Shaz was really helpful, gave us alot of useful information and has given us peace of mind about our purchase. Greeted us when we arrived and were just really friendly throughout. Would highly recomm... See more
Company replied
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See what reviewers are saying
Very pleasant experience purchasing our new sofa and chairs thanks to Marcus. After introducing himself to us and offering assistance if we needed any, his approach allowed us to browse in peace. He w... See more
Company replied
We were welcomed by Shaz and he didn’t put any pressure on us, he let us walk around and asked when we needed the help. Everything was fully explained, photos shown,different payment options. We even... See more
Company replied
We are very happy with our purchase of the corner sofa. The whole experience was smooth and straightforward. The quality is excellent for the price, and we are really pleased with how it looks. Overal... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The sales person Kelly was fantastic…
The sales person Kelly was fantastic and really helped.
August 31, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Thank You, Asha and the DFS team.
Asha provided an instant welcome at the door to the store, and after we had spent some time considering our purchase, she timed her approach professionally and secured the deal with us. The standard secondary sales were pitched, and we decided to go with the furniture care offer as that was something that appeared to be of value. It would be useful for your company to provide feedback data from satisfied customers!
August 31, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
5 star service.
The sales lady had great product knowledge and very professional manner , friendly not pushy and patient.
Great service.
August 31, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very easy to be served.
Very easy to be served.
No pushy selling spill.
Very informative once we decided to purchase the furniture.
August 31, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Joe in the Basildon branch was amazing
Joe in the Basildon branch was amazing. Friendly, helpful and very informative. Felt listened too, and valued as a customer. Very happy with our purchase.
Only thing I would say, the second member of staff that checked our order ( a lady I didn't catch her name ... not as friendly.. didn't look up from her ipad once while asking the questions... )
Anyway Joe made up for it with his warm and friendly character.
August 31, 2026
Reply from DFS Furniture - Basildon
Hello Kirsty,
It is really appreciated that you took the time out to share your kind words. We are glad to hear the team helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Dawn was really welcoming & helpful
Dawn was really welcoming & helpful. She gave us the info we needed but did not rush us or push us. We changed our minds over 2 visits & she was able to support our final choice. Everything was clear & stress free.
Really happy with our choice & thank Dawn for her guidance!
August 31, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great service
Great service by Danielle very easy to understand the next steps and the choosing of furniture
August 31, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Excellent service from start to finish
August 31, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The buying process was really simple…
The buying process was really simple and the staff were really helpful
August 31, 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Today I shopped with dawn
Today I shopped with dawn
She was absolutely brilliant can not thank her enough for her help
August 31, 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Kelly at DFS Basildon was super helpful…
Kelly at DFS Basildon was super helpful and supportive without being intrusive. She made us fully aware of all the options available and helped us choose a sofa fit for our needs. Smooth purchase fron start to finish.
August 31, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The customer advisor was brilliant
The customer advisor was brilliant. He wasn’t a pushy salesman and gave us all of the information we needed clearly with no misunderstandings.
He informed us of the benefits of each add on and allowed us to feel like we could choose to add things on without feeling pressured to.
August 30, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We knew what we wanted and the staff…
We knew what we wanted and the staff was very quick and easy to complete our purchase.
August 29, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Polite professional
Polite, professional salesperson who could answer all my questions efficiently. He also gave us all the relevant information regarding delivery etc, made the process smooth.
August 30, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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