Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . V... See more
Company replied
Location
Switch locationCorporation Street, Units C & D Boundary Retail Park, BB8 8LB Colne, GB
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See what reviewers are saying
When entered the store we were met by Farzana who was very friendly without being pushy. We were left to look around at our leisure, when we wanted for help Farzana couldn’t have been more helpful. I... See more
Company replied
Been into the Colne store a couple of times and on both occasions the customer service person that assisted us was Faz , she was extremely helpful and knowledgeable , answered all our questions and... See more
Company replied
Aisha, was great. She explained everything clearly and let us make the decisions without pressuring us. She gave us options and choices on the furniture which was very helpful indeed.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Corporation Street, Units C & D Boundary Retail Park, BB8 8LB, Colne, United Kingdom
- 0333 999 9832
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Colne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Scarlett was very polite and…
Scarlett was very polite and informative of the product I purchased, shes an asset to your company
July 9, 2026
Reply from DFS Furniture - Colne
Hello Michael,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Lovely armchair in good condition
Lovely armchair in good condition. Delivered as promised. Friendly and efficient.
June 29, 2026
Reply from DFS Furniture - Colne
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Tehseen was very polite and…
Tehseen was very polite and knowledgeable about the sofa and chair I was interested in and explained the details of the ordering process well.
July 8, 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience at DFS Colne
Lovely welcoming staff who were happy to let us browse and always there to help and advise. Great range of beds to try for size and comfort - and we made a purchase!
July 8, 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
fabulous customer service
Tas was amazing fabulous customer service and really helpful, would 100% recommend
June 30, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Love this store
I was left alone to browse around, found the perfect sofa, and was very happy with the service I received, the whole experience was amazingly good from walking in to the store to leaving, feeling very happy with my purchase
July 6, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Colne
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Friendly professional staff
Friendly professional staff - great choice of furniture .Highly recommend.
July 3, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service by Aisha
Excellent customer service by Aisha, everything explained in detail.
July 5, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We felt comfortable browsing around the…
We felt comfortable browsing around the store without being hassled! We were asked if we were ok, bit at no time were we approached with a sale in mind!!
Once we wanted assistance it was offered quickly bit again, no hard sell we were listened to and when we asked questions, they were answered professionally and quickly. When we were read to commit to buying a sofa we were led throuhh the process at our pace, never rushed!
July 4, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colne
Hello Aaron,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Faz was wonderful
Faz was wonderful. She led us through the ordering process and was very informative throughout.
July 3, 2026
Reply from DFS Furniture - Colne
Hello Michelle,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady that helped me was great
The lady that helped me was great. She knew all the details about the sofas. She wasn't pushy and didn't rush me. I have not one bad word to say. Great store, great staff. Thank you
June 28, 2026
Reply from DFS Furniture - Colne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I had a wonderful experience shopping…
I had a wonderful experience shopping for furniture for my new dream-home. Aisha was extremely friendly, welcoming, and genuinely helpful from the moment my wife and I walked into the store. Aisha took the time to understand what we were looking for, answered all of our questions with patience and kindness, and made the whole process feel easy and stress-free. Both my wife and I felt very well looked after, thanks to Aisha’s excellent service and customer-care.
We wish to thank you for your time, effort and exemplary customer service. We are extremely pleased with our purchases and would certainly recommend the store to anyone looking for new furniture.
June 25, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Easy, fast, smooth sale
Easy. All the information I needed sourced very quickly.
Great service
June 30, 2026
Reply from DFS Furniture - Colne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Faz was really helpful in explaining…
Faz was really helpful in explaining options etc, we look forward to receiving the sofa and chair
June 29, 2026
Reply from DFS Furniture - Colne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff and service excellent great…
Staff and service excellent great company
June 29, 2026
Unprompted review
Reply from DFS Furniture - Colne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great welcome on entering the…
Great welcome on entering the store.allowed to browse with out any pressure always ready to answer questions. When we found the products the sales lady told us to take our time to be sure it was what we was wanting. Upon deciding she was great at explaining the benefits that went with the suites.the lady was a total professional a real credit to the company nothing was too much trouble.i would recommend Scarlett to anyone looking for a suite. Regards Richard Sagar
June 29, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Colne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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