The young lady who served us couldn't have been more helpful. She was excellent she was there to answer our questions before we sat down and made our transaction with her but never hassled us. Wond... See more
Company replied
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The staff member was lovely and professional, gave great advice, and offered helpful suggestions that made it easy for us to decide. She really knows the materials well and how to handle them properly... See more
Company replied
Steve the advisor was friendly & efficient, he explained everything on the materials, the finance & delivery. Also he was very patient whilst I kept going two sofas I liked!
Company replied
Steve was very helpful and informative. We have visited the store on a number of occasions as we couldn’t decide on a sofa and Steve was there to answer our questions every time.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, United Kingdom
- 0333 999 9756
4.9
Excellent
4K reviews
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Mr Akeel Khan was very polite and kind.
Mr Akeel Khan was very polite and kind.
He had in depth knowledge of all the products. He was able to explain the pros and cons of each product we chose.
Really appreciate all the help.
May 4, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Coventry
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Coventry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Comfortable experience
Was made to feel comfortable and not pressured into buying. Everything explained in detail. Had issues with previous aftercare hoping the aftercare will be different from DFS.
May 3, 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Came to buy a couple of beds was warmly…
Came to buy a couple of beds was warmly welcomed by Darren who went through a range of beds and mattresses and gave me a great deal thankyou
May 2, 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great buying experience so far
Great buying experience so far. The customer service has been helpful and responsive, making the process smooth and easy. Looking forward to receiving the sofa!
April 30, 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Aliza is the person who spoke with us…
Aliza is the person who spoke with us very politely and was very well explaining according to our needs.
April 24, 2026
Reply from DFS Furniture - Coventry
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Aliza. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Amazing service
Amazing service from Harveen, friendly and knowledgeable. Everything was explained in great detail. Would definitely recommend
April 22, 2026
Reply from DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Treated with care.
Treated with care.
Discussed options, measurements, colour schemes, even took samples outside to see them in a different light.
Great service at Coventry.
April 29, 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Couldn’t fault our experience at all…
Couldn’t fault our experience at all very welcoming no pushy sales you just approach the sales people in the shop for more information ordered a lovely rise and recliner for my husband who is disabled and they couldn’t help enough staff and service was fantastic well done 👍🏻 customer service great the young lady that served us was lovely very knowledgeable and patient with us and the manager at Coventry store was very very helpful we definitely brought from them and would do again .👏👏
April 29, 2026
Reply from DFS Furniture - Coventry
Good morning Diane,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Excellent customer service didn't feel…
Excellent customer service didn't feel harassed as some shops near did, answered all questions and made us feel very relaxed and comfortable
April 29, 2026
Reply from DFS Furniture - Coventry
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Everything was explained in great…
Everything was explained in great detail not too pushy answered all my questions. Great service
April 29, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
We visited the Coventry store and we…
We visited the Coventry store and we received excellent service from Darren and Maz, both were very knowledgeable patient and helpful while we were making our decision on the sofa’s we’ve purchased … the coffee is excellent too !!
April 29, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Will at DFS Alvis retail Park
Will at DFS Alvis retail Park, Coventry was very helpful and ex0lained everything clearly. All in all it was brilliant service and I would highly recommend.
April 21, 2026
Reply from DFS Furniture - Coventry
Good morning Suzie,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Overall the best
Overall the best. This my 20 years and 3rd time purchasing sofa at dfs. My first one did 5 years no complaints, changed because it was big, second one was beautiful but leather went faded and ripped one side because of children jumping like trampoline (autism issues)hard to manage it did 8 years full working including mechanism still trandy apart from the damage children caused can'tfix willcost fortune better gofor new. on 3rd.but my first sofa from dfs was purchased in 2008 still there, my mom using it. Highly recommended
April 21, 2026
Reply from DFS Furniture - Coventry
Good afternoon Noella,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
I had a fantastic experience at DFS…
I had a fantastic experience at DFS thanks to the salesperson who helped me purchase my sofa. From start to finish, they were friendly, knowledgeable, and genuinely listened to what I was looking for. They took the time to explain the different options without any pressure, which made the whole process easy and enjoyable. I’m absolutely delighted with my sofa and the excellent customer service I received. A real credit to DFS.. highly recommended!
April 28, 2026
Reply from DFS Furniture - Coventry
Good Afternoon,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Easy way to speak to us as the customer…
Easy way to speak to us as the customer with English as second language
It was calm conversation
April 27, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Great service at DFS
Great service at DFS! The team was very professional and helpful. They spent plenty of time with us to make sure we chose the right sofa for our house. Very clear communication and a stress-free experience. Thank you!
April 25, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great and knowledgeable team
Great and knowledgeable team, Darren was fantastic helped by talking through extra details and his approach was friendly and kind.
April 26, 2026
Reply from DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Lovely service
Lovely service, straight forward, given space to decide. Interactive- supportive with decision making. Friendly interaction with our children too.
April 25, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
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