Martin was a very lovely salesman not pushing for a sale went through all the jist of everything like an expert and he made coffee, we came away with two leather three seater sofa's and a foot stool a... See more
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Ali was great, expert knowledge, no upselling. We even considered some more expensive products but rather than up-sell, he gave us his expert advice and explained why the option we had chosen was in f... See more
Company replied
We had a really great experience buying our sofa with Tamer. We visited the store three times before finally deciding, and he was patient and helpful every single time. He let us try different sof... See more
Company replied
Staff member Gary was fantastic and very welcoming. He let us take our time, and was accommodating to our needs. In fact, he knew exactly what we did need! An excellent, no-pressure experience all ro... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0333 999 9817
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
We have had an amazing time speaking…
We have had an amazing time speaking with Eleni! She gave us every detail we needed to know and was overall a very positive experience. Me and my partner would like to give her a huge thank you ☺️ .
July 22, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great Experience
Staff member Gary was fantastic and very welcoming. He let us take our time, and was accommodating to our needs. In fact, he knew exactly what we did need!
An excellent, no-pressure experience all round; would highly recommend.
July 20, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Ali was a brilliant and knowledgeable…
Ali was a brilliant and knowledgeable salesman. Very courteous and extremely professional. Understood our needs and explained everything very clearly.
July 20, 2026
Reply from DFS Furniture - Cambridge
Hello Mr Murdoch,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Ali was very knowledgeable and…
Ali was very knowledgeable and professional in explaining everything. Excellent customer service and also very nice coffee!
July 18, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Cambridge
From the moment we walked into the store to when we left, nothing was too much trouble. We explained exactly what we wanted and were shown the various options. We are extremely pleased with our choice. The staff were great. Thank you
July 18, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
All staff very helpful and honest
All staff very helpful and honest, helped us to decided as couldn’t make up our minds
Excellent to deal with
July 18, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service and customer care
Excellent service and customer care.
Very informative and helpful.
All queries answered very professionally.
July 17, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello Jain,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello Diana,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great experience
Knowledgeable and helpful staff.
Helped us with our purchase. Kind and professional.
July 13, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
I went into DFS Cambridge and thought…
I went into DFS Cambridge and thought their customer service was amazing. I went in a couple of time as I was spending quite a lot of money to make sure I was buying was right for me. The staff were excellent, friendly and professional. When I decided what I was going to buy it would be so easy to buy online. However, I decided I would drive to Cambridge to place my order with them which was out of my way as they deserve the sale. Well done Cambridge branch DFS you were great and deserved my money.
July 13, 2026
Unprompted review
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service! Very knowledgeable staff and the whole process was very smooth, would recommend!
July 12, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your positive review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Lots of finance options available to suit
Friendly staff member, Martin, at the Cambridge store, was helpful and guided us easily through the process of choosing the right sofa.
We knew what we wanted and our price range (which wasn't very high), but we didn't feel pressured into anything we may be couldn't afford.
Nice 3 seater recliner on its way in 11 weeks now, and at £52 a month for 2 years... starting when the sofa is delivered.... we're very happy.
Thanks!
July 5, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisers. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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