Shaz was really helpful, gave us alot of useful information and has given us peace of mind about our purchase. Greeted us when we arrived and were just really friendly throughout. Would highly recomm... See more
Company replied
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Very pleasant experience purchasing our new sofa and chairs thanks to Marcus. After introducing himself to us and offering assistance if we needed any, his approach allowed us to browse in peace. He w... See more
Company replied
We were welcomed by Shaz and he didn’t put any pressure on us, he let us walk around and asked when we needed the help. Everything was fully explained, photos shown,different payment options. We even... See more
Company replied
We are very happy with our purchase of the corner sofa. The whole experience was smooth and straightforward. The quality is excellent for the price, and we are really pleased with how it looks. Overal... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
Asks customers to review
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Sales person Kelly was very welcoming…
Sales person Kelly was very welcoming and warm. She was very helpful and was able to answer all the questions. She gave us all the options and helped us to decide on the purchase. Great customer service and staff.
August 26, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Dawn
Dawn, our sales assistant, was fantastic. She was friendly, helpful and patient, and really took the time to help us find exactly what we were looking for. We purchased a sofa, dining table and chairs, and the whole experience was easy and enjoyable. Excellent customer service from start to finish. Thank you, Dawn!
August 25, 2026
Reply from DFS Furniture - Basildon
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Dawn helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Great service
Great service from the moment you enter the door, from friendly and knowledgeable staff.
August 25, 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The lady who helped me was really…
The lady who helped me was really helpful and very polite .
The lady told me all about the sofa, I was going to buy and told me how look after my sofa, as I had gone fir a leather sofa.
Her name is Ashia, I hope I got the spelling correct.
August 24, 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Ashia met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Danielle listened and understood our…
Danielle listened and understood our requirements.
August 24, 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful
The staff were very helpful. and efficient i came away very pleased
August 24, 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Joe in the Basildon store was excellent…
Joe in the Basildon store was excellent he made our experience
August 22, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Calm and relaxing experience
Calm and relaxing experience, no stress or pressure and when we were unsure we were given space and time, even going home to remeasure before signing was encouraged.
Excellent service
August 23, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
New sofa
We went Saturday to have a look at a sofa and really liked it, asked Abs a couple of questions and said we would be back just had to check a couple of things. Went back today and Ans recognised us when we walked in. Helped us through the purchase really easily and explained all. Needed to know.
August 23, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Shahzad Choudhary Is one of the best sales assistant i have come across. He took his time to explained things to us before we made made a decision to buy the furniture and the beds. He is friendly
The person I met was exceptional, he was friendly, took his time to explained the options for us. He explained the quality of the material and he gave us ample time to make decisions before buy the furniture and the bed. His hospitality was top notch, he offered us a nice hot drinks. He is the best.
August 15, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
The sales person Kelly P gave me…
The sales person Kelly P gave me exceptional service from the minute i walked through the door.
She was very helpful, friendly and informative, she even offered me a coffee which is a very rear thing to happen in any store.
Thank you Kelly
August 22, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The sales person was very friendly
The sales person was very friendly, very knowledgeable and gave us the space and time to make up our own minds.
August 22, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Very knowledgeable assistant
Very knowledgeable assistant
Explained everything well
Very friendly
August 22, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
salesman extremely polite and helpful
August 22, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience from start to finish
Great experience from start to finish, Joe helped me find my dream sofa and measured with me to ensure it would fit and went over all the details with me. Excited to receive it.
August 22, 2026
Reply from DFS Furniture - Basildon
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Yet another delay from this hopeless company
Having had a 2 week delay to my suite delivery, I now see we have another 2 week delay. No apologies, dreadful customer service, no faith in the new date, nowhere to sit having moved into a new flat based on a promised delivery date.
Vague promises about some form of compensation but will probably be a discount of my next order. This is pointless, I'll never use this company again and I strongly suggested you all shop elsewhere
August 22, 2026
Unprompted review
Reply from DFS Furniture - Basildon
Good Afternoon Ian,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
I can only apologise on behalf of DFS for the issues surrounding your delivery and the lack of communication from DFS, I can appreciate this situation must have been incredibly frustrating.
I have taken a look into your order and can see you have spoken to DFS and we will looking into this for you and give you a further update as soon as possible. Please be rest assured we will deliver this to you as soon as possible.
Apologies again for any inconvenience caused.
Kind Regards,
Lorraine E
DFS Central Customer Support
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