Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!! She was very informative without being pushy and offered s... See more
Company replied
Location
Switch locationBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
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See what reviewers are saying
We had a pleasant experience at the DFS shop at Christchurch Retail Park. We had enough space and time to consider our options. Girene was fantastic to explain options, understand what we needed and l... See more
Company replied
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... See more
Company replied
Excellent in every way. The young lady, Gintare, in DFS Christchurch, who helped me with my purchase, was informative, kind, polite and patient, answering all questions fully and clearly, making the e... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom
- 0333 999 9790
4.9
Excellent
2K reviews
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The young lady Sue was very informative…
The young lady Sue was very informative and helpful without being 'pushy'.
She explained everything about the purchase I made m, giving me all the information I needed. I wouldn't hesitate to say that she is a credit to your Company
April 27, 2026
Reply from DFS Furniture - Christchurch
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
purchased a foxon 2 seater sofa ,at the…
purchased a foxon 2 seater sofa ,at the christchurch store everything was explained to me from the protection plan and delivery, I have used DFS many times and customer service has always been good.
April 29, 2026
Reply from DFS Furniture - Christchurch
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Maxine was excellent very friendly and…
Maxine was excellent very friendly and experienced made us feel very welcome a pleasure to meet her
April 28, 2026
Reply from DFS Furniture - Christchurch
Good morning Ann,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Shayna was brilliant
Shayna was brilliant! Gave us space to decide while always being on hand to answer questions, give advice and (in our case) help agree on configuration!
Great customer service from Shayna!
April 25, 2026
Reply from DFS Furniture - Christchurch
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
The sale person extremely friendly…
The sale person extremely friendly professional and very informative ! No hard selling, no pressure just listen to what I wanted.
April 19, 2026
Reply from DFS Furniture - Christchurch
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and helpful
We purchased a sofa here and Beth at Christchurch branch was extremely helpful and friendly. She was very professional and explained all the options well. Thank you so much!
April 20, 2026
Reply from DFS Furniture - Christchurch
Good morning Julia,
Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Morning,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Jordan
DFS Customer Support
Young lady was very helpful she went…
Young lady was very helpful she went out of her way to find the information I needed and was very informative
April 18, 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Lots of choice and reasonable prices
Mum bought a Sofa today we were served by Abbey, who was so helpful and patient, as she had to repeat things a few times! The shop was well spaced (easy to move the wheelchair about) and very clean and tidy, we were left to peruse without being hassled but as soon as I made deliberate eye contact we were attended to.
April 17, 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Abbey met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sue was fantastic from christchurch
Sue was fantastic from christchurch
Very helpfull and explained everything so clearly very polite and professional made us fill comfortably very pleasd
April 14, 2026
Reply from DFS Furniture - Christchurch
Good morning Jeana,
Thanks for your lovely feedback, we’re glad to hear Sue met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The Lady who served me was absolutely…
The Lady who served me was absolutely brilliant. She was so helpful and extremely cheerful
April 14, 2026
Reply from DFS Furniture - Christchurch
Good morning Robin,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful and pleasant sales lady
Very helpful and pleasant sales lady. No rush. Everythig explained well.
April 13, 2026
Reply from DFS Furniture - Christchurch
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We were welcomed, the lady was 10 out 10
We were welcomed, which was nice. The lady who served us, was a mind of information very helpful and friendly, she was a great help.
April 12, 2026
Reply from DFS Furniture - Christchurch
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff, we found just the right sofa to suit both our style and comfort needs.
April 11, 2026
Reply from DFS Furniture - Christchurch
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Sue and Abby.
Excellent service from Sue and Abby.
Answered all of our questions and very informative and helpful.
April 10, 2026
Reply from DFS Furniture - Christchurch
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and personable sales staff
April 8, 2026
Reply from DFS Furniture - Christchurch
Good morning James,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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