From the moment l entered the shop, the introduction was warm & welcoming. I was given an opportunity to browse freely & was not made to feel as if l was intruding when l proceeded to ask my numerous... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited DFS Enfield near to closing time on a Sunday. The customer service was very welcoming and exceptional. Molly her colleague stayed over an hour and half later to make sure our sale went throu... See more
Company replied
Lisa was really helpful and a lovely person helped us from start to finish and we got exactly what we was looking for and within our budget. Lisa made the experience feel like we was chatting to a fr... See more
Company replied
We were fortunate to gain the obvious experience and knowledge and exceptional customer service of Lisa this afternoon. Everything was explained clearly and there was no hard sell, there didn't ne... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Great Cambridge Road, EN1 1UJ, London, United Kingdom
- 0333 999 9783
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a Sofa and Footstall from DFS…
Bought a Sofa and Footstall from DFS This Morning in Store at Enfield and cannot Thank Customer Service advisor Lisa enough who helped me with Choice , Measurements and Colours, and explaining Delivery and aftercare. I shall be back soon to purchase a Coffee table. Many Thanks.
June 8, 2026
Reply from DFS Furniture - Enfield
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Enfield
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Enfield
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Ritchie made our experience of choosing…
Ritchie made our experience of choosing a sofa for my daughters and her partners first home the easiest, he was friendly, informative and very helpful with sizes, prices, material and colour options
June 7, 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
I was very pleased the way I was…
I was very pleased the way I was treated by a lady called May very friendly and helpful
June 6, 2026
Reply from DFS Furniture - Enfield
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful nothing was too much for…
Very helpful nothing was too much for him. Showed me everything that I was interested in and let me sit down and relax. Even made me a nice cup of coffee. Went through everything with me.
June 6, 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful and friendly sales advisor
June 6, 2026
Reply from DFS Furniture - Enfield
Hello Cassi,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great experience because I got the…
Great experience because I got the seeing all the different range of sofa and got good feedback on each of sofa. This gave me the decision to choose the right sofa at the end of my visit
June 5, 2026
Reply from DFS Furniture - Enfield
Hello Patricia,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Customer service
I went to dfs to look for a family size sofa and I found one that I liked. The lady that help me was so funny, helpful and patient. She never force me into buying extra that others do and made sure I was happy with sofa.
June 4, 2026
Reply from DFS Furniture - Enfield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Iqbal is the main man
Iqbal is the main man. He listened to what we needed and made the perfect recommendation. We ended up buying 2 sofas there and then.
June 4, 2026
Reply from DFS Furniture - Enfield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great choice of furniture
Great choice of furniture
Staff were very helpful and informative
June 3, 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Enfield
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Excellent customer service.
May 23, 2026
Reply from DFS Furniture - Enfield
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Order and sales no issues
May 24, 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Major safety hazard & total silence after flawless sales
Five stars for the DFS Enfield showroom team, but zero stars for customer care.
The first part of our delivery arrived with a major defect: a footstool with an unattached top and ~30 exposed nails. This is a serious hazard in a house with three young daughters. I called DFS on Wednesday, but because it was dispatched by a third party, I was fobbed off with a promise of a callback. It is now Sunday - total silence.
It is incredibly disappointing to go from such a premium in-store experience to being left in limbo with a dangerous product. With our main sofa arriving in a few weeks, this total lack of accountability leaves us feeling incredibly anxious about what's to come.
DFS, you need to rectify this immediately.
May 17, 2026
Reply from DFS Furniture - Enfield
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
I had an amazing experience at DFS…
I had an amazing experience at DFS Enfield thanks to the Aysel who helped me and my family. Aysel was friendly, patient, and extremely knowledgeable, taking the time to understand exactly what I was looking for without ever making me feel pressured. She explained all the options clearly, answered every question with confidence, and made the whole process smooth and enjoyable.
Her customer service was outstanding from start to finish, and they really went the extra mile to make sure I was happy with my choice. It’s rare to receive such genuine, helpful service, and I would definitely recommend DFS Enfield because of this excellent experience. Thank you for making sofa shopping so easy and stress-free!
May 30, 2026
Reply from DFS Furniture - Enfield
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Aysel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fantastic
Great experience, very welcomed very helpful and polite colleague safe who helped us with everything
May 30, 2026
Reply from DFS Furniture - Enfield
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.