DFS Furniture - Basildon Reviews 

7,262
TrustScore 5 out of 5

4.9

Miles Gray Road, SS14 3AF Basildon, GB


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Rated 5 out of 5 stars

We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there! The team where great and welcomed us b... See more

Company replied

Rated 5 out of 5 stars

Kelly was very helpful and knowledgeable about the products we purchased. Also very friendly as are all the staff. Would definitely recommend DFS to my friends and family. My two daughters have pur... See more

Company replied

Rated 5 out of 5 stars

Dawn was really helpful without being overpowering. Dawn's knowledge of the product and her ability to explain details thereof was first class. She knew so many individual details about the settee w... See more

Company replied

Rated 5 out of 5 stars

We were greeted as we entered the store by Kelly. As it was our second visit she showed us to the sofa we were interested in purchasing. Kelly was very helpful and patient, allowing us time to fina... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(7,262)

98,992 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Very friendly and approachable

June 25, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Greeted by Kelly P when we walked in

Greeted by Kelly P when we walked in. Kelly gave us the layout of the store and checked in on us after walking around.
Once we had found the sofa we wanted Kelly approached us and offered a tea and a coffee and ample time for us to discuss amongst ourselves. When we had decided Kelly came back to us to complete the purchase.

Overall the experience was great and the customer service was exceptional and personal from Kelly who made the whole process of buying a sofa exciting.

Couldn’t thank Kelly enough.

June 20, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kelly met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Dawn was very helpful with everything…

Dawn was very helpful with everything that we need to know

June 23, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Fantastic sofa for fantastic value!

Fantastic sofa for fantastic value!

June 23, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very helpful sales assistant

Very helpful sales assistant. Explained everything and made for a pleasurable visit

June 22, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

Fantastic service - staff were really helpful. They made the experience quick and easy.

June 22, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

very pleasant and helpful assistant

the assistant was infomative on the purchases we were about to make and very pleasent attitude.

June 21, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Easy as ABC = DFS

Great experience in store. Dawn made the entire process streamlined and very easy! Left the store knowing my order is with the professionals and a reputable company.
Thanks DFS :)

June 13, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent staff everything sorted

Excellent staff everything sorted, great pleasure.

June 21, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The staff was very professional and…

The staff was very professional and efficient, her name was Kelly

June 21, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 4 out of 5 stars

salesman was veryhelpful

salesman was veryhelpful

June 18, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

My Experience.

The service was excellent, & very helpful. The Gentleman who helped us was very attentive.

June 20, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Not harrassed

Not harrassed

June 20, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Top guy staff

Top guy staff

June 19, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service from DFS Basildon, especially the lady.

June 19, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful

June 18, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

DFS 100%

The lady who delt with me was very helpful, polite and friendly and answered all my questions that I needed to know. Bought a few sofas from DFS and would definitely recommend to others.

June 8, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, polite and accommodating

June 16, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very professional

Very professional

June 16, 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

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