with our purchase of…
We are very happy with our purchase of the corner sofa. The whole experience was smooth and straightforward. The quality is excellent for the price, and we are really pleased with how it looks. Overall, a great purchase. The staff were extremely helpful, explained everything clearly, and were very patient and attentive throughout the whole process. We really appreciated their help and professionalism. Overall, a great experience and we would definitely recommend it.
September 12, 2026
Reply from DFS Furniture - Basildon
Hello Tomas,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful sales lady
September 12, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine E
DFS Central Customer Support
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