I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... See more
Company replied
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The young lady who served us couldn't have been more helpful. She was excellent she was there to answer our questions before we sat down and made our transaction with her but never hassled us. Wond... See more
Company replied
The staff member was lovely and professional, gave great advice, and offered helpful suggestions that made it easy for us to decide. She really knows the materials well and how to handle them properly... See more
Company replied
Great customer service from the whole team, especially Eliza. Very informative and helpful with the sale. Products are good quality as well.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, United Kingdom
- 0333 999 9756
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Coventry
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
DFS AMAZING
From the minute we walked through the door we felt at ease we were approached by lovely members of staff who welcomed us to the store asked if they could help but as soon as we explained we wanted to just have a look round they left us to it with no pushing with questions or bother and that was exactly what we prefer, after a good look round we caught the attention of Steve asked him a few questions about items we were interested in and he was absolutely amazing new exactly how to answer our questions and concerns he had perfect knowledge and we couldn’t of been happier and we were able to order the chairs we wanted and they are to be delivered within a week which was an extra surprise as our last sofa we ordered from a different store took three months we wish we had shopped with DFS before. If you’re looking for amazing service and products go to DFS in Coventry and ask for Steve. Thank you DFS for having this guy on your team 5* A+ and more.
March 21, 2026
Reply from DFS Furniture - Coventry
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
No pushy sales people
No pushy sales people
Very friendly and informative sales assitant
March 26, 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great furniture store.
The store was welcoming without being overbearing or feeling pressured/hounded. Once I knew what I wanted it was handled smoothly and quickly to purchase the items.
Lots of options in store and good deals on.
March 23, 2026
Reply from DFS Furniture - Coventry
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Our experience was amazing from as soon…
Our experience was amazing from as soon as we walked in very helpful
March 21, 2026
Reply from DFS Furniture - Coventry
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Steve Newey was a fantastic help to us…
Steve Newey was a fantastic help to us in assisting us with all our sofa needs. He ran through all the options and costings clearly and effectively. Thank you Steve, next time we need any furniture we will be coming back to you. Thanks again
March 22, 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Coventry
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Shaun was not pushy left us to browse…
Shaun was not pushy left us to browse and when we were ready came over explained everything we needed to no and was very helpful
March 22, 2026
Reply from DFS Furniture - Coventry
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Coventry
Good morning Colin,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Salesman was very patient and took his…
Salesman was very patient and took his time to explain all the options to make sure we were happy
March 21, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your positive review with us.
Kind regards
Holly M
DFS Customer Support
Extremely courteous and helpful member…
Extremely courteous and helpful member of staff.
Showed lots of patience as I couldn't make my mind up!
Discussed at length my options.
Thank you Anthony 😊
March 17, 2026
Reply from DFS Furniture - Coventry
Good Afternoon Peta,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
We were made very welcome and we asked…
We were made very welcome and we asked to look around by ourselves. So we didn't feel pressure or rushed. The staff were really helpful when we decided what we wanted. Explained everything we needed to know. The young lady knew what she was talking about. Couldn't asked for a better.
March 14, 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staf member were very kindly and very…
Staf member were very kindly and very helpful.
They help you out from beginning till the end.
March 14, 2026
Reply from DFS Furniture - Coventry
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Staff was very friendly
Staff was very friendly, supporting us with all our questions, and I had many. Explained clear everything and offered extras which we purchased. I fully recommend.
March 14, 2026
Reply from DFS Furniture - Coventry
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good experience
Salesperson was pleasant and easy to talk to, did not push us for a decision, explained everything.
March 13, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Helpful team
March 11, 2026
Reply from DFS Furniture - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Great selection in store very nice…
Great selection in store very nice staff making you feel welcome
March 1, 2026
Reply from DFS Furniture - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Coventry
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent services by Maz of Coventry
It was a great experience by having accurate advise from Maz of Coventry DFS. He is professional in product knowledge and convincing capacity of closing the sales.
March 9, 2026
Reply from DFS Furniture - Coventry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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