Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!! She was very informative without being pushy and offered s... See more
Company replied
Location
Switch locationBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
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See what reviewers are saying
We had a pleasant experience at the DFS shop at Christchurch Retail Park. We had enough space and time to consider our options. Girene was fantastic to explain options, understand what we needed and l... See more
Company replied
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... See more
Company replied
We were greeted with a smile and offered a drink whilst Sue went through our options, and efficiently completed the sale by going through what would happen post sale.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom
- 0333 999 9790
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Christchurch
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience
Great experience, really friendly staff and so helpful! Made our purchase so nice and stress free! 100% recommend
March 8, 2026
Reply from DFS Furniture - Christchurch
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The sales assistant was friendly
The sales assistant was friendly, helpful and knowledgeable.
We had a few options and she was great at helping us explore each one.
March 4, 2026
Reply from DFS Furniture - Christchurch
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
Good display of furniture
We found Maxine, very helpful in advising us of the full product and after service care available.
Friendly and professional at the same time.
The store itself is clean, warm light and airy making the whole experience comfortable, having enough time to make a decision without pressure.
March 6, 2026
Reply from DFS Furniture - Christchurch
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
On arrival Maxine in the Christchurch…
On arrival Maxine in the Christchurch showroom came straight over and took us from start to finish to purchase a sofa and armchair with all the accessories... Great sales people are the fabric of the business (no pun intended)... Keep up the good work.
March 6, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Afternoon Julian,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
First class instore experience.
Gintare was friendly, knowledgeable and was able to comprehensively answer all my questions. She explained clearly, the order and options available. She provided an excellent service and is a superb ambassador for DFS.
March 4, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very friendly helpful staff
Very friendly helpful staff. Easy to order our chosen items. We are hoping for a satisfactory delivery.
March 2, 2026
Reply from DFS Furniture - Christchurch
Good afternoon Beryl,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very informative & no pressure…
Very informative & no pressure assistance from the young lady assistant
February 27, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Compliment
Having visited the outlet several times during a week, on all occasions I found the sales advisors to be friendly, professional and knowledgeable without the need for hard sell techniques.
February 26, 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Our Service was very good and we were…
Our Service was very good and we were happy with the results.
All explained well and we were not pushed into the sale.
February 25, 2026
Reply from DFS Furniture - Christchurch
We appreciate you taking the time to leave us this wonderful review! We are so happy to hear that you were pleased with our service and the outcome, and that you felt no pressure during the sale.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly staff ,an overall relaxed…
Very friendly staff ,an overall relaxed experience.
February 22, 2026
Reply from DFS Furniture - Christchurch
Good morning Chris,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady that took care of us was…
The lady that took care of us was verynice and helpful
February 21, 2026
Reply from DFS Furniture - Christchurch
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good morning Karen,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great sofa purchase experience
Gingtare was fantastic when talking us through our sofa purchase :)
She was helpful, friendly and knowledgeable.
February 19, 2026
Reply from DFS Furniture - Christchurch
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service in store
Great service in store, warm and friendly and highly experienced staff
February 19, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable staff member
Knowledgeable staff member , helpful and friendly. Good price for sofa purchase, quick delivery date .
February 19, 2026
Reply from DFS Furniture - Christchurch
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly and left to wander without…
Friendly and left to wander without pressure. Easy buying experience and well explained
February 18, 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Afternoon Paul,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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