We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of o... See more
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See what reviewers are saying
my experience was amazing when coming into store today looking for a service. Hafsah’s customer service was amazing and she really put her time and effort into helping us choose the best sofa for us
Company replied
Fantastic help from Hafsah in the Bradford store yesterday. Friendly, full of good advice and knew details of all the sofas we looked at. Thank you so much - made for excellent sofa shopping. We'd d... See more
Company replied
Took a trip to the Bradford Forster square store, picked two sofas & Paul sorted everything for us from start to finish. Nice & polite bloke & he leaves you to look around & to make choices for you... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valley Road, BD1 4AG, Bradford, United Kingdom
- 0333 999 9734
4.9
Excellent
3K reviews
Asks customers to review
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Originally went to your store in…
Originally went to your store in Birstall and found a sofa I liked
As Bradford store was nearer I decided to go there
The staff were really good
Especially Zahara
She explained everything and was very informative, pointing out certain issues that had not been explained at the other store
I ended up placing an order straight away
A very good experience
Mostly down to Zahara
Thank you DFS
May 4, 2026
Reply from DFS Furniture - Bradford
Good afternoon Caroline,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bradford
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service. The sales assistant Simran spent ages helping us choose the correct furniture. Nothing was too much trouble. Super friendly and efficient, but not pushy or overbearing. Cannot praise her highly enough.
May 4, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Very polite and knowledgeable staff
Very polite and knowledgeable staff
No pressure selling gave information then left alone to make a decision
May 4, 2026
Reply from DFS Furniture - Bradford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bradford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Brilliant customer service from akash…
Brilliant customer service from akash over the moon made very comfortable and took his time to explain each and everyone of the sofas we was looking at made me and my partner feel so at ease when we was stressed brilliant guy!
May 2, 2026
Reply from DFS Furniture - Bradford
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Excellent sales assistant
Excellent sales assistant, No hard sell at all. Explained everything clearly. Very engaging.
April 29, 2026
Reply from DFS Furniture - Bradford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Huge shoutout to Simran for helping us…
Huge shoutout to Simran for helping us out for our new sofa set! Buying furniture can be overwhelming, but she made the whole process feel easy and even fun. She was very patient with all our questions regarding dimensions and delivery. We are so happy with our purchase and truly appreciate the top-notch customer service she provided. Thank you, Simran!"
April 28, 2026
Reply from DFS Furniture - Bradford
Good morning Ammar,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Simran.
Kind regards,
Lia
DFS Customer Support
Good friendly advice
April 26, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
A very relaxed approach by Paul at…
A very relaxed approach by Paul at Bradford DFS. Very friendly nice guy.
No pressure from Paul at all.. nice to see these days.
He helped me with any questions i had and reassured me with any concerns i had.
He made buying my new sofa a very easy and quick experience.
Top man cheers.
April 26, 2026
Reply from DFS Furniture - Bradford
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great customer service
Hassan helped me find the perfect sofa for my need and i was absolutely satisfied with the customer service that was delivered whilst i was there.
April 23, 2026
Reply from DFS Furniture - Bradford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bradford
Good morning Maryam,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
the staff down in the Bradford shop are…
the staff down in the Bradford shop are really nice and cheerful especially Paul who has helped me on 2 occasions with a client choosing a chair and sofa. he was very patient with the client and made sure we both understood the details,
the shop was clean and tidy.
April 21, 2026
Reply from DFS Furniture - Bradford
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great customer service very helpful…
Great customer service very helpful staff very happy with service.
April 14, 2026
Reply from DFS Furniture - Bradford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service
Zarah was really helpful and provided us with all the important information we needed to know about the kind of sofa's we were buying
April 13, 2026
Reply from DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bradford
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Really disappointed
Really disappointed.
I Ordered san mateo
1 power G and 1 power no arm unit
Having the option to move no arm to any side.
I told them exactly what I wanted and why I wanted it like this.
Well instead I was sent option R 2corner 2 .
They wouldn’t take it back said I ordered this one. my fault I didn’t check the papers just took there word for it and trusted them. sofa cost me £2399 . They said well this option was cheaper than the other option and they couldn’t take it back. They really mess up.
Sofa arrived with 3rd party delivery no legs on sofa was left like this for a few days after chasing them up. Offered me £100 cash back because they messed up.
It wasn’t the first time I bought a sofa A few months prior I bought a £3500 sofa to which went quite well as that was a 2 2seater quite straight forward and already in stock.
Don’t trust what they say read and check papers. No exchanges refunds or part exchange what I asked for they weren’t bothered and it was a lot of money involved.
Poor service once you buy.
July 13, 2025
Unprompted review
Reply from DFS Furniture - Bradford
Good morning,
Thank you for taking the opportunity to share your review with us, it is disappointing to hear of the issues faced upon your recent purchase at DFS. For store orders, we request the order is thoroughly checked prior to completion to ensure you are happy with the product, the terms and conditions are available to view at the point of purchase also.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bradford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bradford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Bradford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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