DFS Furniture - Cambridge Reviews 3,442

TrustScore 5 out of 5

4.9

442 Newmarket Road, CB5 8JL Cambridge, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very helpful. Took time to explain everything and honestly. Seemed to understand completely what we needed and the price we wanted to pay. We purchased a 2 & 3 seater recliner sofa. There was no... See more

Company replied

Rated 5 out of 5 stars

The customer advisor at DFS Cambridge who assisted us was extremely attentive, explained all the details clearly, and was very helpful throughout the process. We are very grateful for their support... See more

Company replied

Rated 5 out of 5 stars

We were impressed by the selection of sofas to choose from. We had good advice from helpful staff and did not feel pressured to buy, On our second visit we chose our recliner sofa, had the great pay... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with Ali he understood my predicament with passed history with another company and gave me sound advice. I just hope that l am as pleased with this furniture as l was with previou... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom

  • 0333 999 9817

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Rated 5 out of 5 stars

Good experience

Very helpful.
Took time to explain everything and honestly.
Seemed to understand completely what we needed and the price we wanted to pay.
We purchased a 2 & 3 seater recliner sofa.
There was no pressure just constructive chat.
Coffee was good as well.
Thank You

June 23, 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

After being in store yesterday we were…

After being in store yesterday we were recognised straight away and the service was quick and easy no time wasting great job 👏

June 21, 2026
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Reply from DFS Furniture - Cambridge

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great experience

I went in for a different sofa but was recommended this one and LOVE it. Thanks 😊

June 13, 2026
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Reply from DFS Furniture - Cambridge

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service in buying two Trek Express recliner chairs.

We found Shubo extremely helpful in giving information on various recliner sofas and eventually we bought two single recliner Trek Express sofas.
Thorough explanation given on care of sofas.
We felt safe; not pressurised and in good hands whilst receiving very good service.

June 17, 2026
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Reply from DFS Furniture - Cambridge

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Gary was super helpful and informative

Gary was super helpful and informative, really made the experience for our first couch

June 10, 2026
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Reply from DFS Furniture - Cambridge

Hello,

Thank you for sharing your lovely review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Shopping for sofas

On arrival, the atmosphere was very relaxed, the salesperson was extremely helpful, knowledgeable and informative. I was given clear answers to all of my questions, technical and financial. I was also given additional information that was really helpful, I had all the time that I needed to look around and at no time did I experience any pressure selling. I have previously bought sofas and chairs from DFS Cambridgethat have performed well for the last 14 years, which is why I am purchasing another sofa from them.

June 16, 2026
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Reply from DFS Furniture - Cambridge

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I found my shopping experience…

I found my shopping experience outstanding, from start to finish. The gentleman that helped with our purchase was extremely helpful and professional. I honestly was very impressed.i not only found what I was looking for . It was also great value for money.

June 6, 2026
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Reply from DFS Furniture - Cambridge

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Gary was very helpful

Gary was very helpful, very knowledgable about the sofa we wanted to buy and advised us the best options.
Would highly recommend.

June 15, 2026
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Reply from DFS Furniture - Cambridge

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The experience was amazing

The experience was amazing, the staffs were very helpful in helping in making our decision. Thanks for the brilliant customer service.

June 14, 2026
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Reply from DFS Furniture - Cambridge

Good Morning,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great Customer Service

Great customer service and attentiveness, full process was explained in depth by Abul.

June 14, 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you for sharing your kind feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sales lady eliza very good and service…

Sales lady eliza very good and service excellent. Hopefully delivery will be as easy and hassle free.

June 14, 2026
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Reply from DFS Furniture - Cambridge

Hello Neil,

Thanks for your lovely feedback, we’re glad to hear Eliza met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service. Friendly and very knowledgeable.

June 14, 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

A lovely professional shop assistant…

A lovely professional shop assistant called Sally couldn’t have been more helpful. Talked through everything clearly
A great in store experience and lovely to be sat on the sofa I was actually buying

June 14, 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The customer advisor at DFS Cambridge…

The customer advisor at DFS Cambridge who assisted us was extremely attentive, explained all the details clearly, and was very helpful throughout the process. We are very grateful for their support and would like to thank them sincerely."
Daha kısa ve doğal bir yorum isterseniz:
"We would like to thank the customer advisor at DFS Cambridge for being so helpful and attentive. They explained everything clearly and made the whole process easy for us. Excellent service!

June 11, 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Helpful, attentive staff …

The furniture is well laid out and the staff are helpful and attentive without being intrusive. There was no sense of hurry and even a of coffee to keep you going.

June 10, 2026
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Reply from DFS Furniture - Cambridge

Hello Sue,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful young man who explained…

Very helpful young man who explained everything to do with the actual sofas we are buying and just generally a very helpful and pleasant young man.

June 10, 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Eliza gave plenty of good and…

Eliza gave plenty of good and helpful advice. She was extremely knowledgable about all the sofas.

June 6, 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The salesman was very friendly and…

The salesman was very friendly and didn’t make you uncomfortable about buying anything and spoke to you about the goods and services that you would get after you got the goods.

June 8, 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello Philip,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

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