Shaz was really helpful, gave us alot of useful information and has given us peace of mind about our purchase. Greeted us when we arrived and were just really friendly throughout. Would highly recomm... See more
Company replied
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See what reviewers are saying
Very pleasant experience purchasing our new sofa and chairs thanks to Marcus. After introducing himself to us and offering assistance if we needed any, his approach allowed us to browse in peace. He w... See more
Company replied
We were welcomed by Shaz and he didn’t put any pressure on us, he let us walk around and asked when we needed the help. Everything was fully explained, photos shown,different payment options. We even... See more
Company replied
We are very happy with our purchase of the corner sofa. The whole experience was smooth and straightforward. The quality is excellent for the price, and we are really pleased with how it looks. Overal... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Shaz our salesperson was fantastic very…
Shaz our salesperson was fantastic very knowledgeable and helpful throughout very happy with our experience
August 10, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello Carol,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
dawn was very helpfull and assuring
dawn was very helpfull and assuring , nothing was a problem
August 8, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Brilliant customer service
Brilliant customer service. Will definitely be returning customers.
August 8, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Very professional and…
The staff are very professional and went through everything in fine detail. This made the experience very reassuring and we were given plenty of time, and help,
to make the right decision.
August 9, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
From the moment we entered the Basildon…
From the moment we entered the Basildon showroom we felt welcomed. No hard sale no pushy salespeople just an “if you need us just give us a shout”. We found something that we liked (on our own) and called over Darren. His knowledge and advice (with regards to upkeep, construction and maintenance to retain longevity) was second to none. He was respectful and honest and yes we did buy. Really felt the honesty and his genuine advice.
Thankyou Darren. It was a pleasure for us. Very pleased with our purchase.
August 9, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Darren met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Purchase of a sofa bed and single bed for my son.
Excellent from walking in. To the end, doing the paperwork.
Kelly p , greeted my, very friendly. Very good customer service.
We looked at the sofa I knew I wanted.
Then sorted out the bed.
We sat comfortably, and we went through care of the products. All the paperwork.
Before leaving the store, I had received emails, one of which Kelly p helped me do.
Very happy customer.
Lisa m. Butcher
August 9, 2026
Unprompted review
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
SERVICE IS EXCELLENT
What a wonderful place to buy furniture staff are top notch they talk to you about all their products and there no pressure to buy. When we need more furniture this where will be buying from.
August 7, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The sales person was absolutely…
The sales person was absolutely wonderful. Very informative and helpful. Very polite as we entered the shop. Made me feel very confident in what I was buying
August 9, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Not to over powering very helpful…
Not to over powering very helpful showed us what we were looking for very nice man thank you
August 1, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very good choice of sofas good…
Very good choice of sofas good knowledge from the sales team too
August 8, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Very informative with everything
Very informative with everything
Totally relaxing experience
August 8, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Good sales rep
Good sales rep, knowledgeable and professional.
Very happy with item selected. cant wait for the delivery.
August 7, 2026
Reply from DFS Furniture - Basildon
Hello Angela,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
5 stars isn’t quite enough!!
The lady who served us was incredibly helpful and definitely knew her stuff. She made our experience smooth and hassle free. We loved that she introduced herself and led us to the sofa we were there to view but then didn’t follow us around but patiently waited nearby for us to approach her to move forward with our purchase. The shop was beautifully set out and was spotlessly clean and smelt amazing.
August 6, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
A+ Overall Great Service. 😁
GREAT CUSTOMER HELP GUY DARREN,QUICK TO COME AND OFFER HELP IN OUR LOCAL STORE VISIT,WHICH WAS BASILDON DFS,HE WAS VERY THOROUGH WITH TELLING US EVERYTHING ABOUT OUR CHOSEN SOFA CHOICES AND POSSIBLE EXTRAS.LOVELY COMFY RECLINING SOFAS FOR GREAT DEAL PRICE COMPARED TO SCS WHICH WAS MORE EXPENSIVE,SO WAS A NO BRAINER REALLY,INCLUDING ADDITIONAL DISCOUNT FOR BUYING 2 DIFFERENT SIZE SOFAS.DELIVERY BY WS WAS GREAT WITH TEXT UPDATES APLENTY RIGHT UPTO DELIVERY DAY,THEY HAD OUR NEW SOFAS MADE AND IN PLACE IN NO TIME ATALL.VERY FRIENDLY PROFESSIONAL DELIVERY GUYS.ALSO TOOK AWAY ALL PACKAGING. VERY HAPPY WITH THE A+ SERVICE WE HAVE RECEIVED. 👍😉THANKS SO MUCH.
July 23, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Darren provided a great welcome
Darren provided a great welcome, very helpful and excellent service
August 6, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Our saleslady Dawn was polite
Our saleslady Dawn was polite, patient and helpful and fully explained everything to us. We waited a couple of days to ensure we would see her personally when we decided to order.
August 6, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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