Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . V... See more
Company replied
Location
Switch locationCorporation Street, Units C & D Boundary Retail Park, BB8 8LB Colne, GB
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When entered the store we were met by Farzana who was very friendly without being pushy. We were left to look around at our leisure, when we wanted for help Farzana couldn’t have been more helpful. I... See more
Company replied
Been into the Colne store a couple of times and on both occasions the customer service person that assisted us was Faz , she was extremely helpful and knowledgeable , answered all our questions and... See more
Company replied
Aisha, was great. She explained everything clearly and let us make the decisions without pressuring us. She gave us options and choices on the furniture which was very helpful indeed.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Corporation Street, Units C & D Boundary Retail Park, BB8 8LB, Colne, United Kingdom
- 0333 999 9832
4.9
Excellent
2K reviews
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Good customer service
Tehseen was very helpful as we needed to ensure the sofa would fit into the property so he helped measure and showed us how the sofa comes apart and explained how it would be delivered and put together when in the property.
June 28, 2026
Reply from DFS Furniture - Colne
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tehseen met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colne
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
ben was excelelent from going in to…
ben was excelelent from going in to coming out of the store with product k nolegeand and taken us through prices and after care and what delivery drivers do when they come with your new sofas all explaned fully and credit terms as well
June 22, 2026
Reply from DFS Furniture - Colne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Excellent service and great advice and…
Excellent service and great advice and knowledge
June 22, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Great sales person
Great sales person, we placed an order for a euphoria sofa he found us a matching footstool in a different range :)
June 20, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Colne
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Worth a visit.
. Friendly staff. Not pushy. Informative and straight speaking. Wide range of products and nicely displayed. Customer service was top notch.
June 19, 2026
Reply from DFS Furniture - Colne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Finding what I needed
I came in not knowing anything and needing a sofa, a young lady called Scarlet was a great help, she showed me round explaining the difference in the cushions and comforts, thanks to her i felt a valued customer and went away knowing i had got what I wanted
So thank you Scarlet
June 16, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff was great did not rush me…
The staff was great did not rush me explained the control and let us sit on the seat would recommend to all my friend to visit the shop
June 16, 2026
Reply from DFS Furniture - Colne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
excellent customer service
excellent customer service. very pleasant not pushy helped with all questions
June 16, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
from a complaint to a 5 star review!
I needed to speak to the manager about a situation and she handled it with empathy and understanding, which I really appreciated. I then met with the assistant store manager who took my order. He was really friendly, chatty and informative - i felt really at ease and happy with my decision to not allow my initial issue to stop me from using the store and purchasing my dream sofa
June 15, 2026
Reply from DFS Furniture - Colne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Our experience overall was very good, very pleasing,good experience
Our experience overall was very good,
We was met by a lovely young lady called scarlett, who showed me what area to look for our sofa, and when asked any questions was very helpful and a very pleasant nature
June 15, 2026
Reply from DFS Furniture - Colne
Good Afternoon,,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Scarlett.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service. The staff were helpful polite and extremely informative. Very professional and welcoming.
June 15, 2026
Reply from DFS Furniture - Colne
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were great - no pushy sales.
Staff were great - no pushy sales pitches , just all the information we needed and options available to take out . Professional and friendly. Nothing was too much trouble and provided answers to any questions we had .
June 14, 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Really polite and informative staff -we…
Really polite and informative staff -we were listened to and all of our questions weee excellently answered.
June 12, 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Steller sofa
We looked around the store for a new reclining corner sofa but couldn’t find one we liked. We were just about to leave when Aisha asked us if we’d seen a sofa that someone had returned. She showed us how it worked and was very helpful. We decided to purchase the sofa. If she hadn’t had suggested it, we would have left without ordering one. Thank you Aisha.
June 11, 2026
Reply from DFS Furniture - Colne
Hello Beverley,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The person we dealt with was very…
The person we dealt with was very helpful, wasn’t pushy, left us alone till we were ready to discuss our order
June 9, 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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