DFS Furniture - Dudley Reviews 

Greeted by a polite young lady who allowed me to browse at my own leisure.
I dealt with Ben who was friendly and professional with outstanding knowledge and advice on the purchases I was making.
First class customer service.

We needed a sofa to be delivered quickly, and the sales team were very helpful. We were given time and space to look, and once we had made up our minds the sales assistant was very informative, efficient and friendly

Only went in to browse, but the store was laid out in fabulous individual room settings with a huge choice of great furniture. I was really happy to place an order and thought the finance deals offered perfectly suited my tight budget. Staff were not pushy but left me look around ask questions and guided me into a better quality product to suit my needs and top budget. Ben the member of staff had an excellent approach to showing me the best deal. Extremely professional and gave a positive answer to all my questions. At no time did I feel under pressure to purchase but decided I was getting a really good and affordable deal

Amazing customer service, allowed us to look around ask if we need help. When i did call someone for help they gave great advice. Helped us choose the right sofa. Merry hill shop dealt with a friendly, knowledgeable young man i can’t recall his name but he was very helpful and professional.

The assistant was really lovely. He was knowledgeable and helpful even though he hasn’t worked there long. He provided good advice and was informative around products

Customer service was really good Matt made us feel very welcome

Thanks to matt for all your help and questioned answered fantastic experience

The young man who served us was very good he had a friendly manner and put us at our ease.

Staff are very welcoming, excellent service by Ben , I’ve been DFS customer for years always had a great experience.

The service was excellent. On arrival to the store, I was noticed and greeted warmly and then left in peace to look around and take my time.
When I found a sofa of interest, staff member Jake was excellent. Funny, friendly and helpful. Excellent customer service. Explained options clearly and with enthusiasm and made the experience less daunting and felt more like talking to a friend. Highly recommend buying from DFS and ask for Jake!

Very knowledgeable salesperson and very helpful

Great customer service from start to finish. We were given plenty of time to look around and shop without feeling pressured. The staff were polite, welcoming, and even offered us drinks. Everything was explained clearly and simply, with no hidden fees or surprises. The whole process was quick and easy. Ben was particularly helpful, knowledgeable, and made the experience stress-free. Highly recommended.

Outstanding service from start to finish. Tony was professional, responsive, and highly efficient throughout the entire process. Communication was excellent, and everything was handled smoothly and on time. His attention to detail and commitment to customer satisfaction really stood out. It's refreshing to work with a company that consistently delivers such a high standard of service. I would highly recommend DFS to anyone looking for a reliable and trustworthy service provider.

Quick and easy no pressure with sale and explained everything clearly and great price

Good customer care from the members of staff that assisted us, no rushing or pushy sales. Allowed us to take our time and provided good advice around choices and availability.

Dealt with Tony Brierley Very Good explained everything was a breeze
Very pleased as my family have had many sofas of DFS

Matt was so great. Lovely guy. Talked us through everything in enough detail and made us laugh along the way! Threw in a couple of extras at no additional cost. Couldn't have asked for better service. Sofa ordered ready for my house move next week. Thank you for being a part of making my house look like a home.

Tony was very professional. Extremely helpful. What helped me decide to buy a new sofas, was how Tony left us alone and gave us space and time to decide on our own. Without any pressure. And the price and zero interest.

Everyone in Merryhill DFS Store were friendly welcoming without being pushy or over bearing. Sham was professional, he had a lovely approach to customers and made me feel comfortable and that the purchase must be right for me. I would definitely go back