I had a really good experience with Ali at DFS Cambridge. He was so friendly and helpful, and made everything really easy without being pushy. I was really happy with the deal I got, and having the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My wife and I were helped by Gary. He was extremely helpful and clearly knowledgable based on years of experience. His advice was very sound and his whole approach was to be around when needed without... See more
Company replied
Martin was a very lovely salesman not pushing for a sale went through all the jist of everything like an expert and he made coffee, we came away with two leather three seater sofa's and a foot stool a... See more
Company replied
Ali was great, expert knowledge, no upselling. We even considered some more expensive products but rather than up-sell, he gave us his expert advice and explained why the option we had chosen was in f... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0333 999 9817
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gary was fantastic so helpful full of…
Gary was fantastic so helpful full of knowledge I think he should be promoted if I could I would give him 11 stars
July 25, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Went to visit your store in Cambridge…
Went to visit your store in Cambridge and was very pleased with the people who attend my purchase found them to be extremely helpful polite and friendly when explaining their policy’s and purchasing my item can’t thank them enough for making it such a pleasure to shop there
July 24, 2026
Reply from DFS Furniture - Cambridge
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Knowledge of products
We had visited the store twice before and had mostly made our minds up as to what we wanted to purchase. Staff were welcoming and knowledgable and we purchased more than we had agreed on - sign of a good salesperson
July 24, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very good service
July 23, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We have had an amazing time speaking…
We have had an amazing time speaking with Eleni! She gave us every detail we needed to know and was overall a very positive experience. Me and my partner would like to give her a huge thank you ☺️ .
July 22, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great Experience
Staff member Gary was fantastic and very welcoming. He let us take our time, and was accommodating to our needs. In fact, he knew exactly what we did need!
An excellent, no-pressure experience all round; would highly recommend.
July 20, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Ali was a brilliant and knowledgeable…
Ali was a brilliant and knowledgeable salesman. Very courteous and extremely professional. Understood our needs and explained everything very clearly.
July 20, 2026
Reply from DFS Furniture - Cambridge
Hello Mr Murdoch,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Ali was very knowledgeable and…
Ali was very knowledgeable and professional in explaining everything. Excellent customer service and also very nice coffee!
July 18, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Cambridge
From the moment we walked into the store to when we left, nothing was too much trouble. We explained exactly what we wanted and were shown the various options. We are extremely pleased with our choice. The staff were great. Thank you
July 18, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
All staff very helpful and honest
All staff very helpful and honest, helped us to decided as couldn’t make up our minds
Excellent to deal with
July 18, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service and customer care
Excellent service and customer care.
Very informative and helpful.
All queries answered very professionally.
July 17, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello Jain,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello Diana,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great experience
Knowledgeable and helpful staff.
Helped us with our purchase. Kind and professional.
July 13, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
I went into DFS Cambridge and thought…
I went into DFS Cambridge and thought their customer service was amazing. I went in a couple of time as I was spending quite a lot of money to make sure I was buying was right for me. The staff were excellent, friendly and professional. When I decided what I was going to buy it would be so easy to buy online. However, I decided I would drive to Cambridge to place my order with them which was out of my way as they deserve the sale. Well done Cambridge branch DFS you were great and deserved my money.
July 13, 2026
Unprompted review
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.