Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... See more
Company replied
Aaliyah greeted us on arrival and left us to browse. She came back and checked on us after a suitable amount of time and answered our questions. We were not ready to order that day as we couldn't deci... See more
Excellent service throughout, everything was explained fully to me, even down to the aftercare service if required.The Staff member who served me was very friendly and answered all the questions I ask... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4K reviews
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Great customer service from Tony
June 7, 2026
Reply from DFS Furniture - Dudley
Hello Amanda,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent sales approach
Our sales person was brilliant. No hard sell, just information on products.
June 6, 2026
Reply from DFS Furniture - Dudley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
I had an amazing and excellent…
I had an amazing and excellent experience. The sale guy was detailed and friendly.
June 5, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Matt was great!!
Matt was great!!! Had a laugh light hearted had a coffee brought a sofa 🥹
June 5, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very helpful went through everything…
Very helpful went through everything with me, explained everything very well to me very pleased with his manner and how he presented himself, I now can't wait to get my new sofa
May 27, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The person who dealed with us when we…
The person who dealed with us when we made our order explained everything well and was very helpful and polite.
June 3, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service we new what we wanted so went straight to items the employee was very good gave us drinks and informed us of all the additional products very happy.
Would have liked it delivered a bit sooner but understand why it could take 12 weeks.
June 3, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very polite and thorough
Very polite and thorough. Gave us all the information we needed.
June 2, 2026
Reply from DFS Furniture - Dudley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Tony at the Brierley Hill dudley branch was very…
Tony at the merryhill center was very attentive helpful and clear when explained everything from start to finish a pleasure to deal with .
May 31, 2026
Reply from DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Staff were very welcoming and the lady…
Staff were very welcoming and the lady who looked after me Ailia, she so friendly and professional. She made me feel valued and respected. She was timely and honest throughout our conversations and gave me the opportunity to make decisions on my own without force or coercion.
May 30, 2026
Reply from DFS Furniture - Dudley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ailia.
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Ben
Great customer service from Ben, very helpful in talking us through different options and the pros and cons of each.
May 29, 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
Tony at Merry Hill made us very welcome
Tony at Merry Hill made us very welcome
He was professional, friendly and knowledgeable about the products
Thank you
May 30, 2026
Reply from DFS Furniture - Dudley
Good Morning,
We are really happy that Tony met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Dudley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Ben & Sam,a credit to the store,made…
Ben & Sam,a credit to the store,made everything easy and straightforward in choosing our sofa.
May 29, 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben and Sam.
Kind Regards,
Jordan
DFS Customer Support
Tony was so helpful talking through…
Tony was so helpful talking through different options and colours with no pressure
May 28, 2026
Reply from DFS Furniture - Dudley
Hello Karen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Your knowledgable and helpful staff…
Your knowledgable and helpful staff made the process enjoyable.
May 28, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
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