Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!! She was very informative without being pushy and offered s... See more
Company replied
Location
Switch locationBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
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See what reviewers are saying
We had a pleasant experience at the DFS shop at Christchurch Retail Park. We had enough space and time to consider our options. Girene was fantastic to explain options, understand what we needed and l... See more
Company replied
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... See more
Company replied
We were greeted with a smile and offered a drink whilst Sue went through our options, and efficiently completed the sale by going through what would happen post sale.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom
- 0333 999 9790
4.9
Excellent
2K reviews
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Very helpful lady who explained…
Very helpful lady who explained everything I needed to know
March 30, 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very positive feelings.
The store is very light with all furniture well displayed. Staff were very helpful and spent time with us as we were taking our time making a decision.
March 28, 2026
Reply from DFS Furniture - Christchurch
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Everything was amazing
Everything was amazing, staff amazing, great quality sofas ,Gintare, the sale assistant was more than helpful with our sofa purchase.
March 27, 2026
Reply from DFS Furniture - Christchurch
Good morning Stancu,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent experience
Beth was really attentive and welcoming. Very knowledgeable and a lovely personality.
March 22, 2026
Reply from DFS Furniture - Christchurch
Good morning Paul,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful informative assistant
Very helpful assistant, was able to order what I wanted
March 22, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very helpful
Very helpful, explained everything clearly, would recommend to family and friends.
March 22, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing the staff are very friendly and…
Amazing the staff are very friendly and helpful helped us pick the right sofa for our new home
March 22, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly staff who were happy to help…
Friendly staff who were happy to help and explain everything.
March 21, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Staff very friendly not pressuring for…
Staff very friendly not pressuring for you to buy and very hopeful when I purchased my sofa and chairs
March 1, 2026
Reply from DFS Furniture - Christchurch
Good afternoon Ann,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience
We had a great experience! A lovely team and super helpful. They even managed to get us free delivery.
March 16, 2026
Reply from DFS Furniture - Christchurch
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
The experience from the person who…
The experience from the person who served us was very good and efficient. The delivery was very efficient. The delivery we thought they would be putting the arms on as i had paid £100 for but the arms were already on. I have asked for my money back but have not heard from them i am a pensioner. All went through door ok, have now found a tiny ddefault right near the bottom
January 17, 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very good and a lovely woman who was…
Very good and a lovely woman who was helpful with a brilliant customer service...thank you 👍
March 14, 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Awful experience Christchurch
Went into Christchurch brand, first customer in at 10am. For over 15 minutes they stood chatting in their office, then they came out the back to make a coffee and continued talking. I asked if anyone was free to help me, I stood about 2 metres away. They were very disinterested and were more engaged with their personal conversation. It seemed a chore, the coffee machine was a clear priority.
I advised I would return the same day with my partner to purchase a £2500 sofa.
I returned at 7pm, no other customers were in the store. The two colleagues were sat with their feet up on the sofas, did not come over to assist and were playing on their phones. One of their boyfriends was sat there watching YouTube. We had to shout over a few times for questions, to which they stayed SEATED and just called over. “You’ll had to have a look” was even said.
I wanted to pay and order the sofa, but honestly the service was so poor, I wouldn’t bother returning in store again. It will be no surprise when the high street closes with service and care like this.
Unbelievably poor attitude, attention and care from 4 different colleagues in the Christchurch branch. I would not recommend
February 23, 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Christchurch
Good afternoon Wendy,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
VERY HELPFUL AND LOVELY STAFF
March 9, 2026
Reply from DFS Furniture - Christchurch
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards
Vanessa
DFS customer Support
Sofacare was described as a Scotchgard…
Sofacare was described as a Scotchgard ™️ however it’s actually a Guardsman insurance package. This term should not be confused.
The young lady’s new and was very professional in her approach.
March 9, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Christchurch
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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