Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... See more
Company replied
Aaliyah greeted us on arrival and left us to browse. She came back and checked on us after a suitable amount of time and answered our questions. We were not ready to order that day as we couldn't deci... See more
Company replied
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4K reviews
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Top notch service from start to finish
From the first day that we meet Matt we found that he actively listened to our needs and requirements and solved any problems that arose quickly and efficiently. His product knowledge we found helped us to finalise on our decision, he troubleshoot problems we cane across amd provided tailored recommendations for our needs. The interaction was friendly and no pressure put onto us to make a sale. It was such a pleasure to have dealt with Matt and hope that on our next purchase that we would be lucky to have him deal with our next buy.
July 9, 2026
Reply from DFS Furniture - Dudley
Hello Sarah,
We're really grateful you shared this amazing 5* review. We are glad to hear that Matt helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Helpful and friendly staff
Helpful and friendly staff.
Matt explained everything really well and went above and beyond to get us the furniture we wanted.
July 7, 2026
Reply from DFS Furniture - Dudley
Hello Graham,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Went to another store at digbeth to buy…
Went to another store at digbeth to buy could not find anything went to merry hill and had no problems buying a new sofa made easier to buy with great help from assistant .No problem at all.
July 6, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Ben was very very helpful.Im a…
Ben was very very helpful.Im a pensioner and he was very patient with me, answering all my questions.He explained everything to me and my wife.
By the way thought your showroom was really nice.
July 6, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Max was unbelievable helpful thankyou .
July 6, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Was able to walk the store without…
Was able to walk the store without being pestered by sales assistants until I was ready whereby Mat was very helpful, professional, listened to what was required and advised accordingly.
July 6, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Tony
Tony was very polite, he was very knowledgeable about my new sofa. He wasn't just a sales assistant he spoke to me like a friend. Thankyou
July 5, 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tony.
Kind Regards,
Jordan
DFS Customer Support
There was no one coming around pressure…
There was no one coming around pressure us to buy today. The staff asked if you need anything just ask.when we chose a couple of sofa’s, the assistant was very helpful and friendly no pressure you got to pay today or the discount or offers are gone .Very polite Thank you
June 27, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
It was brillant
July 3, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
A big thumbs up to Matt at Dudley
A big thumbs up to Matt at Dudley, who made purchasing our new sofa an easy and pleasurable experience! We found him to be affable and knowledgeable. He answered any of our queries and freely informed us about the different choices but without any pressure. Many thanks for today.
July 4, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Matt made my purchase easy and straightforward, I’m very happy with the service provided.
July 4, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your 5 star review with us.
Kind regards,
Holly M
DFS Customer Support
Very good customer service
Very good customer service. I have been served by Tony , been great, he knows his job
July 3, 2026
Reply from DFS Furniture - Dudley
Hello Max,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Nice and relaxing…
Staff left us alone whilst we browsed around the store which made it a lot easier and we could take our time, then once we picked the one we wanted they was very quick and helpful.
July 3, 2026
Reply from DFS Furniture - Dudley
Hello Paul,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent sales man Tony at DFS merry…
Excellent sales man Tony at DFS merry hill. Totally understood what I was looking for . Made lots of helpful suggestions such as cushion wrapping . Sales as it should be informative. Clear . Friendly and efficient thank you . You understood it was a big purchase and invested in me as a customer.
June 26, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Store well layed out with a good choice…
Store well layed out with a good choice of furniture.
Staff friendly and helpful
Tony who took or order
explained all our options
Without being pushy.
July 3, 2026
Reply from DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello Jodie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Was great thanks for all your help and…
Was great thanks for all your help and communication was perfect explained everything and was very patient with me thanks sham
July 1, 2026
Reply from DFS Furniture - Dudley
Hello Claire,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Wonderful in-store experience!
Young gentleman who helped us (Sam?) was absolutely lovely, made sure we felt welcome and comfortable, gave lots of info and answered all our questions as first-time buyers. Please keep this young man as he is a true asset to your store!
The bundle deal we got was also excellent!
June 28, 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
5star customer service delivered by Sham
June 28, 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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