Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
We recently purchased a sofa from DFS and would like to express our appreciation for the excellent service we received from Tony. From the moment we entered the store, he was friendly, knowledgeab... See more
Company replied
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... See more
Company replied
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4K reviews
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Tony was great
Tony was great! He was super helpful and made our experience super easy. We did not spend long after finding a sofa suitable for us, swift service as we like. Tony was also very funny making this an enjoyable experience. Thanks Tony!
May 7, 2026
Reply from DFS Furniture - Dudley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very professional and no hard sell
Very professional and no hard sell
Answered our questions very clearly
May 7, 2026
Reply from DFS Furniture - Dudley
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Huge thanks to the sales man who helped…
Huge thanks to the sales man who helped me with my purchase and service, he was very professional and friendly. 🙂
May 4, 2026
Reply from DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Jenny was so polite and tremendously…
Jenny was so polite and tremendously helpful andknowledgeable in assisting us with our choose for a 3,2 and 1 to make the whole experience run so smoothly.
April 28, 2026
Reply from DFS Furniture - Dudley
Good Afternoon,
We are really happy that Jenny met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Good service
The store staff didn’t bother us , they allowed us to browse freely without being pounced on. Assisted us when we asked and attended to our requirements perfectly When placing the order. Very polite and communication was excellent. Staff, service and customer service was very good. Thank you
May 4, 2026
Reply from DFS Furniture - Dudley
Good afternoon Louise,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great Customer Service
May 3, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Felt welcome and the staff were…
Felt welcome and the staff were supportive and helpful. Ben looked after us and he was great!
May 4, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Tony was great, lovely furniture too
Tony was very helpful, fun and honest, nice furniture on offer too! Looking forward to receiving it.
May 4, 2026
Reply from DFS Furniture - Dudley
Good morning Kevin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Ben did an awesome job of sorting us…
Ben did an awesome job of sorting us out with a sofa and in store deal on a poof. Really friendly.
May 4, 2026
Reply from DFS Furniture - Dudley
Good afternoon Brennon,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Excellent non pushy customer service…
Excellent non pushy customer service compared to others. Highly recommend.
May 3, 2026
Reply from DFS Furniture - Dudley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Tony was great
Tony was great, explained everything really well and did not put any pressure on us.
May 2, 2026
Reply from DFS Furniture - Dudley
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Friendly helpful staff
Friendly helpful staff. Very helpful but not pushy, lovely experience
May 2, 2026
Reply from DFS Furniture - Dudley
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Ben was very helpful when purchasing…
Ben was very helpful when purchasing our new sofa. He informed us of everything we needed to know.
May 1, 2026
Reply from DFS Furniture - Dudley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Matt was super helpful
Matt was super helpful, friendly and answered all my questions - making it an easy decision and a happy one
Excellent service
April 30, 2026
Reply from DFS Furniture - Dudley
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Dudley
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Ben and Sam were so welcoming and…
Ben and Sam were so welcoming and relaxed. The purchase was straight forward and everything explained in detail.
April 29, 2026
Reply from DFS Furniture - Dudley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
I experienced clean and fresh looking…
I experienced clean and fresh looking store and friendly and professional sales staff, customer service was excellent and I was very happy with my purchase and my experience.
April 27, 2026
Reply from DFS Furniture - Dudley
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
It's was very Pelsall to have aliya she…
It's was very Pelsall to have aliya she give us all information what we need and I like to give her 10/10
April 22, 2026
Reply from DFS Furniture - Dudley
Good morning Afshan,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Really enjoyed our purchase of a new…
Really enjoyed our purchase of a new chair & footstool at DFS today , no pressure when we entered the store once we decided a thumbs up to Ben who took good care of us with the sale.
April 26, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service
Went to DFS in Merry Hill today to choose a new sofa. The man that served us (didn’t take his name unfortunately) was happy to assist, very helpful and friendly and answered any questions I asked and I didn’t feel rushed into making a decision.
April 26, 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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