From the moment l entered the shop, the introduction was warm & welcoming. I was given an opportunity to browse freely & was not made to feel as if l was intruding when l proceeded to ask my numerous... See more
Company replied
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I visited DFS Enfield near to closing time on a Sunday. The customer service was very welcoming and exceptional. Molly her colleague stayed over an hour and half later to make sure our sale went throu... See more
Company replied
We were fortunate to gain the obvious experience and knowledge and exceptional customer service of Lisa this afternoon. Everything was explained clearly and there was no hard sell, there didn't ne... See more
Company replied
Lisa was really helpful and a lovely person helped us from start to finish and we got exactly what we was looking for and within our budget. Lisa made the experience feel like we was chatting to a fr... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Great Cambridge Road, EN1 1UJ, London, United Kingdom
- 0333 999 9783
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very friendly staff and great selection…
Very friendly staff and great selection of products.
June 24, 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great service and very helpful staff i…
Great service and very helpful staff i highly recommended
June 16, 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Good customer service and reasonable…
Good customer service and reasonable price and good quality sofas.
I would recommend 👍
March 21, 2026
Reply from DFS Furniture - Enfield
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Enfield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Hassan was amazing!
June 13, 2026
Reply from DFS Furniture - Enfield
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Within 1 hour we had chosen our sofa.
We walked in and a worker approached us, we said we were just looking thank you. We walked around sat on a few sofas, and decided which one we wanted. Delivered six days later, and love it.
June 13, 2026
Reply from DFS Furniture - Enfield
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
The assistant Mohammed was excellent…
The assistant Mohammed was excellent with the help he provided.
June 19, 2026
Reply from DFS Furniture - Enfield
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Welcoming friendly helpful staff.
My experience was great... i explained what i needed... the agent took me straight over and showed me plenty of options. No pressure.. left us to double think and envision the furniture at home.. such great customer service 10/10
December 6, 2025
Reply from DFS Furniture - Enfield
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Enfield
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Enfield
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
I recently purchased furniture from DFS…
I recently purchased furniture from DFS and was very satisfied with my experience. The staff were friendly, professional, and incredibly helpful throughout the process. They answered all of my questions clearly and made everything easy to understand. Excellent customer service and a great shopping experience overall. I would happily recommend DFS to others.
June 16, 2026
Unprompted review
Reply from DFS Furniture - Enfield
Good Morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind Regards,
Jordan
DFS Customer Support
I had an amazing experience at dfs
I had an amazing experience at dfs. The staff were professional, welcoming and most importantly happy to help and answer all questions. The man that was taking care of me ensured to all my questions were answered and helped me choose a sofa that best suits my needs. I am very sanitised with my purchase and the staff made it so much more enjoyable. I would definitely be coming back and I have already recommended to family.
June 9, 2026
Reply from DFS Furniture - Enfield
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very good experience with Iqbal
Very good experience with Iqbal, showed us all our options and helped us to decided what works best for our family.
5/5 ✨
June 17, 2026
Reply from DFS Furniture - Enfield
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Yesterday me and my husband we went to…
Yesterday me and my husband we went to DFS and bought it a sofa ,the shop assistant Amy was extremely helpful and very friendly with us ,she was so professional explaining to us everything with lot of patience,she gave us time to choose the right sofa size ,she was very respectful and kind.
DFS is one of my favourite shop,very relaxing atmosphere .
June 16, 2026
Reply from DFS Furniture - Enfield
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
I found the staff very friendly and…
I found the staff very friendly and knew there stuff everything was explained to me about my purchase very helpful indeed.
June 16, 2026
Reply from DFS Furniture - Enfield
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Enfield
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Everything waEverything was great. Friendly staff, excellent customer service, and a smooth shopping experience.s great
Everything was great. Excellent service, friendly staff, and a smooth shopping experience. Very satisfied with my purchase.
June 15, 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
We had a wonderful experience today at…
We had a wonderful experience today at the store. Excellent customer service from the staff.
Great choice of sofa.
June 15, 2026
Reply from DFS Furniture - Enfield
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Just arrived and very pleased
Just arrived and very pleased with sofa. Easyglide not that easy to move sofa. If it worked well I would have given a 5 star review
June 15, 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your lovely review.
Kind Regards,
Holly M
DFS Customer Support
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