We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifesty... See more
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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See what reviewers are saying
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... See more
Company replied
Great Experience David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and... See more
Company replied
Zeena was an absolute star. Such a pleasure to do business with. She explained everything and even entertained my husbands haggling and silly humour. Everything went smoothly and we got exactly what w... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4K reviews
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I was first seen by a young man jn your…
I was first seen by a young man jn your Leckeith store in Cardiff and he was most helpful but I didn't catch his name. When I returned I was desltcwith by Sameera who again was most polite and really helpful.
November 11, 2025
Reply from DFS Furniture - Cardiff
Good Afternoon Ian,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
New Sofa Day Leckwith DFS
Sam was very helpful not pushy at all explained everything . Highly recommend DFS far better than SCS
November 11, 2025
Reply from DFS Furniture - Cardiff
Good afternoon tania,
Thanks for your lovely feedback, we’re glad to hear Sam met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Friendly and knowledgeable staff.
Friendly and knowledgeable staff.
The environment was quite relaxing.
They were very professional and personable and extremely efficient.
The process was so easy with the help of the friendly staff and the trainee.
November 8, 2025
Reply from DFS Furniture - Cardiff
Good morning Silvia,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very friendly staff and excellent…
Very friendly staff and excellent customer service.
November 6, 2025
Reply from DFS Furniture - Cardiff
Good morning Joanne,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Zeena said n cardiff store was great
Zeena said n cardiff store was great, very helpful and informative.
We had a good experience.
And happy with our purchase.
November 2, 2025
Reply from DFS Furniture - Cardiff
We're happy to hear that the team was helpful and informative, and that you had a good experience. Thank you for your positive feedback and your purchase.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to leave us a review! We are so glad you were happy with our welcoming and personable service.
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Our store assistant Zena, was very helpful, friendly and knowledgeable. I appreciated her patience as we viewed and discussed all options before settling on the chosen furniture. We were never pressured nor rushed and came away feeling happy about our choices and experience.
November 1, 2025
Reply from DFS Furniture - Cardiff
Good Afternoon Carol,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Zena.
Kind Regards,
Jordan
DFS Customer Support
a very pleasant shopping experience
a very pleasant shopping experience. Very friendly, helpful and knowledgeable staff.
November 1, 2025
Reply from DFS Furniture - Cardiff
Good Afternoon Barry,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Staff were easy to talk to
Staff were easy to talk to, no pressure sales we had a good friendly service
October 30, 2025
Reply from DFS Furniture - Cardiff
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Had a really helpful experience in DFS…
Had a really helpful experience in DFS store Capitol Shopping Centre Cardiff. Staff friendly helpful and informative. Nice not to be rushed or pushed to buy.
October 27, 2025
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Lorraine A
DFS Central Customer Support
Your sales person was great no rush…
Your sales person was great no rush helped us all the way for our corner suit very happy
October 19, 2025
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Delightful staff member
Rose who helped us was absolutely delightful. She gave us plenty of time to choose and didn't mind me changing my mind about the rug even though she had started the paperwork.
October 26, 2025
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The lovely lady who served me was very…
The lovely lady who served me was very professional and knowledgeable on the products
We will soon be looking for more furniture and will definitely be returning to you
October 24, 2025
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great items for sale and knowledgeable staff
I found the member of staff who helped me and took my order was very friendly new all about the item and explained every thing so I could understand the item I wanted to purchase
October 16, 2025
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
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