Kelly P was extremely friendly, knowledgeable and patient. From the moment when she greeted us when we walked into the store to when we left we were made to feel comfortable, all our questions were an... See more
Company replied
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WALKED IN AND A MAN CAME UP TO SAY IF THERES ANYTHING YOU NEED TO KNOW JUST ASK, WHEN WE MADE OUR CHOICE,HE SAT DOWN WITH US AND EXPLAINED EVERTHING WE NEEDED ,,VERY HELPFUL,,I FELT VERY COMFORTABLE W... See more
Company replied
Greeted on entry to the store and offered help several times. Same lady took our order as greeted us, very helpful thankyou. Never disappointed with DFS, have brought our main furniture from you for... See more
Company replied
Great customer experience, really nice staff and no pressure for deciding. Not pestered into making a decision which was ideal as my husband has dementia and is difficult when coming to make a decisi... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
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Pleasant experience
May 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Basildon
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Good morning Keeley,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service very helpful and…
Great service very helpful and professional would def use this store again.
May 6, 2026
Reply from DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Basildon
Good morning Lynn,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The salesman was very helpful and…
The salesman was very helpful and friendly and we came out of the store happy with our order.
May 3, 2026
Reply from DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
PERFECT
WALKED IN AND A MAN CAME UP TO SAY IF THERES ANYTHING YOU NEED TO KNOW JUST ASK, WHEN WE MADE OUR CHOICE,HE SAT DOWN WITH US AND EXPLAINED EVERTHING WE NEEDED ,,VERY HELPFUL,,I FELT VERY COMFORTABLE WITH HIM,,THANK YOU,,,
May 5, 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Rubbish Chinese DFS furniture
Transpires that the furniture they claim in all manufactured in the UK is actually coming from China.
Reported problems with my super leather most expensive with sagging both on the seats and the arms.
Now had almost 6 months of bullshit so called service as in non existent and still nothing is done,
Rubbish furniture
See DFS response! In fact pretty much the same response I have received since this saga began. I have given all the information they require over the past 5 months so see no point in making it public. However my next step will be the FCA as I took 4 years interest free credit and as such the credit provider is jointly responsible. Watch this space - if you are thinking of buying from DFS check out where the product is manufactured because if it is China and there are issue you can find like I have problems take a very long time to be seen let alone fixed if you are lucky.
May 5, 2026
Unprompted review
Reply from DFS Furniture - Basildon
Good afternoon Dennis,
Thank you for taking the time to share your experience with us, we are really sorry to hear you are experiencing issues with your furniture. Whilst some of our ranges are made here in the UK we do also use trusted overseas suppliers, however all of our furniture has the British kite mark.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable staff
Knowledgeable staff , guided well with the product .
Helpful recommendations
Good customer service
May 3, 2026
Reply from DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer experience
Great customer experience, really nice staff and no pressure for deciding. Not pestered into making a decision which was ideal as my husband has dementia and is difficult when coming to make a decision! Very good service!
May 4, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from Kelly P
Kelly P was extremely friendly, knowledgeable and patient. From the moment when she greeted us when we walked into the store to when we left we were made to feel comfortable, all our questions were answered and we felt in good hands. Even when we returned to the store to re-select sofas, Kelly P was on hand to guide us and remembered our needs. Kelly P made what was an overwhelming experience for us very manageable. Thank you!
May 2, 2026
Unprompted review
Reply from DFS Furniture - Basildon
Good morning Aldene,
We're really grateful you shared this amazing 5* review. We are glad to hear that Kelly helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
The service was good
May 4, 2026
Reply from DFS Furniture - Basildon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Sofa so good !!
Member of staff very helpful and not overpowering. Gave us all the facts and services and products available without over selling. Was very clear on all aspects of the transaction
May 3, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great customer service.
May 3, 2026
Reply from DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Lovely staff very friendly explained…
Lovely staff very friendly explained clearly about all the various products on offer in store.
May 3, 2026
Reply from DFS Furniture - Basildon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I had the pleasure of Kelly helping me…
I had the pleasure of Kelly helping me with my purchase. From the moment I walked in she had a friendly smile. I explained I need my family to look before i showed them what I liked. When we found what we wanted it would not work with my measurements but Kelly went out of her way got a tape measure and helped me get what I needed with a few changes. The best customer service nothing was too much
May 3, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
A pleasant and smooth transaction from Dawn
We were greeted by Dawn, who helped us all the way through the process of our sofa purchase, a very professional and friendly lady who knows her job well.
May 3, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Never disappointed
Greeted on entry to the store and offered help several times.
Same lady took our order as greeted us, very helpful thankyou.
Never disappointed with DFS, have brought our main furniture from you for over 30 years.
May 3, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fantastic service
Dawn was very friendly and helpful.
Ordered a sofa, chair ,coffee table and side table
May 3, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Shaz our advisor was informative
Shaz our advisor was informative, had unlimited patience and had an easy friendly manner . We have purchased a lovely sofa and chairs and can’t wait for the delivery
May 2, 2026
Reply from DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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