Popped into DFS Dundee looking for a new sofa and rug. The staff John was fantastic — took time to explain the different fabrics, recliner options, and warranty without any pressure. Ended up getting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Popped in on my lunch break to order a new sofa. Amy was absolutely lovely - so friendly and knowledgeable! The sofa was ordered with no hassle (other than the tablet being a bit slow) and the custome... See more
Company replied
Ruth, made us very welcome. She answered every question we had with knowledge and professionalism. Her service was second to none. We look forward to the delivery of our new furniture.
Wonderful service from Ellie. She was polite and friendly and gave me all the advice I need and her own personal tip for rotation of cleaning my new sofa. 10 isn't a high enough score. She fabulous in... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The wife wants a chair.
Easy buying process.
Staff member was very helpful.
All staff were friendly.
June 11, 2026
Reply from DFS Furniture - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Dundee
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Was served by a very helpful lady
Was served by a very helpful lady , with advice and offering various options
June 10, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello Pete,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
John was most helpful and very patient…
John was most helpful and very patient and explained everything quite clearly.Frances Davie.
June 10, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Amy was very helpful
Amy was very helpful, friendly and knowledgeable. She made our experience of buying a new sofa a pleasure. Highly recommended.
June 9, 2026
Reply from DFS Furniture - Dundee
Hello Neil,
Thanks for your lovely feedback, we’re glad to hear Amy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Just purchased a sofa
Just purchased a sofa. Greeted warmly by Kasey and Amy. Amazing customer service and product knowledge from both.
June 9, 2026
Reply from DFS Furniture - Dundee
Hello,
Thanks for your lovely feedback, we’re glad to hear Kasey & Amy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Amy helped us in the store
Amy helped us in the store, gave us guidance and appropriate advice regarding our purchase. She was very nice, helpful and knowledgeable
June 8, 2026
Reply from DFS Furniture - Dundee
Hello Sandra,
We are really grateful for your kind words and for sharing your experience in our store with Amy. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The staff member Casey was very…
The staff member Casey was very friendly and informative, she also interacted with my daughter Emily who felt great that she was being involved
June 7, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Beth was very approachable
Beth was very approachable - didn’t make us feel she was trying to over sell us anything.
June 7, 2026
Reply from DFS Furniture - Dundee
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The lady who served us was helpful
The lady who served us was helpful, friendly and patient. She showed us where all the recliner sofas were and explained everything to us. Very impressed with the service and the store.
June 7, 2026
Unprompted review
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Lovely clean store and very helpful lady who served us.
The lady who served us was helpful, friendly and explained everything patiently. She showed us where to look for recliner sofas and came back regularly to see if we needed help. She was not pushy and gave us time to decide what was right for us. I would recommend this store to our friends.
June 7, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great
Great, easy experience! Ellie was a fantastic help when I was instore, thank you, it made picking a couch easy
June 7, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very pleased with the service.
Very pleased with the service. Very informative. Good selection and good on price.
June 7, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff were friendly
Staff were friendly , knowledgeable and gave us all the information required to allow us to make our purchase
June 6, 2026
Reply from DFS Furniture - Dundee
Hello Andy,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
polite friendly helpful staff in Dundee…
polite friendly helpful staff in Dundee store today. Told Amy what I was looking for and right away she suggested exactly what I was after. Had my kids with me too and they enjoyed the experience trying out all the different recliners etc much to my delight!
June 6, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.