Eleni was absolutely amazing from start to finish, helped us through the purchasing, engaged in friendly conversation about random things so it did not feel like a sales push.and wanted to make sure... See more
Company replied
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I had a really good experience with Ali at DFS Cambridge. He was so friendly and helpful, and made everything really easy without being pushy. I was really happy with the deal I got, and having the... See more
Company replied
My wife and I were helped by Gary. He was extremely helpful and clearly knowledgable based on years of experience. His advice was very sound and his whole approach was to be around when needed without... See more
Company replied
Ali was excellent. Very knowledgeable. Told him what I was looking and took me to the perfect furniture. He went through the different fabrics and explained the difference. Whole experience of buying... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0333 999 9817
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful service from Ali
Very helpful service from Ali. He gave us space and time to look before approaching and was very informative
April 20, 2026
Reply from DFS Furniture - Cambridge
Good morning Elene,
Thanks for your lovely feedback, we’re glad to hear Ali met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Totally wonderful top nutch service staff was…
Totally wonderful service staff was very professional
April 19, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing experience made buying our sofa…
Amazing experience made buying our sofa so much easier.
April 18, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Quality and service, two excellent qualities from a fantastic company
I have been buying sofas from DFS for 24 years and find the quality and service to be excellent
April 18, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
A lovely presented store in Cambridge…
A lovely presented store in Cambridge and Gary was extremely friendly, efficient and helpful.
April 16, 2026
Reply from DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff were excellent
Staff were excellent. Gary was really helpful and informative about the sofas in the store. The many available options were explained to us.
The process to purchase a sofa was easy and straightforward. Very good shopping experience. Also a decent price.
April 14, 2026
Reply from DFS Furniture - Cambridge
Good morning,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Gary helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good afternoon David,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good afternoon Jack,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful sales staff who know their…
Very helpful sales staff who know their products and have the time to spend with their customers.
April 13, 2026
Reply from DFS Furniture - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service! Massively a huge help towards my first house. Really appreciate the help from the staff. Would highly recommend!!!
April 12, 2026
Reply from DFS Furniture - Cambridge
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very happy with our experience
Very happy with our experience. We visited DFS in Cambridge several times before buying our sofa, and every time the staff went out of their way to accommodate us and answer any questions....we even got offered a cuppa in store! Lots of choice, great deals and great customer service.
April 3, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
All been amazing ,nice experience
All been amazing ,nice experience, everyone very nice ,polite and ready to help and answer all questions
Bought the corner sofa and very excited 😝
April 11, 2026
Reply from DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Not received order confirmation after…
Not received order confirmation after purchase, called store 3 times, been told order was placed, but still no order confirmation came in.
April 3, 2026
Reply from DFS Furniture - Cambridge
Good afternoon Elizabeth,
Thank you for taking the time to share your feedback and we are very sorry to learn you have rated DFS 1 star, this is very disappointing to hear. To confirm your sales contract was posted to you from Head Office on the 8th and please allow up to 5 working days for this to be received. Apologies again for any initial difficulties.
Kind regards,
Lia
DFS Customer Support
exceptional customer service
Ally was the main man for us however we did speak with 3 others and everyone was exceptional with the customer service, we ended up buying a sofa and a coffee table
April 6, 2026
Reply from DFS Furniture - Cambridge
Good morning Kurtis,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good morning Jennifer,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
We just went to the Cambridge DFS and…
We just went to the Cambridge DFS and dealt with Eliza. She was fantastic gave us all the correct information even up sold us on a cuddler as well as a four seater 10 out of 10 service.
April 9, 2026
Reply from DFS Furniture - Cambridge
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Great Service
All staff were excellent, we needed to take our time and it was no fuss and very informative, great service.
April 8, 2026
Reply from DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
We walked into store completely overwhelmed but Gary helped us to narrow down what we would like, showing us and explaining all the options including measurements.
April 6, 2026
Reply from DFS Furniture - Cambridge
Good Afternoon Tony,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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