Great experience in-store with Thomas at Belfast DFS. Very informative and give us so many options for our measurements we had given him. Sofa purchased and can’t wait for it to arrive.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a fantastic experience at DFS, and a special shout-out has to go to Robin in the Boucher Road store. From the moment we arrived, Robin made us feel completely comfortable and never put us... See more
Company replied
Knowledgable staff member called Conor helped me try out all the features of my new sofa. Gave me great tips on how to keep it looking great from dealing with spillages to plumping the padding. Even g... See more
Company replied
Went in to purchase a recliner to match a suite we bought instore two years ago. The salesman remembered us and what we had purchased and provided an excellent presentation of what we were looking and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
- 0333 999 9803
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Furniture delivery
Purchased furniture and paid in full on placement of order. On delivery some of the goods were missing and after 4 months still waiting delivery. DFS customer services keep saying it's coming but still nothing. Sent emails but no reply.
There just seems to be a total lack of customer service and respect for the customer.
April 1, 2026
Unprompted review
Reply from DFS Furniture - Belfast
Hi Scott,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
I attended DFS the staff Sean and Kerry…
I attended DFS the staff Sean and Kerry was so welcoming friendly nice were very helpful explained everything to perfection, they are an absolute credit to DFS 10 out of 10
July 2, 2026
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sean and Kerry.
Kind Regards,
Jordan
DFS Customer Support
The staff are very supportive and…
The staff are very supportive and helpful full of information
July 2, 2026
Reply from DFS Furniture - Belfast
Hello Jim,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Exceptionally helpful staff
Exceptionally helpful staff, we dealt with a gentleman called Thomas and he explained everything from maintaining and best practice for cleaning sofa to ensure longevity. Would definitely repurchase from Dfs
July 1, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Sean was very helpful & a lovely man…
Sean was very helpful & a lovely man couldn't do enough for me
July 2, 2026
Reply from DFS Furniture - Belfast
Hello Jennifer,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sean at Boucher road DFS was so lovely
Sean at Boucher road DFS was so lovely. We were in a rush have the furniture delivered so arranged our own delivery and staff assured with that.
June 30, 2026
Reply from DFS Furniture - Belfast
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Belfast
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Happy customer
Sean was ever so helpful in helping me choose exactly what I was looking for professional & knowledgeable with all information I needed
July 1, 2026
Reply from DFS Furniture - Belfast
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great Experience
We went midweek at a quiet time and had plenty of time to look at the wide range of sofas available. Staff were extremely helpful and explained the process in detail from start to finish
June 17, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic showroom with plenty of sofas…
Fantastic showroom with plenty of sofas on display, plenty of options for all furniture and friendly staff
June 29, 2026
Reply from DFS Furniture - Belfast
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Most appalling experience ever…
Most appalling experience ever regarding retail in my life.I Don’t really know where to start but the service that we received was absolutely appalling. This is to do with ability to contact someone and DELIVERY issues.Delivery of items took 16weeks plus and not the 12 that I was told but anyway
Our order was arranged to be delivered….. no one showed up and no one contacted us …. I do have to say that on the morning of the first planned delivery I myself contacted customer services to say I hadn’t received a delivery time slot but the girl assured me it was scheduled for delivery that day ….. so like a fool I waited in all day only to be disappointed. No one even contacted us until several days later ….I was adamant that they would contact me as I was done with running after them … They made contact and arranged another delivery date …. Day of delivery came and yes the guys appeared but then found out that they weren’t happy to come up my driveway as it has overhanging trees and these would possibly damage their newly boxed van …..so off they set … they did tell me that someone in a smaller van would deliver it but they didn’t know when . On the Monday morning a van turned up in my yard with the delivery…..no prearranged day or anything …. Just by luck I had just arrived home…... Have to say two lovely guys …. Not their fault they just turned up as instructed by their boss . A lot of things happened in this order and I’m still awaiting written confirmation via email to say that the delivery cost has been refunded to my account which I had to fight very hard to get
Should I never have any furniture I would never ever use them or in any way recommend them which is a shame for they do have some nice things . In my opinion they need to make it easier to contact the local store….. it can take up to 72 hours for someone to call you back and then it’s not usually when it’s convenient .I’m sorry I ever went there .
June 29, 2026
Unprompted review
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello Peter,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The person I spoke to on the phone was…
The person I spoke to on the phone was very knowledgeable about the sofa bed I purchased. She was able to answer each of my questions quickly because of this I made a purchase. Just waiting now for my sofa to arrive.
June 29, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Thomas
Thomas has helped us witH many purchases over the past six years, and every experience has been excellent. He is always professional, knowledgeable, and incredibly helpful, taking the time to answer our questions and make the whole process straightforward. Nothing is ever too much trouble, and his friendly approach makes dealing with DFS a pleasure. We really appreciate his outstanding customer service and wouldn't hesitate to recommend him. Thank you, Thomas, you really are a credit to the company
A & D
June 29, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Experience was once again fantastic the girl Eva was so lovely and very welcoming we both can't thank her enough and spoke really well.
Staff was very welcoming especially Eva , we've been with DFS for years and we highly recommend them.
June 29, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer service was at very high…
Customer service was at very high standard. Very kind man explained everything and answered all my questions. I’m very satisfied with customer service. Well done and Thank you so much.
June 29, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very kind and took his time with us
Very kind and took his time with us, made sure we were happy with our choices
June 29, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The man that helped us was absolutely…
The man that helped us was absolutely amazing he helped us with everything and helped us pick our perfect dream sofa
June 28, 2026
Reply from DFS Furniture - Belfast
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Helpful and informative support by the…
Helpful and informative support by the associate. Transparent of all costs throughout
June 27, 2026
Reply from DFS Furniture - Belfast
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great
Thomas was great. Very efficient and knowledgeable in all aspects. Explained everything in great detail
June 28, 2026
Reply from DFS Furniture - Belfast
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.