Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... See more
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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See what reviewers are saying
The sales assistant David, was so very helpful, made the experience great .. hence bought two sofa's and coffee table. Friendly could;nt do enough to help and even stayed on later . thank you
Company replied
Zeena was an absolute star. Such a pleasure to do business with. She explained everything and even entertained my husbands haggling and silly humour. Everything went smoothly and we got exactly what w... See more
Company replied
I looked on line picked the sofa I wanted. when we got there a lady called Rose asked what we were looking for i showed the one we liked. Rose then talked me through everything we needed to know and w... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4K reviews
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Excellent customer service with Rose
December 26, 2025
Reply from DFS Furniture - Cardiff
We're happy to hear that you had a positive experience. Thank you for your feedback; we appreciate it greatly.
Kind Regards,
Vanessa
DFS Customer Support
Extremely poor service
Absolute horrendous service!
I will never buy anything from DFS ever again!!!
Ordered a bed and mattress.. the bed arrived but the mattress was delayed several times.
How can you sell a bed in November and after numerous failed delivery dates expect we would be happy to wait until February for the mattress!!!!
Many phone calls to customer service (on hold for over an hour) we were promised a call back within 72 hours!!! That’s unacceptable, but the call never happened!!
November 12, 2025
Reply from DFS Furniture - Cardiff
Good morning Victoria,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
Given the urgency of the concerns you've raised, we've asked for a urgent contact regarding your complaint and requested the home escalation department to reach out to you today. This will help us thoroughly address your issues and resolve them as quickly as possible.
Kind regards,
Lia
DFS Customer Support
Unprofessional and Disappointing Experience
I ordered a sofa through Seena, who took and confirmed my order. Unfortunately, the sofa delivered was a different shape from what I ordered. I explained the situation clearly to the manager, hoping for help or a solution,
Instead of assisting me, the manager did not offer any support or take responsibility. I was told it was my fault because an email was sent, ever though the sofa I received did not match what I requested. No effort was made to review the order properly or resolve the issue.
I felt unheard and very disappointed with the lack of customer care and accountability. This experience did not meet my expectations, and the issue remains unresolved.
December 21, 2025
Unprompted review
Reply from DFS Furniture - Cardiff
Good Afternoon Victoria,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Good purchase
Very pleasant and professional advisers, offering excellent support in making better choices. Special thanks to Vanna
December 18, 2025
Reply from DFS Furniture - Cardiff
We're happy to hear that our advisers were pleasant and professional, offering excellent support to help you make better choices.
Kind Regards,
Vanessa
DFS Customer Support
Knowledge of product ,friendly staff .
November 30, 2025
Reply from DFS Furniture - Cardiff
Good morning Elaine,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good morning Danielle,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Was great customer service.
My son got exactly what he wanted.
They delt with him promptly and sincerely.
November 29, 2025
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Peter was perfect and without him I…
Peter was perfect and without him I wouldn’t have purchased my brand new sofa, Very thankful for him and appreciate his help.
December 4, 2025
Reply from DFS Furniture - Cardiff
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad we could help you find the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
We were greeted by a lovely lady
We were greeted by a lovely lady who made us feel very welcome and showed us exactly what we were looking for
November 28, 2025
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Zeena was most helpful and pleasant to…
Zeena was most helpful and pleasant to deal with and clarified all the information you needed to know.
November 27, 2025
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience. We are so glad to hear that the information provided was helpful and the interaction was pleasant.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
We're happy to hear that the explanation provided was thorough. Thank you for your positive feedback; we appreciate it very much.
Kind Regards,
Vanessa
DFS Customer Support
Nikki was helpful without being pushy
Nikki was helpful without being pushy, giving us space to decide fabric/colour etc. knowledgable about the sofa, care of it wtc
November 23, 2025
Reply from DFS Furniture - Cardiff
We're happy to hear that the assistance you received was helpful and informative, while still allowing you the space to make your own decisions. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Rose from DFS Store in Leckwith Cardiff…
Rose from DFS Store in Leckwith Cardiff was really kind and helpful. She was also very knowledgeable and gave us good advice and how to take care of our sofa.
November 20, 2025
Reply from DFS Furniture - Cardiff
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
From entering the store
From entering the store, to a lovely welcome, to when we left as very happy customers we had a fab experience, thanks to the lovely Zeena.
November 17, 2025
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good morning Amelia,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Outstanding service from Alison and her…
Outstanding service from Alison and her colleagues. Manager was also friendly
November 16, 2025
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Bought our furniture in Cardiff…
Bought our furniture in Cardiff Grangetown area,the service was excellent.
November 11, 2025
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience with us. We are so glad to hear you received excellent service in our Cardiff area.
Kind Regards,
Vanessa
DFS Customer Support
I was first seen by a young man jn your…
I was first seen by a young man jn your Leckeith store in Cardiff and he was most helpful but I didn't catch his name. When I returned I was desltcwith by Sameera who again was most polite and really helpful.
November 11, 2025
Reply from DFS Furniture - Cardiff
Good Afternoon Ian,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
New Sofa Day Leckwith DFS
Sam was very helpful not pushy at all explained everything . Highly recommend DFS far better than SCS
November 11, 2025
Reply from DFS Furniture - Cardiff
Good afternoon tania,
Thanks for your lovely feedback, we’re glad to hear Sam met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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