We were greeted as we entered the store by Kelly. As it was our second visit she showed us to the sofa we were interested in purchasing. Kelly was very helpful and patient, allowing us time to fina... See more
Company replied
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Dawn was really helpful without being overpowering. Dawn's knowledge of the product and her ability to explain details thereof was first class. She knew so many individual details about the settee w... See more
Company replied
Throughout the whole experience, the customer service was excellent. We didn’t feel pressured and when we needed assistance Dawn was ready with all the answers. She was really great and made us feel... See more
Company replied
From going in we were not harassed by sales personnel but the nice lady who greeted us said have a look round and if you require any assistance let me know. Due to the various designs we were quite... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
Asks customers to review
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Reply from DFS Furniture - Basildon
Hello Michelle,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Greeted with courtesy no hassel or hard…
Greeted with courtesy no hassel or hard sell staff was polite and understanding.
July 1, 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Good experience
Friendly staff. Patient and pleasant to speak with. Told us all the options available and helped us make an informed decision on the sofas we chose. Very nice lady that dealt with us
February 27, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Really friendly staff patient and helpful made the whole process of choosing and ordering a sofa so easy thank you to all the team at Basildon
June 23, 2026
Reply from DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good experience, found all the items required at a reasonable price.
From going in we were not harassed by sales personnel but the nice lady who greeted us said have a look round and if you require any assistance let me know.
Due to the various designs we were quite a while but eventually ordered all the furniture required.
June 30, 2026
Reply from DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
There was someone to attend to us…
There was someone to attend to us immediately and they were very helpful friendly and professional
June 30, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Had an amazing experience
Had an amazing experience. The women serving us I think Dawn, made the experience so easy and enjoyable.
June 29, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Excellent service. Full explanation given about the furniture and its care. Options given as well.
June 29, 2026
Reply from DFS Furniture - Basildon
Hello Barbara,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful customer sevice
Very good customer service, did not push for add ons, calmly listened to what's needed and guided well. Pleasant and courteous.
June 21, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Service was excellent not rushed in any…
Service was excellent not rushed in any way and not pressured into buying insurance hoping that the rest goes as smooth.what i liked most of all was the choice of payments that you can pay a deposit and then pay in full two days before delivery which is much better because you still have your money until delivery ps this is our fifth sofa we have purchased from dfs
June 28, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Darren made it really straightforward and explained all tge steps
June 21, 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great welcome and answers to all our…
Great welcome and answers to all our questions, which allowed us to narrow down and make a choice
June 27, 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Amazing 🤩
Amazing 🤩
Easy to deal with, no hiccups and delivery was 👌🏻💯 Absolutely love my new sofa, has made my disabled life so much easier ❤️
January 2, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Walked into store the staff said hello…
Walked into store the staff said hello
They let me walk around without hassling me which was nice let hassle
When I found a sofa a member of staff came over he said he was a trainee who was helpful he was not sure about a question and got a senior member staff to take over the order
Overall, the staff were helpful and did offer other services ie Insurance etc I was not pushed into buying the products the Salem’s. Was just offering
Overall, my experience in the store was good
June 18, 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We felt welcome as soon as we walked…
We felt welcome as soon as we walked in. We were asked if we would like refreshments and asked if we knew what we were looking for (we did) and was shown to where it was in the store. We didn't like this particular sofa. However, we found something a lot more to our liking, comfort wise. The shape wasn't what we were looking for, because our assistant knew the original shape we liked, she was able to adapt it to our desire. We wouldn't have known we could do that unless she suggested it.
June 18, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great welcome by Kelly P Thank You
Kelly P welcomed my Husband and I and was very friendly, and informative, Kelly was very knowledgable, and very polite, and helped us to fully understand the sofa
June 26, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Kelly.
Kind Regards,
Jordan
DFS Customer Support
Absolutely brilliant
Absolutely brilliant, staff knew what would work in our house and really listened to what we needed out of our sofa.
June 25, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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