My experience buying from DFS was great from start to finish. The staff were friendly, welcoming, and never pushy. They took the time to answer all my questions and helped me find the right sofa for m... See more
Company replied
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I had an amazing experience at the DFS Beckton store. The staff were incredibly friendly specially Moin , welcoming, and helpful from the moment I arrived. They took the time to answer all my question... See more
Company replied
Found the perfect sofa but sadly not in the material we wanted, however a sales rep was able to show us a similar model which suited our needs, was very knowledgeable about product, we didn’t feel pre... See more
Amazing experience with Izzath, he explained everything in great detail and showed us all the best options for the furniture we had in mind. Very friendly as well.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Claps Gate Lane, E6 6LH, London, United Kingdom
- 0333 999 9789
4.8
Excellent
4K reviews
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Great service by moinul ay becktom
Great service by moinul ay becktom. Exceelnt xustomerse serbuce
July 31, 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Ozzy was very good
Ozzy was very good
Has very good knowledge and helped make decision
July 13, 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Moin
Moin - excellent customer service,polite and professional with great knowledge and experience.
July 28, 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Beckton
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Beckton
Hello Sohael,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Our sales Moin was amazing
Our sales Moin was amazing. He was really helpful and answered all our questions
.
July 27, 2026
Reply from DFS Furniture - Beckton
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
I would like to commend Kumar for the…
I would like to commend Kumar for the excellent customer service he provided during my DFS bed purchase. He was friendly, knowledgeable, and patient throughout the process. He took the time to answer all my questions, His professionalism and helpful attitude made a real difference, and I really appreciate the outstanding service. Thank you Kumar.
July 27, 2026
Reply from DFS Furniture - Beckton
Hello Syed,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The sales rep whos name I have forgot…
The sales rep whos name I have forgot was very helpful and calm. Also offered a free delivery option and explained the entire sales process in detail.
July 26, 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
speaking to people that know there stuff
a fantastic man named noah that explained in good English.
July 26, 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Beckton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wasim really helped us choose the sofa…
Wasim really helped us choose the sofa set we wanted and made everything very easy to understand
He made sure to follow up after and was always smiling
July 16, 2026
Reply from DFS Furniture - Beckton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Beckton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Extremely good customer service
Extremely good customer service, really patient and informative.
July 22, 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Beckton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Moinul in Beckton branch helped us pick…
Moinul in Beckton branch helped us pick our ideal sofa. Everything was explained in detail, the customer service was second to none. I will recommend to anyone who is looking to buy a sofa for their new home or living rooms.
July 19, 2026
Reply from DFS Furniture - Beckton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
It is first time I have purchased sofa…
It is first time I have purchased sofa from DFS.The store staff was very nice and friendly. But the delivery options and updates are totally ridiculous. I received an email on 21/07/2026
that i should receive my delivery on 15 but they deliver on wrong courier service.i have to go somewhere due to holidays but because of delivery I can't. So I will not buy again anything from DFS.
July 14, 2026
Reply from DFS Furniture - Beckton
Good Morning Amber,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating. Consequently we will look forward to delivering the furniture and bringing this to a close for you as soon as possible.
I have tried to contact you today to discuss this further however I am really sorry we missed you. Please be rest assured we will be in contact with you to arrange the delivery.
Apologies again for any inconvenience caused.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service!
July 13, 2026
Reply from DFS Furniture - Beckton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service the gentleman is…
Good customer service the gentleman is very experienced he was good man thank you for customer service I really appreciate
July 19, 2026
Reply from DFS Furniture - Beckton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Had a great experience buying my sofa
Had a great experience buying my sofa today!! The service was amazing and felt really heard. Thanks!
July 19, 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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