DFS Furniture - Darley Dale Reviews 

4,445
TrustScore 5 out of 5

4.9

Dale Road South, Warney Brook Furniture Centre, DE4 2ET Darley Dale, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were very impressed and grateful for the help and advice provided by our salesman (sorry I forgot his name, but he'd just been off for 3 months for a knee operation). He was knowledgeable and profe... See more

Company replied

Rated 5 out of 5 stars

Good choice of furniture which made it hard to decide on one but Lee patiently explained all features and we are confident we've got the one we wanted. Not at all 'pushy' as we feared from experience... See more

Company replied

Rated 5 out of 5 stars

We were greeted on entering the building and then left the look around. We were asked if we needed any help, after replying that we were just looking again left to look around at our leisure. After... See more

Company replied

Rated 5 out of 5 stars

April was our salesperson today. She introduced herself to us, gave us advice on what we told her we were looking for and left us to browse. We went to find her once we had chosen. She was helpful... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Dale Road South, Warney Brook Furniture Centre, DE4 2ET, Darley Dale, United Kingdom

  • 0333 999 9738

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,445)

93,638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality service

Lee was very helpful

May 30, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Good service

We came to buy a new sofa and bed. Saw what we wanted and found a salesperson to assist us. No one followed us around being pushy, which is what we like about dfs.
We completed the sale and were advised very well.

May 30, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Alan knew his stuff and explained…

Alan knew his stuff and explained details well.

May 29, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The staff was very friendly & helpful

The staff member Samantha at Darley dale was very friendly & helpful with dealing with our sofa purchases,Very highly recommended,I would happily give her 10 Stars...Regards Elsie

May 28, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Gary was very friendly and helpful…

Gary was very friendly and knowledgable, helped us make the right decision. Can’t wait to get our new furniture 🤗

May 27, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff, thorough in their service and very knowledgeable about the products. Assisted by April today who has been great!

May 26, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello Rebecca,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We were looked after by…Gary

We were looked after this afternoon by Gary who suffered a serious kneck injury and back pain and myself just having back surgery was very unsure of what sofa would be suitable Gary was very knowledgeable made us feel very relaxed and we’ve picked the perfect sofa thanks to Gary and the great choice at DFS Darley Dale

May 25, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lots of choice

Lots of choice, lovely sales lady April, gave good advice

May 25, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for your kind feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

service brilliant so helpful…

Customer service brilliant so helpful not pushy and vey informative

May 23, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The staff was absolutely brilliant &…

The staff was absolutely brilliant & was very friendly & helpful. Would definitely recommend DFS at darly Dale . Nothing was too much trouble.

May 22, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Asked on arrival what we were looking…

Asked on arrival what we were looking for and wether we needed any help
Pointed us in the direction we needed to be and left us to it until we needed help then stopped what they were doing to help and advise us

May 22, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Darley Dale - 21.5.26

Alan on site at Darley Dale was very respectful, giving us time to have a good look around without pestering us and, when he could see we looked as though we had made a choice, he approached, introduced himself and ran through all options, previous purchases, requirements etc fantastically

May 21, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alan met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Fantastic

Very pleased good help

May 17, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

One to Visit

Excellent Customer Service while purchasing Table n Chairs at Darley Dale Derbyshire DFS

May 16, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good morning Barney,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful moving chairs about to…

Very helpful moving chairs about to look at different colours with the tables

May 16, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good afternoon Mark,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

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