DFS Furniture - Farnborough Reviews 

I had previously done research online so knew what I wanted to review and subsequently purchase
Only downside I have is all the added extras, and delivery that are not included in the price
I asked if there was any military discount that could be applied and was told there wasn’t. That’s a shame as if there was I would have purchased a footstool to go along with my sofa

Friendly, helpful staff.The bloke I dealt with was very helpful,knew his stuff,explained everything and made buying experience easy and hassle free.

Sales.oerson by the name Mike from your Farnborough branch customer service is unacceptable when I went back to make enquiries about charges on my credit application he really show the other side of him after getting £2000 sales.from .
He was angry towards me when I was trying g to some answers about the extra chargers
I asked why you is he angry I mentioned to that I have already spoke to customer service and the service I received was way better I received from Mike.
His response was
So, I did mention about delivery very charges I then told him do you I will all the back if you mention it to
Response back from Mike was if I am not happy then I can cancell the agreement
I told him I did not come here to cancell I came to find about the charges but since you getting angry about it
I agree3d to go ahead to cancelll the agreement
There is no way am going back to that store again .

Morning
Thanks for the response back
Juts one to make it clear is not just about not been told about the delivery charges on point of sales, this more of the customer service I received when I came back ti make enquiries about the charges I the sarcastic response said to me i can cancel ti order if you want to , i told i did not come to cancell order but want to know about the extra charges and he respon back saying mist customers tha came cancelled their orders, I then responded back if that tgat the then cancell the order and he then said i dont have to wait or stay for cancellation i can go and cancellation will be done no explanation was made to me how will will get back my deposit and how long will it take and no apology and the angry tone from the sales person is unacceptable to me.
As mentioned earlier I received better customer service over the phone from the lady I spoke about the issue .
I am going to accept after spending that amout of money and get spoken like that .
Sorry this was too much that why I made my mind will go some where else ti spend my mo ey with better customer service.

We have placed two orders today and were very impressed with the sales person Sylvia. She was very professional, very knowledgable and explained the details to us excellently.
Sylvia was very friendly and made us feel comfortable and she is credit to the Farnborough branch and will definitely ask for her next time we’re in.

The DFS employee was helpful, knowledgeable and answered all of my questions with patience and honesty. He was extremely personable and made the whole buying process very comfortable.

Sales assistant was very helpful and informative
It was a pleasure looking for a sofa

The person who served me was excellent. Made the process very easy.

We were welcomed and advised by Ben at the Farnborough store. He was very well informed about the products and made sure we were very well looked after.

Ben was very helpful and welcoming was a pleasure dealing with him

The sales man was friendly and knowledgeable with out being pushy.

A very helpful man. not pushy. He explained everything and made sure we understood. Coffee was provided and we felt it a pleasant experience.

Very helpful explaining all the options and build standards of sofas we chose

The experience was great. We were managed by Sylvia who was a great host and very customer centric. She understood all details of the rooms we have and then guided us with the exact furniture’s which would look good. Very satisfied by her support. She even stayed with us till 9 pm when the store even closed at 6 pm. Great customer centricity.

Great product knowledge. Honest opinions where choices needed to be made.
The two people who guided us through the process had a very pleasant, relaxed manner.
Thank you.

Very helpful

Made you feel very welcome and very helpful

We spoke to Mike and he was great. He was very friendly, helpful and knew all about the item that we wanted to buy.
I would definitely recommend 100%
Thank you Mike

Ben is a great member of staff left us to have a wander and to let him know once we knew what we wanted! Very helpful