Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... See more
Company replied
John at the Farnborough DFS store was extremely helpful, knowledgeable and kind. He made choosing our sofas easy by showing us quality options with quick delivery times. We’re very happy with our choi... See more
Company replied
We were welcomed by Sonia at Farnborough shop and she was an outstanding in making us feel comfortable and confident in our choice and awareness of the process. Really impressed and we enjoyed very... See more
Company replied
We had a great experience thanks to Billy. He introduced himself straight away, made us feel welcome, and then gave us the time and space to browse for our sofa without any pressure. When we needed ad... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We bought our recliner sofas plus a nest of tables from Sonia Peek from the Farnborough store. The range of sofas are incredible we were really impressed as its been 6 years since we last shopped for a sofa. We went through all different ranges and furniture bits until we found ‘the one’. Sonia was incredibly helpful talking us through everything and explaining things in detail including the care kit which we loved. I highly recommend DFS and would like to say a special thanks to Sonia!

Reply from DFS Furniture - Farnborough
We visited DFS Farnborough a couple of times to decide on our new sofa and dealt with a lovely lady called Sylvia. Sylvia was very helpful, non-pressuring and answered all questions. We changed our mind at the last minute due to sizing and she agreed with our decision rather than pressuring us to get the more expensive and larger one. Great experience, thank you!

Reply from DFS Furniture - Farnborough
Tyra was very helpful and took time and effort to understand what we were looking for. She fully explained everything and answered all our questions.

Reply from DFS Furniture - Farnborough
Sylvia was highly professional throughout our visit, today. With bags of personality, Sylvia made the whole experience pleasurable.

Reply from DFS Furniture - Farnborough
Great service from the teams, gave us all the info we needed

Reply from DFS Furniture - Farnborough
Happiness satisfaction but need work on delivery

Reply from DFS Furniture - Farnborough
Great service from David start to finish, the process for getting our sofa delivered was clearly communicated, and the price was very good :)

Reply from DFS Furniture - Farnborough
The lady that served me was very polite and patient. No pushy sale and good advice

Reply from DFS Furniture - Farnborough

Reply from DFS Furniture - Farnborough
Made helpful suggestions but didn’t push for a sale. Was happy for us to continue looking and ultimately we came back to make a purchase

Reply from DFS Furniture - Farnborough
Very nice lady no pushing and explained everything.

Reply from DFS Furniture - Farnborough
Made us feel so welcome and explained everything took his time to tell us everything Ben was a really good man and let us take our time to decide can't thank him enough

Reply from DFS Furniture - Farnborough
I was very happy with the help I received from one of the sales team, unfortunately I can't remember his name but hopefully he'll know who he was! He was very attentive from start to finish without being pushy and explained everything I needed to know plus was quick to ascertain what I was looking for.

Reply from DFS Furniture - Farnborough
We were impressed with all the products available and found it difficult to choose because there were so many great options.
Silvia was incredibly helpful throughout the entire process. She spent time with us discussing our needs, helping us narrow down the selection, and ensuring that our choice would fit perfectly within our space. Her knowledge, patience, and advice made the decision much easier.
To make the experience even better, she helped us secure additional products along with free delivery and a discount, which we really appreciated.
We were also very pleased with the finance program. The approval process was fast, simple, and hassle-free.
Overall, it was an excellent experience from start to finish. We are very happy with both the service and the products, and we would highly recommend this store to others.

Reply from DFS Furniture - Farnborough
Billy Byrant made process so easy and straight forward. He knew his stuff, very helpful.

Reply from DFS Furniture - Farnborough
Ben is so helpful but not overbearing . Professional and knows his products and the care that comes with it

Reply from DFS Furniture - Farnborough
David was exceptionally helpful, patient and professional in his service this morning, made the choice so easy and enjoyable. His knowledge was excellent and he listened the whole way through. Would highly recommend.

Reply from DFS Furniture - Farnborough
Would Definetly recommend

Reply from DFS Furniture - Farnborough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.