I had a very good experience at DFS. Shezad Choudry was extremely helpful, professional, and friendly throughout the whole process. He took the time to answer all my questions and made everything easy... See more
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We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there! The team where great and welcomed us b... See more
Company replied
We were made comfortable by the lady that served us. We were offered a coffee which was very good. Everything was explained to us before we actually purchased our sofa.customer service was excellent.
Company replied
Very friendly,knowledgeable and professional member of staff. Made us felt very relaxed and left us alone to discuss our purchase. We entered the dfs store very unsure and tired but left very happy
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No instant sales pitch
No instant sales pitch. Let us have a leisurely look around and when we made our decision more than happy to help.
June 7, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The friendliness of the staff
The friendliness of the staff, particularly the sales man who helped me find my perfect sofa.
June 7, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The assistant was helpful polite and…
The assistant was helpful polite and knowledgeable on the products required by ourselves.
June 7, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The whole experience was professional…
The whole experience was professional from beginning to end. DAWN was welcoming and made you feel at ease. Her knowledge of the products available was extensive. All questions were answered in an informative nature.
June 7, 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff were extremely helpful and…
Staff were extremely helpful and friendly, made the process so much easier
June 5, 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello Sarah,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Was left alone to browse and then…
Was left alone to browse and then helped when required.
June 5, 2026
Reply from DFS Furniture - Basildon
Hello Mrs Read,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Dawn was fab and DFS are brilliant!
June 5, 2026
Reply from DFS Furniture - Basildon
Hello Ms Harvey,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The warm welcome when entering the…
The warm welcome when entering the store and excellent customer service - Dawn was the DFS assistant who welcomed me and assisted with my purchase
May 27, 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
new furniture
appreciated that we ere left alone to wander around on our own and received help when asked for.
Dawn was extremely helpful and knowledgeable
June 2, 2026
Reply from DFS Furniture - Basildon
Hello Barbara,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff where lovely got a lovely 3 piece…
Staff where lovely got a lovely 3 piece suet and money off all good, also dident take to long
June 2, 2026
Reply from DFS Furniture - Basildon
Hello Mrs Francis,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Dawn was a very friendly informative…
Dawn was a very friendly informative sales assistant, explained everything & made our purchase an absolute pleasure
From greeting us at the door, giving us time to look around and measure up our desired corner range we was blown away with her expertise
Would highly recommend Dawn & DFS Basildon
June 1, 2026
Reply from DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Spot on
Really helpful friendly staff. Good selection to cater for everyone. Deals were good, everything was explained to us re monthly payments, delivery window etc
May 29, 2026
Reply from DFS Furniture - Basildon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Darren was extremely helpful and very…
Darren was extremely helpful and very professional. From start to finish it was very easy .
June 1, 2026
Reply from DFS Furniture - Basildon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
The attention by Shaz and the quick…
The attention by Shaz and the quick service was great!
May 31, 2026
Reply from DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent services
May 24, 2026
Reply from DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Website info is poorly presented and is…
Website info is poorly presented and is out of line with staff training. A review of information coordination could be better. Assistant was helpful as a whole and her manners was pleasant.
May 29, 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry if the process of ordering via the website was found to be difficult. Please be assured we will take your feedback on board as we do want the customer journey to be as smooth as possible.
Kind Regards,
Jordan
DFS Central Customer Support
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