DFS Furniture - Farnborough Reviews 

5,131
TrustScore 5 out of 5

4.9

Solartron Road, Unit 1, GU14 7QJ Farnborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... See more

Company replied

Rated 5 out of 5 stars

John at the Farnborough DFS store was extremely helpful, knowledgeable and kind. He made choosing our sofas easy by showing us quality options with quick delivery times. We’re very happy with our choi... See more

Company replied

Rated 5 out of 5 stars

We were welcomed by Sonia at Farnborough shop and she was an outstanding in making us feel comfortable and confident in our choice and awareness of the process. Really impressed and we enjoyed very... See more

Company replied

Rated 5 out of 5 stars

We had a great experience thanks to Billy. He introduced himself straight away, made us feel welcome, and then gave us the time and space to browse for our sofa without any pressure. When we needed ad... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom

  • 0333 999 9815

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,131)

95,883 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful made the whole experience…

Very helpful made the whole experience easy with no problems.

June 8, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello Graham,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service.

We have been in a few times to DFS mainly for other people but this time was for us and the staff were really helpful, respectful and not pushy. We were able to look around the store at our own pace and didn’t feel like we was being watched or followed.
We dealt with Billy on this occasion as he greeted us when we first came in. He was so professional, relatable and really helpful throughout. Made spending a lot of money really easy and quick (surprisingly pain free too).
Excited to receive my sofa in a few months.

June 8, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello Chloe,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Helpful and informative

Helpful and informative

June 7, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good experience.

Very good experience with a really nice salesman. He was patient with us changing our minds and took his time to help us.

June 7, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer services

Excellent customer services

June 7, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Morning,

Amazing 5* review, thanks for sharing!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Everyone was very helpful and patient

Everyone was very helpful and patient. No one was pushy and the complementary hot chocolates were great.

June 7, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very friendly and efficient service

Very friendly service. We felt very welcome. We preferred to look around on our own and the staff were ok with it. Once we have chosen what we liked, they were very helpful in answering all of our questions and in helping us make our order.

June 5, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We recently visited the DFS Farnborough…

We recently visited the DFS Farnborough branch looking for a modular split sofa with very specific size requirements, and Sonia provided an outstanding level of service throughout our visit.
She took the time to understand exactly what we were looking for and patiently showed us a wide range of styles, sizes, and configuration options that could potentially meet our needs. Thanks to her knowledge, attention to detail, and willingness to explore different possibilities, we eventually found the perfect sofa that fit all of our criteria.
Sonia was professional, calm, and approachable throughout the entire process. She explained every aspect of the sofa, the purchasing process, and especially the delivery arrangements clearly and thoroughly, giving us complete confidence in our decision.
The level of customer service we received was exceptional, and Sonia made what could have been a difficult search both easy and enjoyable. We would highly recommend both Sonia and the DFS Farnborough branch to anyone looking for expert advice and excellent customer care.
Thank you, Sonia, for your outstanding help!

June 6, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Its verry comunicabile

Its verry nice

June 6, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great choice of styles and friendly staff!

Great choice of furniture, fabrics and styles. Super helpful staff - we spoke to Sylvia who was very knowledgeable and gave us great advice on how to decide on which colour fabric. Would recommend this shop for anyone looking for a stylish sofa!

June 6, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello Gemma,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful assistant John in the…

Very helpful assistant John in the Farnborough store. Spent lots of time with us… not at all hurried.

June 2, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello Roz,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Billy was superb

Billy was superb. He was very knowledgeable and more importantly patient. My wife and I had just bought our house and this sofa purchase was a big deal!
We are grateful for the time he spent with his and for everything.

May 31, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello Anthony,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Billy.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Staff were helpful

Staff were helpful, friendly and knowledgeable

June 5, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Ben was very informative and helped us…

Ben was very informative and helped us with our purchase whilst making us feel confident in our decision.

June 5, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service very helpful and…

Great service very helpful and knowledgable

June 4, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Everything great !

Everything great !

June 4, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Quick experience

I had previously done research online so knew what I wanted to review and subsequently purchase
Only downside I have is all the added extras, and delivery that are not included in the price
I asked if there was any military discount that could be applied and was told there wasn’t. That’s a shame as if there was I would have purchased a footstool to go along with my sofa

June 4, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look