DFS Furniture - Enfield Reviews 

6,757
TrustScore 5 out of 5

4.9

Great Cambridge Road, EN1 1UJ London, GB


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Rated 5 out of 5 stars

From the moment l entered the shop, the introduction was warm & welcoming. I was given an opportunity to browse freely & was not made to feel as if l was intruding when l proceeded to ask my numerous... See more

Company replied

Rated 5 out of 5 stars

I visited DFS Enfield near to closing time on a Sunday. The customer service was very welcoming and exceptional. Molly her colleague stayed over an hour and half later to make sure our sale went throu... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to gain the obvious experience and knowledge and exceptional customer service of Lisa this afternoon. Everything was explained clearly and there was no hard sell, there didn't ne... See more

Company replied

Rated 5 out of 5 stars

Lisa was really helpful and a lovely person helped us from start to finish and we got exactly what we was looking for and within our budget. Lisa made the experience feel like we was chatting to a fr... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Great Cambridge Road, EN1 1UJ, London, United Kingdom

  • 0333 999 9783

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,757)

95,641 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect sofa fit in all aspects and…

Perfect sofa fit in all aspects and Iqbal has been super helpful from start to finish

July 6, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good welcoming and explaining

Mrs Ice was very gentle and kind and she had spent part of the morning explaining and showing us the different types of sofas

June 29, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Always on time amazing assembly

Always on time amazing assembly

November 16, 2025
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 3 out of 5 stars

The staff serving us were helpful and…

The staff serving us were helpful and friendly. My issue is with DFS and why they encourage staff to push so much up sales. Customers are already making an expensive purchase, without also being pushed other things. It makes it an uncomfortable shopping experience and doesn’t encourage me to want to go to places like DFS. I’d much rather go to somewhere like Ikea, where they don’t do this.

July 2, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning Sam,

Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.

We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.

We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Exceptional service from the team at…

Exceptional service from the team at the store in Enfield

July 5, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Nice and relaxing walk round the shop…

Nice and relaxing walk round the shop sales man did not pounce on us. And the gentleman that served us was polite and very knowledgable

July 5, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Nice one DFS

Great service from staff and especially Iqbal, who served me. Truth is, there was a wide variety of quality furniture and was hard to choose, but DFS are the best!

July 4, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

One of the staff in DFS name I think so…

One of the staff in DFS name I think so Isabel helping too much, Lovely welcome to us, which furniture we like she well explain all conditions all the furniture settings , etc… We requested delivery on July 1st, she said she trying, We are happy delivered today afternoon. Really Thank you so much Isabel and all the team.

Rony and Bijo

June 24, 2026
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Reply from DFS Furniture - Enfield

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I visited DFS Enfield today (1 July…

I visited DFS Enfield today (1 July 2026) and received first-class customer service. The staff were friendly, professional, and very knowledgeable. They showed me all the suitable sofa options, answered all my questions, and helped me find the perfect choice without any pressure. The whole purchasing process was quick, smooth, and efficient. I left the store feeling confident that I had made the right decision. Thank you for such an excellent shopping experience! Highly recommended.

July 1, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 4 out of 5 stars

Very helpful

Very helpful

June 23, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The staff did great job and we were…

The staff did great job and we were satisfied . Thank you

June 23, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

This is our third time of buying a new sofa…

This is our third time of buying Furniture from D.F.S.over the last 40 years, we have always bought from there. And the young lady that served us was really friendly and help full not pushy.

June 30, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

He was really helpful and kind when…

He was really helpful and kind when helping us decide what sofa and coffee table. Would highly recommend this dfs branch and would also recommended him

June 29, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We had an excellent experience at DFS…

We had an excellent experience at DFS Enfield, thanks to Hassan. From the moment we arrived, he was welcoming, professional, and incredibly helpful. He took the time to understand exactly what we were looking for, answered all of our questions with patience, and never made us feel pressured.
His knowledge of the products and genuine customer service made the whole experience enjoyable and stress-free. Hassan went above and beyond to ensure we found the perfect sofa and made the purchasing process smooth from start to finish.
If you're visiting DFS Enfield, I highly recommend asking for Hassan. He's a real credit to the team. Thank you again for your outstanding service

June 27, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Hassan met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

He really helped us a lot with…

He really helped us a lot with everything

June 27, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning,

Amazing review, thanks for sharing!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

nice chilled approach

nice chilled approach, very helpful, and professional

June 27, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 4 out of 5 stars

Costumer service

The customer service

June 18, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning,

Amazing review, thanks for sharing!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Hassan as absolutely amazing

Hassan as absolutely amazing, I’m buying my first house and he made the experience so nice. He was super friendly, caring and honestly such a gem. Thank you so much. Georgina

June 25, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

It was a very pleasant experience…

It was a very pleasant experience getting our replacement sofa and we would like to thank Erisa for being patient in dealing with us and making the whole process easy.
There was also a gentleman that help and we would also like to thank him but we cannot recall his name.

June 25, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Nice coffee table ,great price

Nice coffee table ,great price. Quick delivery.
I thought that £49 was quite expensive for the delivery of a £199 coffee table and nearly didn't buy it. I was offered delivery for a better price and bought the coffee table.

June 18, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

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