DFS Furniture - Basildon Reviews 

7,264
TrustScore 5 out of 5

4.9

Miles Gray Road, SS14 3AF Basildon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had a very good experience at DFS. Shezad Choudry was extremely helpful, professional, and friendly throughout the whole process. He took the time to answer all my questions and made everything easy... See more

Rated 5 out of 5 stars

We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there! The team where great and welcomed us b... See more

Company replied

Rated 5 out of 5 stars

We were made comfortable by the lady that served us. We were offered a coffee which was very good. Everything was explained to us before we actually purchased our sofa.customer service was excellent.

Company replied

Rated 5 out of 5 stars

Very friendly,knowledgeable and professional member of staff. Made us felt very relaxed and left us alone to discuss our purchase. We entered the dfs store very unsure and tired but left very happy


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(7,264)

98,992 reviews in the last 12 months

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Rated 5 out of 5 stars

Walked into store the staff said hello…

Walked into store the staff said hello
They let me walk around without hassling me which was nice let hassle
When I found a sofa a member of staff came over he said he was a trainee who was helpful he was not sure about a question and got a senior member staff to take over the order
Overall, the staff were helpful and did offer other services ie Insurance etc I was not pushed into buying the products the Salem’s. Was just offering
Overall, my experience in the store was good

June 18, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

We felt welcome as soon as we walked…

We felt welcome as soon as we walked in. We were asked if we would like refreshments and asked if we knew what we were looking for (we did) and was shown to where it was in the store. We didn't like this particular sofa. However, we found something a lot more to our liking, comfort wise. The shape wasn't what we were looking for, because our assistant knew the original shape we liked, she was able to adapt it to our desire. We wouldn't have known we could do that unless she suggested it.

June 18, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great welcome by Kelly P Thank You

Kelly P welcomed my Husband and I and was very friendly, and informative, Kelly was very knowledgable, and very polite, and helped us to fully understand the sofa

June 26, 2026
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Reply from DFS Furniture - Basildon

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Kelly.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, staff knew what would work in our house and really listened to what we needed out of our sofa.

June 25, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Very friendly and approachable

June 25, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Greeted by Kelly P when we walked in

Greeted by Kelly P when we walked in. Kelly gave us the layout of the store and checked in on us after walking around.
Once we had found the sofa we wanted Kelly approached us and offered a tea and a coffee and ample time for us to discuss amongst ourselves. When we had decided Kelly came back to us to complete the purchase.

Overall the experience was great and the customer service was exceptional and personal from Kelly who made the whole process of buying a sofa exciting.

Couldn’t thank Kelly enough.

June 20, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kelly met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Dawn was very helpful with everything…

Dawn was very helpful with everything that we need to know

June 23, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Fantastic sofa for fantastic value!

Fantastic sofa for fantastic value!

June 23, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very helpful sales assistant

Very helpful sales assistant. Explained everything and made for a pleasurable visit

June 22, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

Fantastic service - staff were really helpful. They made the experience quick and easy.

June 22, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

very pleasant and helpful assistant

the assistant was infomative on the purchases we were about to make and very pleasent attitude.

June 21, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Easy as ABC = DFS

Great experience in store. Dawn made the entire process streamlined and very easy! Left the store knowing my order is with the professionals and a reputable company.
Thanks DFS :)

June 13, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent staff everything sorted

Excellent staff everything sorted, great pleasure.

June 21, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The staff was very professional and…

The staff was very professional and efficient, her name was Kelly

June 21, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 4 out of 5 stars

salesman was veryhelpful

salesman was veryhelpful

June 18, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

My Experience.

The service was excellent, & very helpful. The Gentleman who helped us was very attentive.

June 20, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Not harrassed

Not harrassed

June 20, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Top guy staff

Top guy staff

June 19, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service from DFS Basildon, especially the lady.

June 19, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful

June 18, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

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