Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... See more
Company replied
Aaliyah greeted us on arrival and left us to browse. She came back and checked on us after a suitable amount of time and answered our questions. We were not ready to order that day as we couldn't deci... See more
Company replied
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4K reviews
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Your knowledgable and helpful staff…
Your knowledgable and helpful staff made the process enjoyable.
May 28, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great service from Matt
Matt is the member of staff who helped us out and sold us our new sofa. He was a pleasure to talk to and although in sales wasn’t pushy or too much. He explained everything well and ensured we understood each stage of the process. A true asset to the team
May 23, 2026
Reply from DFS Furniture - Dudley
Hello Lucy,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with May.
Kind regards,
Lia
DFS Customer Support
Fabulous service great selection
Fabulous service great selection of stock, we had a excellent experience choosing our suit. 100% thank you.
Ps Great coffee 👍
May 26, 2026
Reply from DFS Furniture - Dudley
Hello Robert,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
David who dealt with my order was…
David who dealt with my order was lovely explined everything full... did not rush me and made me feel at ease.
May 25, 2026
Reply from DFS Furniture - Dudley
Hello,
Thanks for your lovely feedback, we’re glad to hear David met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
I think his name was Matt?
I think his name was Matt?? He was absolutely brilliant so patient I came in a few weeks ago and he was really good with pointing me towards the best sofa and today I went back and purchased and he was so friendly and down to earth. Thank you so much!!
May 25, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Matt in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Matt was fantastic
Matt was fantastic
Made the experience an enjoyable one
Answered all our questions well and reassured us
May 24, 2026
Reply from DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and knowledgeable
Tony was really friendly and knowledgeable and patient with us on decision-making
May 16, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
EXCELENT SERVICE
i think the young mans name was Matt, he could not have done enough for us i am a night mare when shopping, he was so lovely and patient, explained everything in detail, answered all our questions, a really lovely shopping experience thanks to Matt, thanks again take care. would highly recommend DFS to every one. thanks Mark and Steph
May 23, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great service in store today !
Great service in store today !
Great sofa selected at an awesome price !
May 23, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
I purchased 2 two seater Dylan sofas
I purchased 2 two seater Dylan sofas.
Matt was very helpful in helping with the purchase. Was able to advise all available options and answer all my questions. I would highly recommend
May 23, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very friendly and helpful
May 22, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Simply the Best
Very friendly and professional service by Tony also all the products looked great we bought in past and it was great quality so we buying again.
Highly recommend 👍
May 15, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
New Falcon .
Nice shop very well stocked and easy to navigate round furniture displays .
Staff very helpful but not pushy to make a sale.
Sales person Matt at Merryhill branch very polite and very helpful
He also informed us about how to care for the leather.
Very impressed.
May 22, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Swivel chair
I was approached by Tony to see if I needed help, he let me browse on my own. I chose my swivel chair. He explained everything I needed to know. He didn't push me to choose. Very friendly, chatty but professional. Lots of choice and colours.
May 22, 2026
Reply from DFS Furniture - Dudley
Hell Julie,
We are really grateful for your kind words and for sharing your experience in our store with Tony. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Tony was excellent in the way he…
Tony was excellent in the way he explained everything to us and making us laugh at the same time
May 21, 2026
Reply from DFS Furniture - Dudley
Hello Barry,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The two sales staff were welcoming
The two sales staff were welcoming, patient and gave excellent explanations of the furniture and costs.
May 20, 2026
Reply from DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Ben was so helpful welcoming and…
Ben was so helpful welcoming and lovely! He was not pushy and we got exactly what we wanted! Highly recommend, lovely chap and outstanding service
May 19, 2026
Reply from DFS Furniture - Dudley
Good morning Liv,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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